Customer Service Representative

Shauna Johnson

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. . .

+1-202-***-**** ***************@*****.*** Clarksburg, MD 20871

CAREER OBJECTIVE

Highly motivated professional with experience providing exceptional customer service in a healthcare setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations.

EXPERIENCE

PATIENT SERVICE REPRESENTATIVE, Salt Lake City, UT Accredo Specialty Pharmacy, September 2022-Present

• Dispensing of medication, Informing pharmacy of prior authorization forms, Receiving prescription tracking medication

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BENEFITS SPECIALIST, Clarksburg, MD

Managed Staffing, September 2022-March 2023

• Updating benefits

• Medicare and medicaid recipients

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PCT (PATIENT CARE TECHNICIAN), Salt Lake City, UT

DaVita, October 2021-October 2021

• Assisting patients with dialysis setting up equipment taking blood pressure and Temps assisting Patients with there needs throughout the day

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TRACKING SPECIALIST, Salt Lake City, UT

UPS, March 2019-October 2021

• Tracking packages answering questions transferring calls escalating calls sending in cases due to circumstance

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Salt Lake City, UT

MRO, October 2018-January 2020

• I PROCESS DRUG SCREEN TO EMPLOYERS FOR DONORS

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West Valley City, UT

Csr, Rocky Mountain Power, June 2017-August 2018

• Helping customers with billing and payment arrangements

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CUSTOMER SERVICE REPRESENTATIVE, Sandy, UT

Black Turtle Services, August 2015-August 2017

• Provide healthcare for consumers, Answer Questions,Provide consumers with information to healthcare

• Go over plans and payments with consumers.

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CASE MANAGER, Murray, UT

Convergys, October 2015-April 2016

• Helping Chrysler customers with repair of vehicles authorizing rentals offering service contracts

• Authorizing cost assistance for repairs

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CUSTOMER SERVICE REPRESENTATIVE, Sandy, UT

General Dynamics, October 2013-October 2015

• Enrolled

• Consumers with Health Care

• Accomplishments

• Making Consumers Satisfy with their Health Coverage

• Skills Used

• Customer Service Skills

• Customer Relation

• Typing

• Computer Skills

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BROADBAND TECHNICIAN, Salt Lake City, UT

Centurylink, July 2012-November 2013

• Setting up internet for customers, answering questions

• Updating information,

• Skills Used

• Typing, Customer service, Customer Relation, Problem Solving

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APPOINTMENT SETTER, Murray, UT

Security National, March 2011-October 2013

• Setting Appointments for Agents for funeral

• Property

• Accomplishments

• Ensuring consumers about feeling at ease

• When it came to burying their loved ones.

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HOSPITAL CORPSMAN, Salt Lake City, UT

Security National, February 1975-May 1978

• Medical Terminology

• Insurance Verification

• Patient Care

• Medical Scheduling

• Dialysis Experience

• EMR Systems

• Vital Signs

• Laboratory Experience

• Military Service

• Branch: U.S Navel Service

• Service Country

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EDUCATION

DIPLOMA IN GENERAL, Salt Lake County, UT

Salt Lake Community High, January 1983

SKILLS

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Computer Skills Customer Relation Typing Listening Being passionate Following procedure Customer Service Representative Clear Choice Communication - Las Vegas, NV March 2010 to March 2013 Responsibilities Upgrading Phone Service Lowering Utility Bills Skills Customer Service Call Center CSR Customer Care Case Management Hospital Experience Phone Etiquette Quality Assurance HIPAA Microsoft Office Medical Records Certifications and Licenses CPR Certification Assessments Call Center Customer Service — Familiar November 2019 Applying customer service skills in a call center setting. Full results: Familiar June 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Logic & Critical Thinking — Familiar

May 2019

Using logic to solve problems.

REFERENCES

References available upon request

ADDITIONAL INFORMATION

Willing to relocate: Anywhere, Authorized to work in the US for any employer

Contact this candidate