Customer Service Bank Teller
Resume:
Dessie R. Johnson
************@*****.***
Career Summary
Seasoned Bank Teller offering over 10 years’ experience with a record of success in consistently surpassing sales goals and maintaining customer satisfaction. Leveraged practiced relations and critical think skills to assist clients with financial transactions of varying intricacies.
Work Experience
Comerica Bank Detroit, MI 08/2021- 8/2024
Teller
• Delivering exceptional customer service experience, assisting customers With check cashing, Deposits, withdrawals, account reconciliation & balancing the cash drawer.
• Vault custodian Processing currency shipments, and receiving cash shipments, preparing cash, Orders for Commercial customers. Balancing the Vault.
• Safe Box Record keeping, assisting customers with entering & exiting their boxes.
• Establishing & deepening relationships with new & existing customers. Ensuring That customers are knowledgeable of available banking products and finding solutions to fit the customer needs.
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ABD Federal Credit Union Warren, MI 03/2019-02/2021 Teller
• Provided remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
• Executed the proactive marketing activities for the attraction, retention and expansion of customers
• Controlled losses by following policies and procedures Atco Industries Sterling Heights, MI 09/2014-03/2019 Team Leader,
• Ensured all employees had received adequate machine specific safety training prior to operating tools and equipment
• Coached and assisted employees to help perform their job functions more safely, productively and efficiently
• Conducted daily meetings ensuring team adheres to safety processes and procedures
Education
Wayne County Community College
Detroit, MI
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