Program Manager Scrum Master

ANDY MAHMUD

Plano, TX PHN: 908-***-**** ****.******@*****.***

Information Technology Executive

Andy Mahmud is an IT management professional with experience in complex business problems and providing creative solutions. He is an Award-Winning Leader of product teams who has spearheaded substantial revenues for many companies.

Andy worked as an experienced Portfolio Manager, Program Manager, Project Manager, Scrum Master, SAFE Agilest, Agile Coach, IT Technical Sales, Director of IT and QA professional. He excels in building organization, guiding enterprise level initiatives, guiding international programs and highly adept in managing the quality of the project as establishing and managing high performance team.

CORE COMPETENCIES:

IT Governance

IT Transformation

IT Technical Sales

Strategic Planning

Contract Management

IT Portfolio Management

Cross Functional Leadership

Cost Control, P&L and Operation Management

Automation and Agile Implementation

Business System Analyst

Quality Assurance

System Integration

Program and Project Management

Digital Transformation

Scrum, Scaled Agile Transformation

Disaster Recovery

Process Improvement / Portfolio Mgt.

CI / CD

EDUCATION:

M.S. in Manufacturing Engineering UCLA, CA Graduated with Honors

(Minor in Computer Science)

MS in Engineering PSU, CA Graduated Magna Cum Laude

B.S. in Engineering NSU, VA Graduated Cum Laude

CERTIFICATION:

Certified Software Test Engineer CSTE

Certified Test Manager CTM

Project Management Professional PMP – PMI

Scrum Foundation Professional certificate SFMC

Professional Scrum Master PSM

Certified Scrum Master CSM

Certified SAFe® 5 Scrum Master SAFe 5

TECHNICAL SKILLS:

Testing Tools : UFT, Test Director, Load Runner, JIRA, Silk, PVCS, Sablime, TFS, Visual Studio, Rational

ALM-Admin & User, Maxamine, Bugzilla, Collabnet, Omniture, Jira, Selenium Web Driver

Languages : C, C++, Html, J-Script, VB-script, XML, TSL, SQL, PL SQL, UNIX Shell Script, Python

Internet Technologie : ASP, Java Applets, and Java Servlets, Web logic server, Share Point, Amazon Cloud and Azure

Databases : Oracle, Access, RDBMS, Oracle Financial, Siebel, SQL Plus

Industries : Wireless, Telephone, Bank, Insurance, Oracle Financial, CRM, Publishing/ Digital Media,

Health, Real Estate, Hospital, Education, Mobile, Car Finance, Manufacturing, Retail

Methodologies : MS Word, Access, Excel, Power Point, Project, Visio, Rational Rose, Case Tools, Clarity

Additional Skills : ERP, EDI, CRM, BOT, DEVOPS, Jenkins, Travis, Automation Framework, Azure, CI/CD

BI Tools : TABLAEU - Development for Business Intelligence and Data Visualization

Additional Training : Network Plus, Security Plus, CCNA1, CCNA2, CISSP, SALES Force, RTE, Azure, GCP

PROFESSIONAL EXPERIENCE:

Fisher Investment, Plano, TX Feb 2022 - Present

Program Manager / Scrum Master

Working as the Program Manager / Scrum Master for Portfolio Management Group (P&E Trading) and PEG research And Core Technology

PMG Modernization, Cloud Transformation to MS Azure

Serving over 173,000 Individuals, families and institutions worldwide we added 26,000 net new clients one year alone $24 billion in net AUM flows with 10.4% organic growth for the firm.

Installation of new Client CRM system for CRIMS (Charles Ricer Investment Management Solution)- The wealth management software provides portfolio management, trading, compliance, and manager/ sponsor communication capabilities.

Global markets grew 18.7% (USD) in line with IPC forecasts and other strategies did well too, resulting in 93.8% of total AUM outperforming their benchmarks.

PCGI marketing launched a UK Brand Advertising test and successful launch in Saudi Arabia & New Zeeland – this year targeting Japan and Singapore.

Worked with Implementation and Compliance Team to install scalable compliance engines which support high trades, adhere to compliance rules. Managers can minimize portfolio drift using automated rule-based rebalancing capabilities generating a detailed audit trail while capturing all rebalancing and order generation activity for each session.

Integration with Sales Force and GWP (New Accounting system) for all Institutional Clients to enhance mobility and efficiently manage the book of business for the clients.

