Customer Service High School
Resume:
PAUL MARTIS
PROFESSIONAL SUMMARY
Experienced and dedicated Casino All Games Dealer with a high level of skill in Blackjack, Poker, Roulette, Baccarat, and Craps. Proven track record of delivering exceptional customer service, creating a lively and enjoyable gaming atmosphere, and ensuring strict adherence to casino regulations. Possesses excellent card dealing proficiency, sharp observation abilities, and a strong work ethic. Skilled at cultivating positive relationships with both customers and colleagues to provide an outstanding gaming experience.
EDUCATION
Bachelor of Arts
IEC University
SKILLS
Excellent customer service
Stress Tolerance
Teamwork and Collaboration
Time Management
Multitasking
Guest service
High School
C.H.M COLLEGE
Secondary School
Fatima High School
CERTIFICATIONS
STCW Courses Completed -
SCHOOL OF SYNERGIC STUDIES &
B.P.MARINE ACADEMY
ELEMENTARY FIRST AID
PERSONAL SAFETY AND SOCIAL
RESPONSIBILITIES
PERSONAL SURVIVAL
TECHNIQUE
FIRE PREVENTION AND FIRE
FIGHTING
LANGUAGES
English
Advanced (C1)
WORK HISTORY
July 2022 - Current
Casino Host/Supervisor of Operations, AIDA Cruises, Germany
Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
Achieved gaming revenue by effectively reactivating, developing and maintaining customers.
Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events. Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
June 2016 - Jan 2021
Casino Dealer/Host, Norwegian Cruise Line, Florida Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
Inspected cards and gaming equipment to verify proper functioning and good working order.
Conducted thorough inspections of gaming equipment to ensure proper function before starting each game session. among students, fostering their holistic development. CONTACT
Ambernath, E 421501
Mobile: +91-832**-*****
************@*****.***
WWW: Bold Profile
February 2014 - November 2015
Casino All Games Dealer, RESORTS WORLD, Miami, Florida Expertly managed high-stakes card games such as Poker, Blackjack, and Baccarat
Developed strong customer service skills while dealing with a variety of patrons
Utilized maths and probability skills to accurately calculate payouts and communicate them to customers
Established, monitored and enforced gaming regulations Developed and maintained positive relationships with customers and other casino staff
Proven ability to efficiently and effectively manage large sums of money.
October 2008 - August 2013
Casino All Games Dealer, Carnival Corporation
Successfully maintained an efficient and accurate cash flow system during high-volume shifts
Proficiently managed chip counts and buy-ins, as well as participated in closing procedures
Demonstrated excellent problem-solving and decision-making skills in a timely manner
Ensured compliance with all gambling regulations and laws while on shift
Implemented and maintained a high standard of professionalism and customer service.
January 2007 - July 2008
Club Staff Blackjack Specialist, Star Cruises
Prepared the blackjack table for gameplay by arranging the cards, chips, and other necessary equipment
Professionally dealt cards to players, following established procedures and rules of the game
Have a thorough understanding of the rules and variations of blackjack
Enforced game rules consistently and fairly, ensuring a fair and enjoyable gaming experience for all players
Provided exceptional customer service by greeting players, answering their questions, and addressing any concerns or issues that may arise during gameplay
Observed players' actions and behaviours to identify any signs of cheating, suspicious activities, or rule violations Reported any irregularities to the appropriate authority or supervisor Worked closely with other casino staff, including dealers, supervisors, and floor managers, to ensure smooth operations and resolved any issues that may arise during gameplay
Stayed updated on the latest trends, strategies, and regulations in blackjack and the wider casino industry.
January 2004 - November 2006
Customer Service Representative, Convergys India Ltd, Mumbai
Successfully built and maintained business relationship with clients by providing prompt and accurate service to promote customer loyalty As a first point of customer contact, guided clients for general inquiries like pricing, products and their services
Worked in a team environment to ensure customer inquiries were answered promptly and accurately
Managed customer complaints and inquiries in a professional and courteous manner.
ACCOMPLISHMENTS
Vacation Hero Award awarded by Norwegian Sun, June 2018 Historic Days, Havana Nights awarded by Norwegian Sky, May 2017 PERSONAL INFORMATION
Hobbies: Sports Enthusiast: I have a deep love for basketball, cricket, andchess, which not only display my passion for physical activity and strategic thinking but also highlight my ability to work well in a team and think critically., Avid Explorer: I have an innate zeal for exploring diverse cultures and destinations around the world. This passion for travel has broadened my perspective, enhanced my adaptability, and developed my appreciation for different traditions and ways of life. VOLUNTEER EXPERIENCE
Sport and Fitness Educator, Mamta Trust (NGO), 01/01/21, 05/05/22, I actively contributed my time and skills as a resolute member of Mamta Trust, a nonprofit organization focused on providing education in multiple schools in Gujarat., Through this role, I help promote the importance of sports and fitness among students, fostering their holistic development
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