Pharmacy Technician Customer Service
Resume:
JESTERA WHITNEY
Healthcare operations expert who drives excellence through 10 years of high-
stakes pharmacy operations. Led process improvements that slashed wait times by 22% and optimized inventory control by 35%. Consistently delivers 99.9% accuracy while managing 300+ daily prescriptions in a highly regulated environment. Transforms complex medical information into clear patient guidance and builds lasting relationships across stakeholder groups. Adapts rapidly to shifting priorities and champions team success through analytical problem-solving and strategic thinking. Leverages deep technical expertise and authentic leadership to accelerate operational performance and exceed quality benchmarks.
EXPERIENCE:
Pharmacy Technician, CVS; Greenwich, CT- 08/2014-Present Accurately processed and filled an average of 300+ prescriptions daily while maintaining a 99.9% accuracy rate and adhering to all state and federal regulations.
Reduced prescription wait times by 22% through implementation of an improved prescription queue management system and proactive communication with patients.
Managed inventory of 2,000+ medications, maintaining optimal stock levels and reducing out-of-stock incidents by 35% through strategic reordering. Successfully resolved 50+ insurance claim rejections daily by coordinating with insurance companies and healthcare providers to ensure patient coverage. Cross-trained in both retail and vaccination support roles, assisting with 40+ immunizations per week during flu season.
Conducted high-volume inbound and outbound calls across multiple channels
(phone, face-to-face, written), maintaining excellent customer service standards. Exhibited adaptability and problem-solving skills by responding promptly to changes in workflow, customer needs, and pharmacy demands. Effectively communicated complex medical information and benefit details to customers, resulting in increased patient comprehension and retention. Adhered to regulatory standards and company policies, ensuring the confidentiality and safety of sensitive patient information. EDUCATION:
University Name, City, State — Degree, Year
Charles E. Gorton High School, Yonkers, NY- H.S Diploma, 2010 SKILLS:
********@*****.***
Yonkers,NY
Technological Literacy, HIPAA Compliance, Product Knowledge Assimilation, Project Management, Relationship Building, Team Collaboration, Time Management, Microsoft Office Suite Competency, Customer Service Excellence, Process Improvement, Quality Control, Conflict Resolution.
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