Customer Service Team

Alnansa Singleton

+1-602-***-**** **********@*****.*** Marietta, GA

Objective

Self-motivated, detail-oriented professional with a proven track record in leadership, customer service, and teamwork. Known for exceptional communication and organizational skills, with the ability to thrive under pressure. Seeking a growth-oriented career that leverages my experience while allowing for professional development. Authorized to work in the U.S.

Experience & Training

Event Security and Operations Specialist

September 2024 – Present

Managed stadium operations, including customer check-in, security screenings, and enforcement of venue policies.

Resolved customer concerns promptly and professionally to maintain a positive experience.

Collaborated with security personnel and event staff to ensure safety and order during large-scale events.

Monitored crowd behavior, identified security risks, and implemented proactive measures to prevent disruptions.

Ensured compliance with company policies, safety regulations, and emergency procedures.

Instant Return Representative

Hertz Car Rental, Arizona June 2022 – Present

Delivered top-tier customer service in a high-volume airport environment, ensuring smooth rental return processes.

Assisted customers with billing, vehicle inspections, and return inquiries, addressing issues efficiently.

Developed problem-solving skills to handle disputes and unexpected issues, improving customer satisfaction.

Provided accurate information on rental policies, fees, and services to enhance customer experience.

Worked with team members to streamline operations and improve overall efficiency.

Food Runner

Topgolf, Phoenix, AZ August 2023 – March 2024

Delivered high-quality food service in a fast-paced environment, ensuring timely and accurate order delivery.

Maintained a clean, organized workspace in compliance with health and safety standards.

Assisted kitchen staff with food prep, ensuring accuracy and timeliness.

De-escalated high-pressure situations by addressing customer concerns and maintaining a positive atmosphere.

Developed strong teamwork and multitasking skills, ensuring smooth operations between kitchen and service teams.

Education

South Mountain High School

Phoenix, AZ Graduating May 2024

Graduating in the top 4% of the class with academic excellence.

Kennesaw State University

Kennesaw, GA

Bachelor of Science in [Your Major] Expected Graduation: [Month, Year]

Relevant Coursework: [List any courses if applicable]

Skills & Competencies

Customer Service & Problem-Solving: Skilled in addressing customer inquiries and resolving issues with a focus on providing effective solutions and maintaining a positive experience.

Food Preparation & Kitchen Maintenance: Experienced in food preparation and maintaining a clean, organized kitchen environment, ensuring adherence to safety and quality standards.

Communication & Conflict Resolution: Strong communicator with the ability to interact clearly and effectively with individuals at all levels. Capable of handling conflicts with professionalism and finding practical solutions.

Time Management & Organizational Skills: Highly organized with the ability to manage multiple tasks efficiently in fast-paced environments. Skilled at prioritizing duties to meet deadlines and ensure smooth operations.

Technology & Computer Proficiency: Proficient in using various computer programs and systems, with strong typing and data entry skills. Comfortable with basic software applications and documentation tasks.

Mathematics (Algebra): Strong mathematical skills, with the ability to apply concepts in practical settings, such as budgeting or problem-solving tasks.

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