Customer Service Department

Ashok Neupane

Phone No. 510-***-****,

Email: **************@*****.***,

SUMMARY:

Highly experienced bank and financial institutions and legally authorized to work in USA with a strong background in collecting delinquent customer service department, securing delinquent returns, financial and customer’s service survey preparation and analysis. Adept at conducting interviews, performing financial analysis and developing actionable plans to resolve financial issues. Strong background on cost and managerial accounting, and comprehensive knowledge of customer service departments, annual budget, and financial management.

EDUCATION:

Master’s Degree in Business Studies, Tribhuvan University, Kathmandu, Nepal (09/2012-08/2021) Major: Finance and Accounting.

Bachelor’s Degree in Business Studies, Tribhuvan University, Kathmandu, Nepal (12/2008-03/2011) Major: Bank and Finance.

SKILLS:

Computer Skills: Proficient in MS office, PowerPoint, advanced Microsoft Excel and banking software like- Finacle, Pumori Language Skills: English, Nepali, Hindi

Other Relevant Skills: Detail-oriented, self-review, time management, team collaboration, strong verbal and written communication, excellent customer service, adoption to change, problem solving, outstanding organization and project management, Bank Reconciling, strong understanding Financial statement preparing, conflict resolution, case management, report writing, product knowledge, collection actions, providing excellence customer service and fostering long term relationships with clients in financial institutions.

WORK EXPERIENCES:

Bings liquor store, Berkely, CA – Store Supervisor (02/2025 to till date) Machhapuchchhre Bank Limited-Kathmandu, NP (Branch Manager, Credit RM, Operation In-Charge, Head Teller and Customer Service Department), (09/2019 to 12/2024)

• Managed and reconciled general ledger accounts, including account payable, account receivable and payroll, developed credit policies and procedures, handled customer complaints and resolving issues.

• Overseeing daily operation of the bank branch, ensured compliance with rules regulations and internal controls, managed staff and ensured excellent customer service.

• Counseled branch policies and procedures, deposit and payment obligations guiding them toward, compliance and aiding on financial problems.

• Analyzed financial statements, balance sheets, income statements, and profit and loss statements for branch business, performing credit and financial analysis.

• Assessing creditworthiness of customers and business, prepared monthly, quarterly, half yearly and annual reports of bank branch.

• Proactive customers support, align goals with customer needs, provide outstanding customer service and focus on understanding their compliance and resolved immediately. Nepal Bangladesh Bank Limited-Kathmandu, NP (Operation In-Charge),(04/2019 to 09/2019)

• Verified the accuracy and completeness of financial statements, including balance sheet, income statements and cash flow statements, developed and implemented financial models to forecast revenue and expenses.

• Collaborate with internal auditors to ensure regulatory compliance with company policies and procedure, Evaluated the bank’s internal controls, risk management processes and governance, focused on understanding customer needs, providing excellent service, consistently delivering value, and actively seeking and acting upon feedback.

Bank of Kathmandu Limited-Kathmandu, NP (Customer Service Department, Head Teller, Teller and Varies Department), (12/2015 to 04/2019)

• Provided excellent customer service response to inquires/problems, supervised teller line, approved exception transactions, verified all teller transactions and back up tellers, provided teller transaction as needed, account opened, and others daily worked furnished others duties as needed.

• Ensure the bank’s compliance with internal/external auditors and governments rules and regulations, maintained various documents regarding branch’s suspense account settlement, petty cashS and other miscellaneous expenses, assist in the processing of balance sheet, income statement and other financial statements. REFERENCES: Available upon request.

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