Graphic Design Digital Marketing
Resume:
Ali Jiwa
Lead Sales/ Sales Management, Graphic Design, Video and Audio Production. Volunteer-
Motivational Speaker, and Youth Empowerment Advocate Dayton, MN 55327
*********@*****.***
Professional Summary
Highly skilled and detail-oriented, and accomplished sales and marketing professional with over 20 years of experience in driving sales growth, developing marketing strategies, and providing exceptional customer service. Proven track record of consistently meeting or exceeding sales targets. Maintains expertise in sales and processing software, customer relationship management, social media, and SEO best practices. Skilled in graphic design, video production, digital marketing & automation; Thus very confident in the tech landscape. Possesses strong organizational and leadership skills, with experience in managing teams and implementing strategic initiatives. Proficient in a range of software applications, including Microsoft Office, Adobe Creative Suite, Davinci Resolve, Canva Design, Beehiiv, Youtube, and Salesforce. Hold an Associates degree in Arts and certifications in graphic design and marketing. Motivational speaking and Community Outreach Volunteer. Emersed in the Arts and achieved expert level technical knowledge solely from self-teaching practices. Using Music Production and performance, Graphics and technology; and by Video recording/production in order to foster young minds to express themselves and rid themselves of psychological ailments & day to day stresses. Adaptive Learner, with a Passion-Driven work (and life) mindset. Anyone with the same extensive experience and willingness to conquer new challenges is the ideal candidate for any role. Consistently excelled as a top Sales Representative, earning recognition and surpassing targets in all five sales and sales management positions held, and proud to have been promoted in more than half of all roles started within months.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Freelancer
A.L.I. productions & Marketing-Minneapolis, MN
October 2024 to Present
• Testing out the use of Digital Marketing software to provide local businesses with the advertising and exposure they needed to succeed; did so through my own business [A.L.I. Productions and Marketing]
• Using Seo best use practices to boost a company's exposure and interactions [views/clicks, etc], and analytical tools to gather insight on the reason for a business's metrics and correlating it to different techniques [or lack there of]
• Freelancing as graphic designer, video editor, and audio engineer.
• Created and finalized my first (widely distributed and sold) activity and coloring book for children, and parents of, that wished to immerse their young into creativity and the arts in order to give them a head start and upper hand in the future
• Structured and produced Online learning courses for Music Production, and Audio Engineering.
• Created Youtube channel dedicated to journalism, creativity.
• Initiated the "McK - My Creative Kamehameha" Newsletter for Creatives.
• Began Online Store for merchandise created using Artistic concepts and technology.
• Released Music created by my deceased bandmate and I, which can now be found on every major platform.
Unemployment
State of Minnesota-Minneapolis, MN
April 2024 to October 2024
• While awaiting the arrival of newborn baby. [Baby born December 5th, 2024.]
• Looking for work and exploring the start of several different business ideas.
• Taking time to grieve best friend, mentor, and bandmate. Home Furnishing Consultant
The Furniture Mart-Fridley, MN
April 2022 to March 2024
• Using sales and processing software, while communicating with engineers and technical support to install, fix, or re-engineer a customer's service, product, and profile while measuring spaces accurately for proper placement of products.
• Trained current management at different locations and contributed to the development of training materials for new hires.
• Using SEO and other marketing techniques to enhance visibility of "my own brand", then implemented them to increase my book of business.
• Helped with companies tech needs such as finding holes in the security software (or a lack thereof).
• Created visually appealing displays within the showroom to showcase product and utilized CAD software or other visualization tools to help clients envision product in their spaces.
• Participated in regular training sessions provided by manufacturers or suppliers, and managed inventory, stock availability, and coordinating replenishment orders as needed while negotiating pricing terms with said suppliers/vendors.
• Increased sales revenue by 45% through effective upselling and cross-selling techniques, special ordering, and right fitting for future family events.
