Customer Service Quality Control

MICHELLE MAGLANQUE GABOR

*******.**@*****.*** ***9-

***-****

**** *****-*****, ***.****,

Olongapo City, 2200 Philippines

Key skills

● Fluent in Japanese

(Spoken and Written)

● Guest Relations and

Customer Service

● Staff Supervision and

Training

● Cleaning and

Sanitation Protocols

● Time Management and

Organization

● Inventory and Supplies

Management

● Quality Control and

Assurance

● Conflict Resolution

● Team Leadership and

Collaboration

Education

SECONDARY LEVEL

from Olongapo City

National Highschool

Graduated 1998

References:

LORIE DEL ROSARIO

Prime Steak Supervisor

099*******

NOVA JANE B. DE LEON

Master Teacher I/DepEd

091********

YASHITOKI KOCHI

Businessman, Japan

099*******

Summary

Dedicated and experienced Housekeeping Supervisor with over 5 years of solid background in the hospitality industry, particularly in Japanese restaurant settings. Known for maintaining excellent cleanliness standards and for effectively supervising and training housekeeping teams. Fluent in Japanese, with strong communication skills suited for both local and international clients. Highly organized, detail-oriented, and committed to delivering high-quality service with a focus on customer satisfaction and cultural respect.

Career history

Receptionist – NIHONRYORI SAKURA JAPANESE RESTAURANT

(Jan 2012 – Dec 2014)

• Warmly welcomed and assisted all guests entering the restaurant.

• Managed appointment confirmations, answered phone calls, and updated customer records.

• Maintained cleanliness and organization of the reception area to uphold a professional atmosphere.

Waitress – SYOKUDO AND TEISHOKU RESTAURANT

(Mar 1999 – Dec 2005)

• Provided excellent table service while managing multiple guests simultaneously.

• Explained menu items and recommendations with thorough product knowledge.

• Performed side duties such as preparing cutlery, arranging condiments, and cleaning tables.

• Resolved customer concerns calmly and escalated major issues when necessary.

Personal Background

Date of Birth: February 01, 1981

Sex: Female

Civil Status: Single

Height: 5’ 2”

Weight: 54 kg

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