Service Advisor Customer Experience

Matthew L. Evans

Phone: 316-***-****

Email: ************@*****.***

Recent Work Experience

Service Advisor- Truck Center Companies – 2024 to present

Provide a fantastic overall customer experience.

Working with mechanics, warranty, and supervision in order to keep the most up-to-date communication flowing to the customer.

Ensure best possible turn time on repairs.

Utilize multiple software such via DTNA such as OWL, PROCEED, AND UPTIME PRO.

Driver- Uber, Pizza Hut, Godfather's Pizza, Wichita KS- 2022 to 2024.

Driver- Fed-Ex, Wichita KS- 2021-2022

Other Work Experience: Textron Aviation, Wichita KS, February 1995 – 2020

Rental/Repair Administrator (2017-2020)

•Insure customer satisfaction by facilitating the entire repair process for customer owned parts.

•Identify and receive customer units.

•Coordinate delivery to the repair station and perform shipping.

•Work to maintain communication flow with both customer and repair station.

•Work to resolve hang ups and gather information with exchange, operations, warranty, Proparts, accounting, import/export team, technical support, Service Centers, structures, ect.

• Manage heavy volume of customer emails and phone calls.

• Multitask dozens of ongoing repairs simultaneously.

• Address many technical inquires on a wide range of aircraft parts.

•Work with shops to recertify rental units.

Material Planner, Spares- (2013 to 2017)

•Insure customer satisfaction by achieving optimal levels of aftermarket spares stock for the Cessna Jet/Prop fleet, as well as the Hawker fleet. Heavily utilizing SAP to perform material movements.

•Meet or beat 95% percent of fill rate.

•Heavy interdepartmental communication with Schedulers, Buyers, Expediting, Pricing, as well as various outside departments and stockrooms to insure timely flow of inbound and outbound parts.

•Work to support Scorpion and Longitude programs as needed.

•Work to support Experimental and Exchange needs.

•Work with suppliers and AOG team as needed for ETA and purchase information.

•Address recovery for overdue P.O.s

•Align Cessna SAP, Lawson, Beechcraft SAP, and GAINS as needed.

•Create weekly Backorder and Legacy reports for distribution senior management.

Warehouse Clerk - (2008 to 2013)

• Manage and facilitate annual cycle count for stockroom in its entirety via SAP.

• Monitor, prioritize, print, and coordinate kit fill and spares production orders.

Deliver parts on and off campus.

•Collaborate with various Schedulers, Expeditors, Planners, and Supervisors to insure accurate and timely movement of parts.

•Collaborate with different departments/stockrooms including, inspection, accounting and shipping to resolve issues.

•Assist supervisor with troubleshooting a variety of projects, such as inventory consolidation, disposal lists, and purchased parts.

•Address and resolve all parts related discrepancies.

•Receive daily incoming routers and transfers.

•Issue/confirm outgoing orders, transfers, and picklist items.

•Analyze parts shortages for Kit Fill and request as needed.

Facility Maintenance Parts Crib Attendant- (1998 to 2008)

•Perform routine duties such as receiving, issuing, and storing tools and parts.

•Maintain and manage crib for maximum efficiency.

•Unload and transport material plant wide.

Receiving Clerk- (1996 to 1998)

•Unpackage received materials, verify accompanying paperwork and inspect parts, repackage for movement to the next area.

•Insure movement of materials in accordance with receiving report, router, or other paperwork.

•Coordinate and assist carrier in unloading materials from trucks arriving at dock.

Stock Control Clerk- (1995 to 1996)

•Count, store, and stack received items, arrange bins and storage areas in accordance with warehousing plan.

•Accurately pick items in accordance with packing sheets or other records and deliver to appropriate location.

•Maintain stock records in accordance with established procedure.

•Other duties necessary to maintain adequate levels of materials, kits, and assemblies for various production areas.

•Work from routing sheets, kit lists, and PIOS/MRP II

•Collaborate with different departments including inventory control, warranty, accounting and shipping to solve any issues.

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