Technical Writer Quality Assurance

Vincent M Jones *************@*****.***

LinkedIn: www.linkedin.com/in/vincent-jones-4751955b Mobile: 714-***-****

Education

Azusa Pacific University

Master of Science in Computer Science; GPA: 3.24

ITT Technical Institute

Bachelor of Science in Applied Electronic Engineering; GPA 3.55

Dale Carnegie Professional Course

Certificate awarded

Skills Summary

Tools: Office 365, Adobe Creative Suite 6, Confluence/JIRA, MadCap Flare/ Captivate, MS Visio, HelpStudio, MS Teams, SnagIt Editor, SharePoint, FrameMaker 11.

Subjects: ECO Generation, Technical Report creation, Service Bulletin generation, CDRL Creation, Instructional Design, ATA100, Quality Assurance Testing, RFP/RFI Documentation, SOW Generation, API Documentation.

Soft Skills: Team Building, Strong Stakeholder management/investment, excellent written/communication skills, Detail-oriented, Strong editing and proofreading, comfortable interacting with engineers.

Work Experience

LochHarbour Group (Department of Housing & Urban Development)

December 2023 to February 2025

The IV&V team supports HUD in creating format templates and standard operating procedures. This includes:

Define and outline the goals of the templates and SOPs by understanding HUD technical monitor’s high-level requirements.

Identify the scope of the documents, including which departments or processes they will apply to.

Research into industry standards, federal regulations, and practices to the processes being documented.

Develop, test, and review the templates and SOPs. Incorporate feedback from HUD technical leads.

Maintain a version control system to track changes and any updates.

Templates and SOPs provide HUD with clear, consistent, and effective documentation processes that enhance operational efficiency and ensure compliance with standards and best practices.

CDRL Creation: Assisted with the creation of all CDRL’s that were submitted to HUD. This entailed proofreading, editing/updating all documents, and entering content where needed. CDRL was then sent back to SMEs for final approval. Any further work that was needed was completed on a one-on-one basis.

Marvin Test Solutions

August 2021 to November 2023

Responsible for the creation of the Operation & Maintenance (O&M) Manuals for the F-16, F-15 and A-10 aircraft.

Answerable for creating all Acceptance Test Procedures (ATPs) that are used in a lab environment to test the aircraft firing systems,

In control of creating all Functional Test Procedures (FTPs) that are used when testing the aircraft on-site with aircraft crew personnel.

Charged with creating product illustrations if actual product photos are not available at time of release/print.

Endress+Hauser

February 2021 to August 2021

Responsible for the creation and implementation of the SS2100a Gas Spectrum Analyzer.

Created line art and flow charts to best represent product in a real-life environment.

Corresponded with Technical Support for content that needed to be updated in operator’s manuals.

Panasonic Avionics Corporation

March 2017 to April 2020

Hired on a permanent basis to create new Safety Analysis / Component Technical Specification / Qualification Test Plan templates for the Advanced Hardware Engineering division.

Created and routed for final review all Safety Analysis / Component Technical Specification / Qualification Test Plan documents for the Advanced Hardware Engineering department.

Tasked with creating a Work Instructions template that would direct appropriate personnel on how to correctly create and finish a Safety Analysis / Component Technical Specification / Qualification Test Plan document.

Created a new division style guide and document numbering system.

Formatted and modified new and existing software API’s.

Vyaire Medical

March 2015 to December 2017

Oversaw all documentation dealing with Vyaire Medicals Echo Ventilator. This entailed creation and maintenance of user guides and troubleshooting guides.

Generated secondary illustrations that allow for better understanding of the Echo Ventilators’ function. I work hand in hand with company software engineers, training personnel and assigned SMEs to gather and format needed information.

Created and modified new and existing software API’s.

Iron Mountain

September 2013 to January 2015

Oversaw all documentation dealing with Iron Mountain’s Accutrac Software application. This entailed creation and maintenance of user guides, admin guides, UATs, white papers, release notes and the newly generated online help pages.

Worked with company Business Analysts, training personnel and assigned SMEs to gather and format-needed information. I also assisted in the creation and maintenance of the API Guide for the Accutrac software package.

Acoustic Standards, Inc.

October 2001 to 2014

Worked directly with engineers in developing sound control structures and completing all documentation that was required. Work with marketing department to create innovative advertising slogans and information packets dealing with construction bids and proposals.

Charged with taking photographs used in company website. Trained customers in the proper procedures and up-keep of noise control panels. Advised them as to when maintenance should be performed, and panels should be replaced.

WestNet, Inc.

February 2013 to August 2013

Worked directly with engineers and installers to streamline WestNet’s First-In Alerting System for fire houses across the United States.

Used InDesign, Illustrator and AutoCAD on daily basis to create floor plans and As-Builts for fire stations to determine product location and function.

Performed station walk-throughs finalizing product installation completion and functionality.

Panasonic Avionics Corporation

March 2012 to February 2013

Assisted in the creation of the Global Management IFEC Tools and Services PSDD. Once the IFEC PSDD was completed, I was responsible for funneling the document through the proper channels for review and eventual approval. I was also responsible for creating new FrameMaker template for company documentation.

Created and modified new and existing software API’s.

Alvarado Manufacturing

October 2010 to March 2012

Charged with the creation of the new company template using InDesign for company documentation. Responsible for interacting with engineers (software and mechanical) for gathering information dealing with Alvarado’s line of security turnstiles.

Designed and created the GateKeeper 12 software manual, which is used to show how the software program interacts with Alvarado’s line of turnstiles. Created build instructions to be distributed to production line personnel.

Military Experience:

Ft. Hood, Texas 1988 to 1990. 19KILO10 (Armor Crewman)

Camp Casey, South Korea 1990 to 1991. 19KILO10 (Armor Crewman)

420th Transportation Unit

Logistics Technician

West Hollywood, CA 1991 to 1994

Honorable Discharge

Contact this candidate