Scrum Master Business Analyst

AJITH PILLAI

*******.**@*****.*** 470-***-****

https://www.linkedin.com/in/ajith-pillai-aji/

SAFe Certified Practitioner Agile Manager

Professional Summary

Results-driven Business Analyst Project/Program/Product Manager with over 10 years of experience in managing complex Agile IT projects, leading cross-functional teams, and driving Agile transformations. Proven track record in analyzing business requirements, developing actionable insights, and delivering data-driven solutions. Expertise in working with stakeholders, improving business processes, and enhancing operational efficiency. Adept at optimizing team performance, customizing project as per client requirement, monitoring and improving delivery quality. Core Competencies

• Program, Project & Product Management

• Strategic Planning & Execution

• Stakeholder & Risk Management

• Agile & SAFe Frameworks

• User Story Writing & Backlog Management

• Financial Modeling & Forecasting

• Requirements Gathering & Analysis

• Data Analysis & Reporting

• Process Mapping & Flowcharts

Tools: SQL, Power BI, JIRA, Confluence, Mural, SharePoint, Trello, Azure DevOps, Smartsheet

JIRA Apps: Rich Filters, ScriptRunner Enhancements, Components, Automation Certifications

• SAFe Practitioner Certification – 2024

• Scrum Master Certification – 2013 (India), 2024 (USA)

• Scaled Scrum Expert Certification – 2024

• Scrum Product Owner Certification – 2024

• Oracle DBA, Forms & Reports (10G) – 2010

Professional Experience

Program Manager / Agile Sr. Scrum Master

Sherwin Williams 2024 – Present

• Worked on client facing SaaS web applications leading global teams from US, India and Europe (Germany) and Canada.

• Lead teams towards planning, execution, risk-mitigation, regular deployments and releases of projects.

• Lead enterprise-wide Agile transformations, improving velocity by over 20%.

• Manage and coach multiple development and support teams, ensuring program alignment with business objectives.

• Facilitate PI planning and strategic execution for large-scale initiatives. Have experience of conducting four PIs in last one year.

• Own program risk management and mitigation, resolving complex cross-team dependencies.

• Oversee JIRA dashboards, leveraging advanced analytics and automation for leadership reporting.

• Member of Jira Advisory Board (JAB) for Sherwin Project.

• Manage around 60 resources of varying skillsets.

• Educate/Train Scrum Masters in various Jira tools.

• Participate in weekly deployments and Quarterly releases.

• Creation of Epics and feature planning for PIs on Jira Program board as well as Mural.

• Conduct ‘Inspect and Adapt’ sessions after each iteration. Assess iteration goals with output.

• Assimilate performance data of various teams and hold discussions with leadership for planning and coordination.

• Create dynamic dashboard based on various stakeholder requirements.

• Navigate shared-resources in various projects for optimal utilization of skillsets. Business Analyst – Tax System

Jackson Hewitt 2022-23

• Collaborate with cross-functional teams to understand business needs and translate them into technical solutions.

• Perform detailed system analysis and data analysis to identify and resolve technical issues.

• Assist in the development, deployment, and support of updated taxation software in franchises.

• Conduct UATs and quality assurance procedures to ensure error free and federal compliance software.

• Manage and maintain database systems, ensuring optimal performance and data integrity with utmost customer data security.

• Monitor system performance and recommend improvements for process optimization based on analytics.

• Support IT infrastructure projects by providing technical guidance and troubleshooting.

• Write technical user stories for production and deployment. Project Manager Product Owner - Payroll System Development Government Central Accounts 2016 – 2019

• Lead the development of Payroll and recovery system, overseeing the full product lifecycle from concept to launch and ongoing iterations, resulting in user traffic of over 205,000 personnel. Automation of accounts receivable/payable, receipt generation, payment capture for recoveries and penalties.

• Spearheaded campaigns to identify key pain points and opportunities, shaping the product roadmap and feature set for the project. Conducted client interviews and site visit at more than 40 locations for user testing.

• Agile transformation, enhancing on-time delivery and team efficiency.

• Managed stakeholder relationships, aligning government agencies and internal teams.

• Implemented risk management strategies, ensuring uninterrupted project execution.

Product Owner Agile Coach - Web Data-Capture Portal Ministry of Defense Govt of India 2015 – 2016

• Managed agile teams situated at remote locations to create and implement a Web Data-Capture Portal (on PHP/DotNet) to capture personnel-occurrences into a central repository, handling over 3,000 user stories.

• Used SQL and Excel to analyze large datasets, identifying trends and insights that helped shape product enhancements and strategic decisions.

• Introduced Agile scrum process for work monitoring

• Conducted Agile ceremonies and coached teams on defining acceptance criteria.

• Concept of delivery of MVPs in iterations (Quarterly) was implemented. System Analyst - Remote e-Voting System

Election Commission of India 2013 – 2015

• Designed and delivered a secure, scalable e-voting system, ensuring on-time deployment.

• Facilitated Agile training for government teams, boosting productivity by 50%. Education

• MBA – International Finance, Annamalai University

• MPhil – Management Techniques, University of Pune

• MCom – Business Finance, University of Pune

• BCom – Accountancy, Agra University

Military Service

Indian Air Force Veteran – Retired as Wing Commander

• Managed teams of up to 500 personnel in operations, HR, and training.

• Led large-scale procurement, supply chain, and financial management initiatives.

• Designed and executed recruitment programs, improving workforce readiness. Key Achievements

• Successfully led multiple Agile transformations across various fields of competence.

• Improved program efficiency by 30%-50% through workflow automation.

• Spearheaded enterprise-wide process optimization, reducing cycle times.

• Directed the development and deployment of mission-critical systems for government and defense.

• Conducted corporate coaching on Agile methodologies, enhancing team self- organization.

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