Completed multiple projects in research and PMG Main – PEG, Server Migration, Transformation from TFS to Git Hubs, Stitching for all PMG as well as non-PMG Mod applications.

Verizon Business Enterprise and Global Solution, Irving, TX November 2019 – February 2022

Director Delivery Program Manager (Contract)

Working as the Director of Program Management and Delivery

Managing the monthly enhancement and releases for two major provisioning system UOTM (Unified Order Task Management) and Auto tracking system- EzStatus. Negotiated contract with Vendors.

Slashed payroll/benefits administration costs 35% by negotiating pricing and fees, while ensuring the continuation and enhancements of service.

Merger and operation of the billing system of XO Communication with Verizon successfully. Looking over the Security check and update of existing 35 application for XO communication system.

Involved in the Sales Force and PEGA migration project. – Quick Start – Chatter Box, Sales Tasking, Attachment, API Updates and SFDC Opportunities. DVSS- Opportunity creation user experience enhancement, SES and Survey. TOSA- Case Detail update.

Was part of the PMO Excellence team to help put the appropriate process, tools, and people in place for all three silos.

Provided weekly Portfolio status to all C-Level Executives and stakeholders, risk management and remediation action when needed

7-Eleven Corporation, Irving, TX March 2019 – November 2019

Senior Program Manager / Agile Coach (Contract)

Worked as a Senior Portfolio Manager with the Data Science/ Artificial Intelligence Team. Involved in Business/Data Understanding, Analysis, Predicting, Feature Engineering, Modeling, Iterate FE to Scale, Run Model Experiments, Model Train/Test, Model Deployment. Infuse all the products and capabilities with Artificial intelligence proactively creating competitive advantage, incremental revenue and in-store operational efficiencies.

Area of concentration

Data Monetization- Grow revenue streams from data monetization for various vendors serving 7-eleven stores. Secure funding insights projects leveraging 7Rewardsshopper data and AI-initial evaluation of Fresh Foods and various shopper’s insight.

Responsible for leading strategic planning, influencing, and driving prioritization of initiatives with executive stakeholders

Evangelized methodologies developed by PMO office and other departments.

Personalize experience for customers (Delivery and Loyalty programs)- Recommended individualized items to customers, creating unique and differentiated experience.

CRM/Marketing: Estimate all pipeline for the lifetime value of customers by segment (basket profile), “Just for You” bonus offers based on past consumption behavior and location.

Ordering AI- Pilot expansion of 58 US and 5 Canadian stores to automate back-office operations using RPA. Reimaging inventory replenishment decisions- forecast demand for products to automate inventory ordering in stores.

Worked at 7 -Eleven Corporate worked with the AI/ML team on multiple projects and big data on Azure data bricks environment. Worked multiple hats as a Scrum Master/ Project manager and Recruiting manager to hire and stabilize the team need. Was able to reduce more than 3 million dollars in inventory loss. Increased sales by 7.9 percent a total revenue to a net profit of 39-million-dollar yearly promo income. Worked with the SALES force team in the auto email to customer based on AI reports.

Defined and communicated technology program management framework.

Panorama Business Group LLC, Plano, TX January 2018- March 2019

VP Business Development and Program Manager (Contract)

Working as a Business Development Manager and Portfolio Manager for the company. The firm is strictly involved with design and manufacture of alternative energy solutions, and mobile water treatment machines for both sea and river for desalination as well as turning industrial waste to soft water. Equipment was designed by using the US Dow seawater reverse osmosis membrane selection software and selected the world-renowned brand SPECK piston pump as high-pressure pump, according to user requirements, water consumption, pressure and other indicators and the main characteristics of the system, as well as our company's strong technical force, the company had been marketing in Asia and now America.

Full project life cycle ownership: successful project delivery which included full implementation from initiation to deployment for several major and minor initiatives simultaneously

Project planning and management included backlog prioritization, sprint schedule management and risk management

Project reporting included: providing status reporting regarding project milestones, deliveries, dependencies, risks and issues, communicating across leadership, and reporting on project success criteria results, metrics, test and deployment management activities

Stakeholder management including managing customer expectations for project deliverables, status meetings, and change proposals

Team management including managing development team task assignments and holding team members accountable for commitments, coaching, mentoring, motivating and supervising project and program team

Deepening the client relationship through actively identifying pre-sales conversations and future project opportunities.

Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence

Participate in establishing practices, templates, policies, tools and partnerships to expand and mature the capabilities for the organization

Remain engaged in Monitoring, tracking and controlling outcomes to resolve issues, conflicts, dependencies and critical path deliverables

Exeter Finance, Irving, TX January 2016- January 2018

Director-Program/Portfolio Manager Enterprise Testing Business and IT

Reporting directly to the CIO and part of the IT Leadership team. Implemented quality assurance standards and measures for the information technology services within the organization both Business and IT. Direct both Technical Quality Assurance and Business Process QA Teams within the firm. Enable the strategic testing direction including testing tools, processes, and methods for both software project and ongoing business process activities. Provide leadership and guidance to the team responsible for planning, building, and performing SQA functions for the enterprise to ensure work is completed with high quality and on schedule. Oversaw the QA operations, automation and cultivated 3rd party vendor management and maintenance

Achieved 30% departmental cost savings by eliminating inefficiencies.

Responsible for providing objective and comprehensive input to senior leadership and executive decision makers.

Created and implemented Quality Assurance and procedure documents to control Risk Managements.

Saved the company more than 2 million dollar annually custom processing fee for the Servicing department by putting together a home-grown portal “My Account” to provide easy access and loan payment

Advocated DRAGON project which allowed Origination department recovering close to $92000/ week on Dealer Recovery on Missing Equipment and Ancillary product which was getting lost unseen.

Worked through multiple enhancement and upgrade for Sales Force CRM for Dealer integration and communication purpose on a real time basis.

Worked closely with product and project managers on the implementation of new projects and infrastructures including operational readiness, change preparation, change execution, and post-change QA validation.

Directing and managing staff, budgeting for the work group, planning for future resource needs, producing management reports, establishing and ensuring the attainment of objectives and ensuring service levels are reached for the work unit/project team.

Origination of Loan and Service experience – worked on Dragon, Loan Origination MyAccount project for payment processing and loan acceptances process.

Was involved with actual enhancement and Dealer engagement through SALES FORCE Application and integration of it with multiple systems within Exeter Finance.

Working on Big Data-Hadoop and ETL process and analysis of Data and correlation between.

NYU Langone Medical Center, Manhattan, NY February 2011- January 2016

Program Management/Agile & Digital Transformation

Established and provided leadership to the Program Management and QA team; made changes in the areas of process, standard, methodology and operation.

Overhauled portfolio management, project delivery and reporting as well as other IT process areas across all disciplines.

Orchestrated QA service model and mobilized a testing center of excellence (TCOE).

Influenced change across 5 key IT process areas and collaborated with stream leaders to deliver improvements by the established timeline.

Completed 45 projects inhouse & clinical including the $49 million data center migration for the center.

Increased efficiency and customer satisfaction by 65% with enhanced software and new technology.

Managed and enterprise digital transformation initiative includes number of products

Implemented Clinical POR for new technology

Worked on home grown applications and integration of vendor products to enhance patient experience

Was managing multiple projects small and big. Few of the projedcts was for two years or longer in Real Estate and major application such as Epic. While others ran for three to eight months. Project consisted of Real Estate management, Clinical, CRM, End User Commmunication, People Soft, Data Center Migration, Windows Migration etc.

Time Inc. Manhattan, NY March 2008 – January 2011

Senior Program Manager/ Scrum Master

Managed and Implemented offshore outsourcing program with net savings of $350,000 per month

Established the companies’ technology road map and best-practiced based IT Organization.

Assisting with internal and external communication, improving transparency, and radiating information.

Supporting and educating the Product Owner, especially on grooming and maintaining the product backlog.

Coordinate and facilitate agile ceremonies, practices and execution across an agile team.

Promote and coach best practices

Foster self-organization on the agile team.

Remove impediments outside of the team’s control.

Support ruthless improvement within the team, including the product Owner.

Act as an Agile change agent

Guide the team on how to get the most out of self-organization on how to use Agile/Scrum practices and vales to delight customers and fill in the intentional gaps

Remove impediments and building a trusting and safe environment where problems can be raised without fear or blame, retribution, or being judged, with an emphasis on healing and problem solving.

Facilitating getting the work done without coercion, assigning, or dictating the work.

Facilitating discussion, decision making, and conflict resolution.

Experience in playing the Scrum Master role for more than four years for software development team that diligently apply Scrum principles, practices, and theory.

Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment and increasing transparency.

Knowledge and strong work experience of various tools and techniques that are relevant for the Scrum Master role including JIRA, and SharePoint.

CITIZENSHIP: United States of America

LINKS: https://www.linkedin.com/in/andymahmud

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