Customer Service Data Entry
Resume:
KENNETH L. PERDUE
Riverside, Illinois. 60546
(Cell) 312-***-****
Email: ***********@*****.***
QUALIFICATIONS
Customer Service Rep & Problem Solving, Expediting
Shipping: UPS, DHL, USPS, FEDEX PSII, Supervisor (Asst. Lead)
MS Office (Excel/Word/Outlook/Tools)
Office Assistant (file management)
Data Entry 50+ wpm Copy Machine Operator – (Multifunction)
Front Counter Clerk (Greeting Clients) Answering Phones
QA & QC
Operator Mailing System (Pitney Bowes)
U.S. Postal Service, USPS)
EDUCATION: NEC (National Education Center), Santa Clara. CA.
Business Operations, Basic Business Functions, (Office Environment Practices)
Office Equipment/ Peripheral Procedures, Filing: Alpha / Numeric. Typing, Business Forms.
CLC (Computer Learning Center), San Jose, CA.
Computer Operations, Introduction Computer and Peripheral Functions, Computer Operation & System File Management, Software / Hardware Diagnostics, Dbase III, IV.
(San Jose City College), San Jose, CA.
Introduction to Computer Information Systems CIS041
The development and understanding of what constitutes a computer information System, Hardware, software, data computer numbering systems, information technology procedures.
PC Hardware and Diagnostics CIS-062A, 062B, 062C
(Volunteer) A SAFEHAVEN: Homeless Shelter, Chicago, IL.
Computer Room Assistant/Monitor, Assists clients with Resume writing, File Management, Peripheral Maintenance & Diagnostics. Email Accounts, Internet Navigation & Security Features.
EXPERIENCE:
07/24 - Present REAL SOFT TEMP AGENCY – Conduent/CNA Inc, Chicago, IL.
Consultant / Print Service Operator
Print services claim check Print Operator, claim check processor, maintain operation of multiple print machines to optimize print performance, daily claim check printing while checking for accuracy and print quality. Answering phone calls, emails, attending MS teams meetings related to print job files and information regarding any changes or updates to system and/or employee functions.
4/24 – 07/2024 DEPARTMENT OF VETERANS AFFAIRS - VA Hospital Hines, Illinois.
Housekeeping/Linen Services
Oversee delivery of clean linens and removal of soiled linens throughout a 483-bed VA medical center, Perform timely and efficient delivery of clean linens to inpatient and residential units.
Safely remove soiled linens, adhering to hospital standard for infection control and appropriate handling of biohazardous materials. Demonstrate effective interpersonal communication skills when coordinating work with clinical and non-clinical staff to prevent disruption to patients, visitors, and staff. Demonstrate high accountability and integrity when working independently and under pressure of deadlines.
11/22 -11/23 FedEx Office & Printing Services - Glendale, IL.
Print Production Operator
As an Associate I process and produce Digital Signs & Graphic Prints as well as completed orders as requested and/or directed. To operate Digital Signs & Graphic Printers, binding, and other auxiliary equipment, Perform all phases of equipment set-up, operation, and routine maintenance. Maintain equipment and supplies, to include cleaning and repairing, provide customer service, including problem solving, to satisfy those needs with a minimum amount of supervision.
09/16 – 09/22 Chicago Transit Authority (CTA) – Chicago, IL.
Driver Bus Operator – Full time
My goal as Bus Operator is to have a full understanding of the duties and functions of a bus operator. To include communication, proper defensive driving, customer service, daily reports, maps, rules and safety, while also being able to know the fare system and knowing the technics of defensive driving. Read a run paddle and system maps, knowing how to complete a Bus operator daily report, communication, and customer service as it relates to my role as a bus operator.
01/15 -05/16 First Student – Maywood, IL.
Driver School Bus Operator – (CDL)
Elementary and Pre-school, Charter Events, Servicing Public agencies, and private businesses.
Responsible for daily operator safety checks to ensure peak performance as student transport provider. Bus Operator (CPS) Chicago Public Schools.
06/14-09/15 Chicago Lighthouse for the Blind - Chicago, IL
Illinois Toll Highway Authority- Customer Service Representative
Manage and assist patrons with I-Pass accounts. Billing, payment issues on violations and
Schedule Hearing dates for disputes. Opening and closing Accounts due to outstanding violations.
Providing exceptional customer service when dealing with complex settlement violation issues.
Greeting customers, addressing needs with accurate and informative information while following
Guidelines and policies of the Illinois Toll Highway Authority.
01/13 – 06/14 SHIPPERS WAREHOUSE - Itasca, Illinois.
Order Picker/Forklift Operator: - Temp Assignment / ProLogistix Temp Agency.
Receive shipment via container load, unload, cross-dock, unpack, sort, configure, palletize and put away. Pull pallet orders and stage in designated storage areas. Document all locations of stored materials. Operator forklift/stand-up and sit-down, walkie rider, cherry picker. Maintain an elevated level of accuracy and accountability in daily work to insure proper inventory control.
11/13 –01/13 DEPARTMENT OF VETERANS AFFAIRS - VA Hospital Hines, Illinois
IRM – Information Resource Management – CWT Program
Client Care Services: Customer Service Support Team Member
Provide Maintenance and Computer Diagnostics to hospital facilities and clients according to specific needs. Configuring software and components to correct functional issues. Interacting with clients to address their current Printer, Card Reader, PC, Monitor, or setup issues. Maintain a prominent level of accountability by keeping accurate documentation of repairs and completed assignments.
Software Applications
:
MS Word, Office, Excel, Outlook, Online World-ship, FedEx, USPS, UPS, Power-Ship II, Pitney Bowes, and a variety of software applications. Entered all received Purchase Orders to Maintain Inventory Control. Mailing: Processed daily, Outgoing Domestic & International Postal Mail with Pitney Bowes (ASCENT) multiple Mailing & Shipping System complete with Meter Mailing Machine.
Military Service ARMY (2), three-year terms (Active Duty) total of 6 years.
Separation Status: Honorable
Thank you for taking the time to Review my Resume. Please do not hesitate to Contact me if you have any Questions.
Contact this candidate