• Collaborated with marketing team to develop promotional campaigns or events to attract new customers while Increasing customer satisfaction ratings by 27%.
• Achieved recognition as top-performing home furnishings consultant for three consecutive quarters, in relation to annual or quarterly sales targets - met or exceeded all. Sales Representative
Slumberland furniture-Minnetonka, MN
July 2021 to April 2022
• Learned all of the basics of the furniture industry, the company's history and growth to better understand my place in it. Studied and used fishing and listening techniques to gather info about the customer to right fit a product or service to their needs, while providing an above and beyond customer experience and making a lot of money in the process.
• Using sales and processing software, while communicating with engineers and technical support to install, fix, or re-structure a customers service, and product. Staying up to date and memorizing necessary info in order to use the expertise and knowledge together to wow the customer.
• Explained and negotiated sales agreements, and sold the most insurance / protection plans in the region during my time there by maintaining enthusiasm and positivity and belief in what i was selling.
• Top sales representative for 6 months in all metrics. [Maintained top 3 throughout]
• Contributed to company's marketing strategy
• Handled all prospective leads, client correspondence, including emails.
• Consistently met or surpassed quotas of $250,000 in sales per quarter.
• Handled a lot of the tech requirements of the store since the company ran each store with only 5 to 6 people (only 3 or 4 there at any time). These included some cybersecurity needs. Administration, SEO for our store specifically, and help with any other networking needs. Mobile Expert/Sales Representative
T-Mobile-Minnetonka, MN
October 2018 to November 2020
• Developed and maintained strong relationships with key clients through effective communication and problem-solving skills, resulting in repeat business and increased customer loyalty, consistently achieving high customer satisfaction ratings.
• Trained new team members on sales techniques, product knowledge, and customer service best practices while Developing comprehensive training materials including product guides, FAQs, objection handling scripts, and role playing them to enhance techniques.
• Created engaging product demonstrations to showcase the unique features of mobile devices and accessories
• Conducted regular competitor analysis to identify market trends, pricing strategies, and promotional activities
• Utilized CRM software including, but not limited to, Salesforce to track leads, manage customer interactions, and generate accurate sales reports
• Achieved highest conversion rate among team members by effectively qualifying leads and tailoring recommendations based on individual preferences
• Assisted customers with troubleshooting technical issues related to mobile devices such as software updates, viruses/ malware, incorrect use over time, operator error, or connectivity problems.
• Analyzed sales data regularly to identify areas of improvement
• Increased average transaction value by promoting bundled offers, protection plans & equipment, mutually beneficial/ highly valued long term contracts, or accessories City guide, Lyft driver
Lyft-Maple Grove, MN
September 2017 to September 2018
• Communicated, networked, and Organized with other couriers, drivers, and guides to find top destination points for the day.
• Learned And explored new ways to become more efficient in total ride and wait time, the number total rides, and in creating the best experience for passengers not to mention providing the highest levels of customer service.
• Creating and owning my own brand as an independent business owner and driver for a fast growing company allowing me to quickly become one of the 1st platinum club drivers in the Twin Cities area.
• Held one of the highest positions of high ranked drivers, and held a top customer feedback rating my entire time with the company, thus gaining contracts for courier services, box truck routes, local guides for tours and other lucrative driver contracts.
• Got offered a position higher up within Uber, but declined due to the fact that driving for Lyft at that period entailed a highly lucrative bonus structure for the highest rated drivers.
• Crowd sourced feedback on my music production and video editing skills, and for an acquaintance that ended up becoming my bandmate and helping to launch our music career together.
• Set up a Secure Wireless hotspot network in my ride to share music, videos, contact information, provide passengers with high speed internet service, etc.
IT Specialist / Support Tech / Database Entry & Analysis / Marketing MotoAlliance-Rogers, MN
February 2017 to July 2017
• Consult with product development personnel on product specifications such as design, color, or packaging.
• Solving complex personal, logistical, ethical, physical issues and being able to make the correct decisions immediately.
