Customer Service Representative
Resume:
Patricia Ledezma
Administrative / Receptionist / Accounting
Houston, TX 77009
**********@*****.***
Professional Summary
I have worked in customer service since 1993. My past job experience has provided me with skills to provide excellent customer service and handle any customers service related issues, while simultaneously developing my communication and people skills.
#readytowork
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Harris County-Houston, TX
June 2019 to Present
Answer all question all Houston/Harris County 311 residents have regarding what the city/county has to offer the community. Also, help direct them to the appropriate department to assist in the medical/ housing/maintenance and any concerns citizens have regarding the county. Receptionist / Accounting kind
A&B Valve and Piping-Houston, TX
May 2018 to January 2019
Answer all calls and direct if needed. Invoice all packing list in P21 and ensure freight costs and taxes are included. Send bills via email, mail or to vendors own portal. Ordering all supplies for both the office and kitchen supplies.
Receptionist and Administrative Assistant
EcoPetrol-America-Houston, TX
November 2017 to January 2018
Ensure all guests are greeted. Answer all calls and direct if needed. Coordinate appointments, phone calls and meetings. Manage travel arrangements.
Receptionist
WWWMS INC-Houston, TX
2010 to May 2017
Answering Multi line phone lines for seven different M.U.D water districts, processing payments in person and over the phone, opening new accounts in person and over the phone, faxing and emailing all information to customers as required, distributing payments to billing and collection departments, balancing payment batches and setting up new accounts in the system. Greeting all personnel coming into the office.
Customer Service Representative
CenterPoint Energy-Houston, TX
2007 to 2009
Answering 125-175 calls daily, setting up new natural gas account services, processing of client payments, assisting customers with billing question, handling of emergency calls on gas and electricity issues.
Receptionist
Law Offices of John W. Clinton
2006 to 2007
Answering all incoming calls, processing of all client payments, mail distribution within the firm, appointment scheduling, maintaining client files in order, preparing client files to get them ready for litigation.
Customer Service Representative
Southwestern Bell
2000 to 2005
Responsible for handling up to 200 customer calls per daily, handling over the phone payments, assisting customers with technical support as well as assisting customers with billing questions which included correcting billing discrepancies.
Receptionist
Boudreaux, Harvey and Sparks Law Firm-Houston, TX
1993 to 1996
Responsible for new client intake, setting up new client files, scheduling and confirming appointments, answering all phone calls and responsible for handling client payments. Education
High school diploma
MacArthur High School - Houston, TX
June 2019 to Present
Skills
• Filing (10+ years)
• Data Entry (7 years)
• Multi-line Phone Systems (3 years)
• Freight Experience (3 years)
• Help Desk (1 year)
• Receptionist (10+ years)
• Billing (10+ years)
Certifications and Licenses
Driver's License
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