Jira Developer, Atlassian Tool set Administration
Resume:
Srikanth Vemuluri
********************@*****.***
Current Location: Bangalore
Linked-In: https://www.linkedin.com/in/srikanth-vemuluri-a20459240/
PROFESSIONAL SUMMARY:
Results-driven IT professional with over 6 years of experience specializing in the administration and optimization of JIRA Cloud, Salesforce Service Cloud, JIRA Service Management Cloud, Confluence, and Bitbucket. Demonstrated expertise in managing and configuring these platforms to enhance project management, customer service, and collaboration. Adept at driving Continuous Integration and Continuous Deployment (CICD) initiatives using Jenkins, AWS CodeBuild, and Argo CD, ensuring streamlined development workflows and rapid deployment cycles. Proven track record of improving system performance, resolving technical issues, and implementing best practices to support efficient and effective operations. Committed to leveraging a comprehensive skill set to deliver high-quality solutions that align with organizational objectives and foster operational excellence.
TECHNICAL SKILLS:
ITSM/Project Management: JIRA, Salesforce Service Cloud, Jira Service Management, Confluence.
Source Code Versioning: Bit bucket, Git lab .
CICD Tools : Jenkins, Code Build, Argo CD, GoCD.
Cloud Platforms : AWS, Azure .
Web/Application Servers : Apache Tomcat 8.X
Operating Systems : Linux (RHEL), Windows
EDUCATION:
Master of Technology (M. Tech) from Central University of Jharkhand, Ranchi in 2019
Atlassian Products:
Installed and Upgraded all Atlassian’s Tools i.e., Jira (Various versions from 4.X), Confluence, Bit Bucket.
Migrated JIRA from cloud version to server version and server Version to Cloud as per the requirement, also migrated Project management tools to Jira.
Configured all the Bitbucket projects and Bit Bucket Repositories limiting all sorts of Violations in DevOps Process.
Worked with Platform team for setting up the Violation Policy for DevOps CICD process.
Successfully automated the Bit Bucket intakes using REST API calls.
Conducted Daily Scrum call for all 5 Atlassian Teams, following up on update over their assigned Stories or Intakes and helping them to resolve.
Worked on POC over different Concepts of integrating Active directories.
Successfully implemented Single Sign On (SSO).
Created JQL filters depending on Customer requirement.
Customized dashboard using JQL filters.
Successfully automated Jira Service Desk using Automations.
Worked on Script Runner and JSD Automation.
Worked as Senior Bitbucket Administrator, configured all the projects as required by Managers.
Worked on CICD pipelined audit and monitoring all the deployments.
Worked with DevOps team for integrating all Atlassian Tools.
Using Automation Script runner created scripted fields, Hide/show fields using script runner behavior.
Also Automated custom conditions, validators and post function scripts using script runner.
Experienced in creating JIRA templates, custom issues and custom forms and attributes.
Integrated applications like Bit Bucket, Jenkins to Jira
Created projects on Jira and worked on Scrum and Kanban boards setup.
Created Custom workflows using Jira Misc. workflow extensions add on, custom screens and custom fields (including formula-based fields) on Jira.
Experience in using/extending REST Services provided by Atlassian. Perform the duties of a JIRA engineer and responsible for maintenance, administration, upgrade, and enhancements to JIRA, Confluence and integrations with other tools or plugins.
Created users on Active Directory/LDAP and used the concept of nested groups.
Created generic events, email notification schemes and assigned project roles on Jira
Worked on confluence- permissions, add-ons and import of pages.
Worked on all concepts of migrations in Jira Cloud, Jira server and Jira Data Center.
PROFESSIONAL EXPERIENCE:
Company: Zycus – Bangalore, India Jul 2022 to Present
Role: Senior Software Engineer - DevOps
Responsibilities:
Worked as a sole JIRA administrator handling multiple JIRA Cloud instances, overseeing a combined user base of 1,000+ users..
Integrated major CI/CD tools like Jenkins, GoCD, AWS Code Build, and Argo CD with Jira.
Designed and Implemented end-to-end CI/CD pipelines for Kubernetes deployments using the Helm method, seamlessly integrated with Jira as a orchestration tool.
Developed a new Azure CI/CD workflow with Jira integration, improving collaboration and traceability in the development process.
Played a key role in executing major releases for 200+ micro services and monolithic applications across staging and production environments, utilizing JIRA as the primary orchestrator for deployments.
Implementation of Best Practices and Automated Zero-Downtime & Downtime Deployments(Scheduled Automation) from Jira using Automation feature with Defined RPO/RTO
Automated numerous manual tasks, resulting in increased operational efficiency and reduced error rates.