• Develop graphics and layouts for product illustrations, company logos, and Internet websites. Large Quantities of drafts were constructed so that there was a variety of colors, designs, and structure to choose from.
• Prepare illustrations or rough sketches of material, discussing them with clients or supervisors and making necessary changes, then sending them off to design team turning them into 3d models using 3d printers.
• Enter Sales Reports into Microsoft Excel, and several other Applications to gather and utilize graphics, to better understand and quickly digest data for forecasting or strategic planning to guarantee the sale and profitability of products, lines, or services.
• Calls to dealers verifying sales and accuracy of reports.
• Developed content for webpages regarding sale of products, specifications, up to date delivery information, etc.
• touched on SQL, DBMS, and database systems analyst roles. Shift Manager / Store Manager Trainee
ALDI-Maple Grove, MN
February 2014 to December 2016
• Communicated with upper Management to relay and enforce the correct operating procedures; Tasks for the day; opening and Closing Tasks; Weekly, Monthly, Quarterly; and Annual Tasks and Upkeep of Records.
• Strategically planning of the day and Correct use of time management to complete all tasks and further goal of the company(ex. Minimize losses, maximize profits)
• Solving complex personal, logistical, ethical, physical issues and being able to make the correct decisions quickly.
• Assisting with the company's basic cyber security needs at a store level. Upgraded the inventory system's security by researching the best available products and implementing the right fit.
• Being Flexible and adaptable to change.
• Supervise up to 6 or 7 employees at a time, to ensure proper use of the POS system and proper sales floor ethic and responsibilities.
[Director of Midwest] Midwest Regional Manager of Sales & Administration, Midwest Graphics Manager, Head of HR for Midwest region. Design Buddy's-Davenport, FL
May 2011 to December 2013
• Constructed and conceptualized designs, and sample layouts based on knowledge of layout principles and esthetic design concepts.
• Developed graphics and layouts for product illustrations, company logos, and Internet websites.
• Reviewed final layouts and suggest improvements as needed.
• Prepare illustrations or rough sketches of material, discussing them with clients or supervisors and making necessary changes.
• Prepare notes and instructions for workers who assemble and prepare final layouts for printing.
• Formulated, directed and coordinated marketing activities and policies to promote products and services, working with advertising and promotion managers.
• Direct the hiring, training, or performance evaluations of marketing and sales staff and oversee their daily activities.
• Develop pricing strategies, balancing firm objectives and customer satisfaction.
• Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.
• Conduct economic or commercial surveys to identify potential markets for products or services. Worked for 1 year prior in a call center-like environment to gain knowledge and experience and to prove myself to management by holding a call center manager position remotely.
• Consult with product development personnel on product specifications such as design, color, or packaging.
• Implementing SEO best practices, and use of keywords to enhance the company's and our product's visibility.
• Trained the Midwest bracket on SEO, Graphic Design, Basic Cyber Security Practices, VPN's, basic HTML, and other related topics.
• Used knowledge in Audio Production(mostly Ableton), video production and editing (mostly Final Cut Pro and Davinci Resolve), and (Photoshop, Canva, Linearity) to create ads, Marketing products in a timely manner.
Education
Associate's degree in Arts
North Hennepin Community College - Brooklyn Park, MN September 2007 to August 2009
Skills
• Courier
• Marketing
• Analytics
• Salesforce
• Video Production
• Databases
• Business Analysis
• Help Desk
• Product demos
• Mobile devices
• Retail sales
• Adobe Photoshop (7 years)
• Video Editing
• Organizational skills
• Strategic Planning
• Software troubleshooting
• Search Engine Optimization (SEO)
• Computer Networking
• Adobe Creative Suite
• Microsoft Office
• Product Development
• Team Management
• CRM software
• Communication skills
• Microsoft Word
• Store Management Experience
• Vinyl Sign Applier, Corrugated and Metal/PlexiGlass Sign Creator and Applier (Less than 1 year)
• Management
• Audio production specialist (2 years)
• Davinci Resolve (3 years)
• SQL
• Customer service
• English
• Digital Marketing
• Desktop Support
• Computer literacy
• Customer Relationship Management
• Final Cut Pro
• User Interface (UI)
• Content Development
• Assistant Manager Experience
• Retail Management
• Forecasting
• Sales Management
• Android
• Project Management
• Marketing Automation
• Windows
• Web Development
• Sales
• IT support specialist (4 years)
• NetSuite
• Microsoft Excel
• Business Development
• Time management
Languages
• Urdu - Intermediate
• Arabic - Beginner
• Spanish - Beginner
Awards
U.S. Presidential Award
Signed By Bill Clinton, while in office.
