Customer Service Operations Manager

ADAM DAVID BERGER

**** ** **** ****** • TAMARAC. FL 33321

************@*******.*** • (C) 516-***-****

To Whom It May Concern:

I have extensive experience in P&L, operations, purchasing, logistics, sales, production and customer service. I am a proactive problem solver. I would like to sit down with you to discuss how I can put my years of experience in all these areas to work for your firm. I am willing to take on the challenge of the impossible and make it possible. I am seeking a position offering stability, growth and diversity.

Consistent levels of increased responsibility and achievement have marked my work experience. I am seeking new challenges and believe that your firm could offer me that opportunity while I could contribute to your future growth.

It is my hope to bring these qualities to your company. A personal interview will assure you of my potential to your organization. I would appreciate the opportunity to speak with you and discuss a position with your firm.

Should you have any questions and/or require any additional experience, I can be reached at 516-***-****.

Thank you for your consideration. I look forward to hearing from you.

Respectfully submitted,

Adam David Berger

ADAM DAVID BERGER

9212 NW 80th Street • Tamarac Florida, 33321 • 516-***-**** • ************@*******.***

QUALIFICATIONS AND ACCOMPLISHMENTS

Proven ability to direct and coordinate Management activities in the areas of Purchasing, Operations, Customer Service, Logistics, Production, Warehouse and Supply Chain.

Increased Profitability and elimination of waste through vender negotiations and cost saving purchasing

Implemented integrated software platforms NetSuite Salesforce and other WMS inventory programs. Created procedure manuals to teach staff.

Advanced computer literacy, HAACP and TSA Certified.

PROFESSIONAL EXPERIENCE

ADVANCED HOOD SYSTEMS

Director of Purchasing

June 2023 – February 2025

Responsibilities:

Under Parent Company – Responsible for Purchasing for 4 Independent companies, including negotiating prices, credit terms, and evaluating actual costs versus budgets and investigating future savings

Created Inventory Controls by setting up and maintaining necessary inventory levels based on projected and actual sales

Oversaw a team of procurement professionals providing training and guidance that resulted in a 18% increase in productivity and reduced errors by 15%

Established and monitored KPI’s for performance and profitability

Created Purchasing and Parts Department policies and implemented individual software updates into Integrated Systems across all 4 companies

THE SHADE STORE

Production Coordinator

July 2021 – December 2022

Responsibilities:

Responsible for managing 7 Manufacturing facilities’ parts purchasing, inventory and project completion departments.

Developed and implemented a strategic sourcing plan that resulted in a 15% reduction in procurement costs and a 22% increase in supplier performance.

Track all parts and repair orders to ensure timely and seamless installation.

Monitor all department customer communications and troubleshoot and resolve non-routine complaints in a timely, cost effective manner.

ADAM DAVID BERGER

9212 NW 80th Street • Tamarac Florida, 33321 • 516-***-**** • ************@*******.***

CRAZY FISH INTERNATIONAL Inc.

asst. operations manager

December 2017 – march 2020

Responsibilities:

Responsible for all customer satisfaction and logistics staff including: hiring, training, evaluating, disciplining and payroll expenditures.

Sustainable inventory control of Fresh & Frozen Seafood including reconciliation of actual and projected sales vs. inventory and shipment/delivery schedules.

Monitor all department customer communications and troubleshoot and resolve non-routine complaints in a timely, cost effective manner to ensure

Coordinate project completion with, sales, purchasing and operation departments to ensure cost effective and safe procedures

Negotiate with carriers to set freight rates, schedule all inbound and outbound shipments, handle claims and receive and resolve discrepancies.

Purchasing and inventory control of all office and warehouse supp

STAVIS seafood, inc.

asst. operations manager

May 2009 – October 2017

Responsibilities:

Day to day hands on management of the Florida operations including Staff management, P&L, QC, purchasing, logistics, inventory control and customer satisfaction.

Inventory control of all Miami Fresh Seafood including facilitation of purchase orders, invoice orders, create batch transfers to all company’s national locations and reconcile electronic and physical inventory daily.

Coordinated shipping information and report on Florida inventory and QC issues to executive staff, operations and sales departments to increase efficiency between all departments.

Approve and Purchased all product submitted on purchase and sales orders to successfully coordinate job completion.

Negotiate with carriers to set freight rates, coordinate all Florida inbound and outbound shipments, handle claims and receive and resolve discrepancies.

TRANS WORLD MAINTENANCE SERVICES INC.

senior operations manager/night operations manager/purchasing manager/purchasing associate

June 1990 – October2008

senior operations manager

November 1996 – October 2008

Responsibilities:

Coordinated 24-hour 365-day operations department with 19 night and 7 day supervisors, 14 on-site project managers, and 1500 union maintenance personnel.

Successfully increased profitability by $4 MM through reduced staffing, increased productivity, and cost effective purchasing.

Responsible for P&L of project, labor and, operations department budgets vs. actual costs

Authorized all operations management and labor payroll expenditures.

EDUCATION

June 1990 Bachelor of Arts in Economics Queens College, Flushing, New York

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