Implemented Lambda functions to perform various operations, enhancing automation and efficiency in the CI/CD pipeline.
Created users on Jira Cloud Internal Directory
Developed Customized Dashboards, JQL Filters and shared with teams and used them on gadgets
Worked on Jira Customization with Automation, workflows, Permissions, User/Group access controls, Notifications, Screens, Fields, Issue types, various other scheme settings, post functions/validators with workflow transitions, custom configurations with add-ons/plug-in's.
Providing training to development teams on how to track, plan and analyze using JIRA.
Implemented product development process using Jira Agile..
Set up new JIRA Cloud instances and executed seamless migrations between JIRA Cloud instances, ensuring efficient transitions and minimal disruption.
Worked on Workflow, Events, Email notification and Permission schemes and assigned project roles on Jira.
Configured Jira features like incoming mail, Issue collectors, Issue security and REST API’s.
Worked on JIRA Agile projects like Creating Scrum/Kanban boards, configured columns, Filters and Reports for Sprints.
Worked on advanced workflow configurations using conditions, validators, post functions, Properties and
Triggers
Implementing MLOps methodology from Jira for deploying AI services includes Model Training and the creation of Conda environments using on-premise tools, as well as versioning using Nexus and S3.
Good expertise on integrating Jira with other Atlassian tools like Confluence and Bitbucket.
Good experience in setting up of Bitbucket projects, Repositories, Permissions, Hooks, Branching models, Webhooks and SSH Keys.
Worked on Atlassian plugins like JSU, JMWE, Script Runner, Email this issue, Portfolio for Jira, and Tempo time sheets etc.
Attending regular meeting and experience in maintaining Run books/SOP’s.
Having good communication skills and flexible to work rotational shift manner as per the business requirements.
Client: J P Morgan & Chase/Axdev technologies Pvt Ltd. – Bangalore, India Aug 2020 to Jul 2022
Role: Atlassian Toolset administrator
Responsibilities:
Installing Jira in Unix environment
Installing required API and verifying the modules are working fine.
Creation of new Jira Projects
Responsible for creating new users and groups in Jira
Configuring Issue Types for the Jira Projects.
Managing Issue type screens
Responsible for creation of custom workflows and adding advanced workflow features when required.
Responsible for configuring custom fields for the requested issues types in the Jira projects
Re-indexing the Jira instance when required
Trouble shooting Jira user issues
Creation of Dashboards & Scrum by designing custom filters for end users.
Installed and upgraded JIRA in production to keep up to date.
Providing solutions and resolving them based on SLA
Importing issues from other environments such as from CVS files and Bugzilla to Jira Projects
Creating Project permission schemes and Providing required permissions based on the requests
Configuring Notification scheme and adding requested people to be notified for Issue events
Reported performance related issues to management by analysis and tracking of existing systems
Responded to all incoming questions and inquiries related to JIRA applications.
Configuration/Permissions and Notification schemes for all projects
Experienced in migrating projects from other repo tools to Bitbucket.
Actively participated in downtime activities like up gradation and migrations.
Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements.
Environment : Server (Linux) and Data Center.
Client: Club Labs, CA / Axdev technologies Pvt Ltd. – Bangalore, India Jan 2019 to Aug 2020
Role: Jira admin
Responsibilities:
Creation of Jira Projects based on user request.
Creation of new Jira users and Jira groups
Implementing Jira workflows using advanced features such as Post functions, Conditions and Validators
Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in Jira Projects
Creating Jira Service Desk projects, Custom fields, Issue Types and screens for Customer portals.
Configure the Customer Portal, request types, queues, SLA metrics and automation.
Installing plugins and maintaining the licenses
Cloning the Jira Projects
Re-indexing Jira on timely basis
Creating spaces in Confluence
Providing privileges to the users
Troubleshooting the problems in Jira
Linking GIT Repositories to Fisheye Projects
Creating and managing filters.
Managing Groups and Role management based on projects.
Migrating Jira Service Desk project.
Taken ownership in checking Plugin compatibility and UAT pre upgrade of Jira.
Restarting Jira, performance monitoring of Jira instances and checking log and backup files
Managing Users in Crowd Directories
Troubleshooting user queries on Qmetry, Jira, Confluence, Fisheye and Crucible applications
Prioritizing workload and resolving tickets based on Service Level Agreements
Integration of Jira with other applications using plugins
Importing bulk issues into Jira Projects using CSV files
Worked on creating new spaces as per project leads request.
Worked on creating pages and templates as per user request.
Hands on experience in configuring Space level and page level permissions.
Implemented integration of Confluence with Jira.
Worked on various reports that can be generated in Jira.
Worked on updating the application and plugin’s license whenever required.
Environment: Atlassian Cloud and Server (Linux) .
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