Top 50 in Designs
May 2024
Canvas "Top 50 in Design" Certificate/Recognition for logos, audio/video, We design, and Marketing graphics.
Samsung top sales rep at T-mobile
May 2019
Certifications and Licenses
Design certification
September 2010 to Present
Graphic design, Marketing certification Design buddy's Online/at location. Graduate turned instructor. Driver's License
Publications
Critter Kids Volume One: Coloring Book Series
https://www.amazon.com/Critter-Kids-One-Childrens-Coloring/dp/B0DHVJFQC8 September 2024
Critter Kids: A Super-Fun and Educational Coloring Adventure for Little Artists! Specializing in using games, coloring, and the most unique activities, to not only teach and educate, but for the author's main purpose. To develop Your Child's creative side at a very young age! Unlock Imagination, One Color at a Time
Are you ready to embark on a whimsical journey with your little ones? Look no further! Critter Kids: A Coloring Book Series is here to ignite creativity, entertain, and educate. Let’s dive into the enchanting world of adorable critters, vibrant landscapes, specialized knowledge, and boundless imagination. Perfect for Ages 3-8:
Whether your child is a budding Picasso or just learning to hold a crayon, Critter Kids promises hours of joy, exploration, and colorful adventures.
Not just coloring, also contains a wide variety of Activity nooks and game-pages! Including, but not limited to:
Can you find somewhere in the book?
Its your turn, can you draw
What is your perspective / What do you think / What do you see? Mazes, crosswords, word searches, and Many more!
Why Choose Critter Kids?
The main aim of the Author and creator is to help children, and parents of children, find and understand which creative activity or hobby the kids have both an aptitude and altitude for. The idea is, through the series, to immerse the children in this activity to encourage their early development --thus giving the child a huge advantage and making it so that when the child reaches early pre-teens, they have strong enough skills in their creative niche-- enabling them to actually have a career in whichever art they chose and love. This will ensure that they never have to work a day in their life. We all know the quote to well: "If you find something you can do to make a living that you truly enjoy, you will never work a day in your life"
Captivating Creatures: From fuzzy bunnies to mischievous squirrels, our critters come alive on every page. Your child will meet new friends—each with their own personality waiting to be colored! Educational Fun: Learning happens effortlessly when kids are having a blast. As they color, they’ll discover fascinating facts about animals, habitats, and ecosystems. It’s like a mini science lesson wrapped in joy!
Skill Building: Fine motor skills, concentration, and patience—our coloring book hones them all. Plus, it encourages artistic expression and builds confidence. Watch those little hands create magic! Quality Artwork: Well crafted intricate designs that pop off the page. Parent-Child Bonding: Picture cozy afternoons, giggles, and shared stories. As you color side by side, you’ll create memories that last a lifetime.
Order Volume One Today and watch imaginations soar! Remember, every stroke of the crayon brings these critters to life. Let’s color the world together MCK - My Creative Kamehameha
http://alis-creativeblast.beehiiv.com
MCK - My Creative Kamehameha
NEWSLETTER FOR CREATIVES to showcase talent, download free content and assets to use, and check out Author's Music, Art, video, Graphix, and so much more!
Contact this candidate