Customer Service A Team
Resume:
KIMBERLY MESSMER
Puyallup, WA
WORK EXPERIENCE
KEY BANK (Puyallup)
Lead Teller
September 2024 - February 2025
• Managed cash handling processes with accuracy and accountability to ensure financial integrity.
• Led a team to enhance performance and foster a collaborative work environment.
• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
• Executed transaction processing efficiently while maintaining compliance with company policies.
PUYALLUP SCHOOL DISTRICT (Brouillette Elementary)
Assistant Food Server
February 2024 - June 2024
• Served nutritious meals to students while ensuring adherence to dietary guidelines.
• Set up tables and dining areas to create a welcoming atmosphere for guests.
• Assisted students with their dining experience by providing guidance and support.
• Managed inventory to ensure adequate supplies and minimize waste.
• Coordinated events to promote community engagement and enhance the dining experience.
• Cleaned dining areas to maintain a hygienic and inviting environment for patrons. TWIN CREEKS AIRBnB, Port Orchard
(Owner/Operator)
August 2015 - April 2021
· Listing Creation and Optimization; optimized listing description, pricing strategies, and availability calendars to maximize
occupancy rates and rental income.
· Guest Communication and Experience; exceptional customer service skills in effectively communicating with guests before,
during, and after their stays. Promptly responded to inquiries, addressed guest concerns, and provided local recommendations to
enhance their experience.
· Operations and Maintenance; guest check-ins/check-outs, cleaning and maintenance schedules, and property inspections.
Coordinated with cleaning services, maintenance personnel, and other vendors to ensure property was well-maintained and
Guest-ready.
HOMEMAKER (BETHUNE FAMILY)
(Mother)
August 2002 - April 2021
· Time Management: Demonstrated ability to effectively manage multiple responsibilities, prioritize tasks, and meet deadlines.
· Organization: Proven track record of maintaining an organized and efficient home environment, including managing schedules,
appointments, and household tasks.
· Problem-Solving: Skillful at identifying issues, finding practical solutions, and adapting to changing circumstances.
· Communication: Strong interpersonal and communication skills, honed through daily interactions with family members,
coordinating schedules, and resolving conflicts.
· Negotiation: Skillful in negotiating with contractors, service providers, and vendors to obtain favorable terms and pricing.
· Attention to Detail: Keen eye for detail, ensuring accuracy and thoroughness in managing household tasks, schedules, and
Paperwork.
TWIN CREEKS FROZEN YOGURT CAFE (Port Orchard)
(Owner operator)
August 2017 - December 2020
· Hired, trained, and supervised a team of employees, ensuring high standards of performance and customer service.
· Developed and implemented efficient inventory control processes, including vendor selection, ordering, pricing, and conducting
regular audits to maintain optimal stock levels and minimize waste.
· Managed scheduling, payroll, and office duties, ensuring smooth operations and accurate record-keeping.
· Actively participated in local fundraisers, collaborating with schools and community organizations to support charitable
Initiatives.
EDUCATION
Monterey high School
1986-1988
High School Diploma, Business
SKILLS
Accuracy, Calendaring, Collaboration, Communication Skills, Customer Service, Detail Oriented, Entrepreneurship,
Fundraising, Hospitality, Inventory Control, Negotiation Skills, Problem Solving Skills, Property Inspection, Property
Management, Scheduling, Vendor Management
CERTIFICATION AND LICENSES
Drivers License
Valid Driver's license
PROJECTS:
When owning Twin Creeks Frozen Creek Cafe I coordinated and hosted many fundraisers for both schools and church organizations. I gave back the community. I helped both the High School and raised money for n0n-profit organizations. As well I was volunteer for Kitsap High School for marching band while my two children were attending high school.
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