Case Manager Data Entry

MARCUS BOURNE

Queens, NY

Contact: 347-***-****

Email: ******.******@*****.***

SUMMARY:

Bilingual Veteran results-oriented human services professional offering years of experience developing empowered relationships with underserved and at-risk populations. Creative and enthusiastic with proven success uniting human and material resources for success of desired outcomes. Excellent oral and written communications skills who is committed to personal and professional growth.

EMPLOYMENT EXPERIENCE

CATHOLIC CHARITIES (MAYORS OFFICE IMMIGRANT AFFAIRS) 2022- 6/2024

Lead Case Manager

●Assist clients w/ the navigation site

●Deescalate adverse situations on site

●Provide interpretation services

●Ensure safety of both clients and staff

●Provide alternative information for clients progress

●Ensure integrity of site

●Schedule clients appointments

●Assist in the exit process

●Provide referrals for OSHA, Clothing, Hygienic items

●Screen client documentation

CAMBA 2019- 2020 Case Manager/ Entitlement Specialist

●Assist clients with benefits

●File SNAP applications online

●Ensure eligibility for SSI/SSD as per the blue book outline of medical conditions

●Escort clients to HRA to apply for benefits

●Recertification of PA benefits

●Escort clients to housing interviews

●Ensure clients eligibility for 2010E packages ● Data entry in CARES. .

FEDCAP/ WeCARE 2015-2018

Entitlement Specialist

●Interview Clients to ensure SSI/SSD entitlement.

●File Applications w/ Social Security Administration.

●Follow up with medical providers to obtain medical documentation to support pending claims.

●Ensure HRA compliance with WeCare Program.

●Enter Data in NYCWAY system and AllSector systems respectfully to reflect current standing of client compliance and provide the best possible outcome of applications.

●Versed in database management. Strong organizational, technical and analytical skills.

●Service as a bilingual translator for clients and staff.

INTENT (Innovative Networking, Techniques, Enabling, National, Treatment) 2013-2015 Public Speaker

●Conduct presentations in educational institutions covering: root causes of criminal conduct, judicial system, penitentiary, obstacles and obstructions preventing a successful reintegration into society ● Facilitate classes of up to 140 students a week.

●Plan and schedule presentations with faculty members.

●Data Entry adept at developing and maintaining databases. Certified in 10-key and highly skilled at creating effective organizational and filing systems.

Black Veterans for Social Justice /Brooklyn, NY 2011-2013

Substance Abuse Counselor

●Ensured accurate and timely documentation protocols are met

●Provided counseling services to an assigned client base of forty clients

●Facilitated therapeutic and recovery based groups in a individual or group environment

●Trained the staff in the importance of accurate documentation and protocol

●Monitored high risk clients and provided individual counseling

●Conducted case conferences and interventions for non-compliant clients/visitors

La Nueva Esperanza /Brooklyn, NY 2010

HIV Program Coordinator

●Supervised MSA staff in facilitation of client services

●Ensured accurate documentation for outside referrals for client’s specific needs

●Coordinated a complete and comprehensive care for HIV clients

●Composed and executed policy changes

●Conducted chart audits to ensure compliance with chart documentation protocol

●Completed and transcribed progress notes for each client served

●When needed administered HIV tests to clients in complete confidentiality

Camelot Counseling Services /Jamaica, NY 2009-2010

Consultant/Substance abuse Counselor

●Assessed clients upon entering the facility

●Conducted client intakes utilizing a bio-psycho-social evaluation procedure

●Composed comprehensive evaluations and client treatment plans

●Directed individual and group counseling sessions on therapeutic tools, relapse prevention and crisis interventions

●Developed an accurate discharge plan based on the client’s needs

●Administered, obtained and ensured the integrity of urine specimens

YMCA / New York, NY 2005-2010

Substance Abuse Counselor/Crisis Intervention Specialist

●Composed progress notes on all group participants in the client caseload

●Trained staff in group facilitation techniques in awareness and public speaking

●Ensured linkage of medical care to HIV positive clients

●Developed referrals to substance abusing HIV clients

●Made all proper documentation of all referrals and notes

EDUCATION:

American Military University BA human development and family services May 2018

ACCREDITATIONS/CERTIFICATIONS:

●CASAC-T /Certification pending,

●EMC database, CARES, CONNECTIONS, AIRS, STARS training, NYCWAY, AllSector, Data Entry into aforementioned systems

●HIV Educational Courses Care Coordination Services presented by Clinical Care Options

●Quality Improvement Training Certificate presented by New York City Department of Health and Mental Hygiene

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