Customer Service Scheduling Coordinator

TRICIA SHOULDERS

**** **** ** **********, ** 452**-***-***- 9665 **************@*****.***

SU MM AR Y

Experienced scheduling coordinator who excels at relationship building. Diverse background including healthcare, scheduling, customer service, and case management. Knowledgeable in providing friendly, thorough customer service to client’s families and fellow professionals. Skilled at problem solving and conflict resolution, and able to help encourage teamwork. Able to network with public organizations and businesses to create successful partnerships. Innovative, enthusiastic, and uncompromising work ethic. Adept at handling confidential and/or sensitive information. A quick learner with a desire for continuous personal growth. EMP LOY ME NT HI ST OR Y

Pets in Need of Greater Cincinnati, Inc. (Client Services Coordinator) 4/21/2021 –2/4/2025 Cincinnati, OH

Responsible for the daily operation of the “front end” of the clinic. Scheduling of clients and patients

- Process new applications and confirm the required income documentation

- Client check in and check out on clinic’s practice management software program

- Assist with daily closing and cash out

- Appointment reminders to minimize the ‘no show’ rate

- Maintain order and safety in the lobby at all times

- Educate clients about clinic services

- Maintain paper files of client applications and renewals

- Enter all client and pet information and charges in clinic practice management system Goodwill Industries WAT Program (Work Adjustment Tech) 5/1/2015 -5/2020 Cincinnati, OH

- Provide instruction in appropriate work behaviors and life skills to adults with developmental disabilities

- Coordinate/Schedule daily work routines for consumers

- Coordinate the daily operations at community based sites

- Using APSR’s to evaluate consumers daily to ensure goals are reached Home Instead (Scheduling Coordinator) 1/1/2014 — 5/1/2015 Cincinnati, OH

- Organize and prepared work schedules for employees

- Contributed in the primary role in customer service and quality improvement

- Developed strong customer relationships and maintained a high level of customer satisfaction

- When on-call, used highly developed problem solving skills to quickly resolve unexpected problems independently

- Maintaining excellent problem solving skills to come up with the best solution for the patient and/or client

TriHealth Senior Link (Front Office Specialist) 11/1/2003 — 12/1/2013 Cincinnati, OH

- Set up care for the elderly in their homes

- Consistently contacting agencies to ensure the patient is getting the care they need

- Maintaining excellent problem solving skills to come up with the best solution for the patient and/or client

- Carefully creating individual care plans for each patient based on the needs of the individual

- Attending daily meetings to ensure the needs of the participant are met

- Clerical office duties

- Maintaining excellent phone etiquette and communication skills

- Responsible for outgoing calls to promote business Check Exchange (Assistant Manager) 9/1/2000 — 11/1/2003 Cincinnati, OH

- Worked on the front line assisting customers with writing and cashing checks

- Using negotiating skills while trying to collect debt

- Providing guidance, management and leadership to my employees

- Day end financial procedures and reporting

The Christ Hospital (Tech 2) 1978 — 9/1/2000

Cincinnati, OH

- Ordered and inventoried the supplies for hospital use

- Consulting with sales representatives for supplies and instruments

- Assembled and sterilized instruments to prepare for the operating room

- Ensuring daily that each department had proper equipment and supplies SKI LL S P R OF IL E

- Home Health Aide Certificate

- Heart code Certificate

- Dialogue on Diversity course completed

- Working with a team course completed

- Health Care Financing course completed

R EF ER E N CE S AVAILABLE UPON REQUEST

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