Customer Service Specialist
Resume:
Tammie Bailey
Arlington, TX *****
************@*****.***
Customer Service Specialist in the banking field. Highly energetic, personable, and results-oriented professional with unique blend of cross-functional skills. Over a decade of business experience focusing on building and maintaining a high level of satisfaction for both internal and external customers. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
RAC Collections Specialist I
Regional Acceptance Corporation-Arlington, TX
February 2022 to Present
Service delinquent accounts according to the agreed upon collection strategies while adhering to all collection policies, procedures, and guidelines.
1. Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives. Negotiate payment arrangements with customers to cure delinquency, evaluating ability and willingness to pay. Disclose all relevant account information to customers accurately, professionally, and in a positive manner.
2. Provide a high level of outbound calls of customer service to customers and Teammates. 3. Document all collection efforts in the system of record for each assigned account. 4. Execute on the established call scripts documented in training, policies, procedures and guidelines. 5. Achieve acceptable call monitoring scores in each call category. 6. Provide customers with payment arrangement options as well as renewals, due date, and extensions that best assist the customer according to policy procedure, and guidelines. 7. Communicate regularly with the Collection Supervisor and Collection Team Leader pertaining to repossessions, potential loss, inquires, complaints, and other calls that require special handling. 8. Accurately process payments, transactions, and account adjustment forms. 9. Complete all required Computer Based Training (CBT) courses accurately and timely. 10. Other Critical Tasks and Duties assigned.
Independent Insurance Agent
Liberty National (Globe Life)-Bedford, TX
May 2020 to December 2020
I sells insurance for clients in need of life insurance to protect their family for security and stable needs. Customer Service Advocate
Dialog Direct-Fort Worth, TX
August 2017 to May 2019
I assist customers making their reservations for their products to be shipped to their businesses around the world for
American Airlines Cargo.
Customer Service Associate
Xerox / Conduent-Arlington, TX
June 2014 to May 2017
Telephone Banking
• Answering phone calls professionally and efficiently
• Communicating and responsible for customers accounts, financial transactions and problem resolutions
• Providing accurate and timely solutions to customer queries and problems
• Identify to offer new resolutions of reviewing customers financial needs and goals
• Strong problem solving abilities; can be counted on to follow through to resolutions SKILLS
Customer Service
Complaint Handling/Dispute Resolution
Call Center Service Operations
Multi-Line Phone Use
MS Word, Excel and Access
Customer Service Specialist
Chase Bank-Arlington, TX
2011 to 2013
Telephone Banking)
• Answering phone calls professionally and efficiently
• Communicating and responsible for customers accounts, financial transactions and problem resolutions
• Utilize all available resources including bank and software applications and maintain daily adherence and provide quality customer service to every caller and also handled an extremely high call volume in a busy call center average of 70 to 120 calls per day
• Position required ability to work in a high-pressured/fast paced environment
• Providing accurate and timely solutions to customer queries and problems
• Identify to offer new resolutions of reviewing customers financial needs and goals
• Strong problem solving abilities; can be counted on to follow through to resolutions Education
High school diploma or GED in Business
Melrose High School - Memphis, TN
September 1983 to June 1986
Skills
• Call Center
• Customer Care
• Customer Service
• Customer Support
• Assisting
• Helping
• Guest Service ASSESSMENTS Call Center Customer Service -- Familiar March 2020 Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share
• to
• profile/ 45d16a5dd55cfa708bb433fac8d1bb6aeed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Greet transfer and hold calls
• Build rapport, listen, clarify and manage conversational flow
• Manage upset customers, conflicts and challenging situations
• Deliver outstanding service, exceed expectations and build long term loyalty
• Work in teams and in a self-directed environment
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
• Insurance Sales
• Microsoft Access
• Sales Management
• Account Management
• Phone etiquette
• Cold calling
• Customer relationship management
• Inside sales
• Business development
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