Project Manager Scrum Master

FULSHEAR, TX, FULSHEAR, UNITED STATES, ***** • ***********@*****.*** • +1-346-***-****

OSA ALFRED

Project Manager/Scrum Master

LinkedIn: www.linkedin.com/in/osa-alfred

PROFESSIONAL SUMMARY

Results-driven Project Manager and Scrum Master with over 9 years of experience in healthcare, fintech, and enterprise IT, specializing in Agile methodologies, project management, and cloud migrations. Proven track record of leading cross-functional teams to deliver complex projects, enhance operational efficiency, and drive digital transformation. Skilled in utilizing tools such as JIRA, ServiceNow, and Confluence to manage project lifecycles, streamline workflows, and improve productivity. Adept at stakeholder management, risk mitigation, and ensuring alignment with business objectives. Committed to fostering a collaborative team culture and delivering high-impact results.

EMPLOYMENT HISTORY

PROJECT MANAGER/ SCRUM MASTEROct 2023 - Present

HCA HealthcareNashville, TN

·Remediated Issues using vulnerabilities response by ensuring proper security and matching controls are implemented

Enterprise Firewall Migration Project: Led the migration of the organization’s firewall infrastructure to a new platform, ensuring minimal disruption and enhanced security features to mitigate internal and external threat. Tasks included planning and execution of the migration, testing, documentation, and coordination with various teams to ensure seamless integration and improved network security.

Led Cross-functional teams in the Successful delivery of data transformation initiatives using Databricks, enabling faster insights and improved data pipeline performance across enterprise platforms.

Managed end-to-end project execution for Databricks implementation aligning stakeholders on data strategy, ensuring timely delivery and supporting scalable analytics and ML readiness.

MDM - Mobile Device Management Project: Managed the deployment and configuration of a mobile device management solution to enhance security and streamline the administration of corporate mobile devices. Responsibilities included policy development, device enrollment, user training, and ongoing support, resulting in improved compliance and reduced security risks.

Laptop for Developers Project: Oversaw the procurement, configuration, and deployment of laptops tailored for developers, focusing on performance and security. This project involved selecting hardware, pre-installing necessary development tools, and implementing security measures, ultimately boosting developer productivity and satisfaction.

Enterprise Desktop as a Service Project: Implemented a Desktop as a Service (DaaS) solution to provide scalable, secure, and cost-effective virtual desktops for employees. Responsibilities included vendor selection, infrastructure setup, migration planning, user onboarding, and support, leading to increased flexibility and reduced IT management overhead.

Secret Server Migration Project: Managed the migration of critical credentials and secrets to a new, secure secret server platform. Duties included project planning, data migration, user training, and ensuring the new system met compliance standards. The project resulted in enhanced security, improved access controls, and better audit capabilities.

Data migration from on prem to cloud (AWS) and ensuring proper ETL process is adhered

•Developed and executed a comprehensive project plan using ServiceNow and JIRA, ensuring alignment with strategic objectives and stakeholder expectations.

•Creating presentations and reports for Stakeholders, C Suite executive leadership on project updates utilizing tools like dashboards, reports, PowerPoint, bulletins templates etc.

•Utilizing ITSM tools (like ServiceNow, BMC Remedy, etc.) that support ITIL processes, ensuring that they are configured and utilized according to best practices for production related issues and mitigation

•ServiceNow tool used for tracking project progress, budget and generating reports. Also used for creating custom workflows for security team and infrastructural network and security teams.

•Implemented proper change management process using ServiceNow and creation of dashboards to obtain project insights and KPIs

•Resource and capacity planning for developers and QA team to efficiently manage budget and project

•Directed cross-functional teams, coordinating efforts among IT, finance, Compliance and Reinsurance departments to ensure seamless integration and functionality of the new system.

•Conducted risk assessments and implemented mitigation strategies, reducing potential system downtime and operational disruptions.

•Collaborated closely with vendors, managing relationships and negotiations to ensure cost-effective solutions and high-quality deliverables.

•Successfully managed the project through two major releases, each enhancing system capabilities and operational efficiency.

•Ensured project milestones were met on time and within budget, resulting in a successful system upgrade that enhanced operational efficiency and reliability.

•Engaged with senior leadership and key stakeholders, providing regular updates on project progress, risks, and outcomes to ensure transparency and support.

•Facilitated user training and change management initiatives to ensure smooth transition and high adoption rates of the new system.

•Delivered a robust, modernized reinsurance operations system, significantly reducing the risks associated with system obsolescence and enhancing the organization’s operational resilience.

PROJECT MANAGERJan 2022 - Sep 2023

First Citizens BankNorth Carolina

·Project Manager leading multiple projects

·1.Credit Card and Debit Card Alerts, fraud notification, mobile Application build

·Experience with Payroll, treasury systems such as wire processing, ACH payments, deposit operating system

·2. Worked on implementation of Oracle HCM payroll to configure medical/dental/ vision/ disability plan, health care plans, rates etc

·Identified and tracked program and project budget (including internal labor and external spend) compared to actual expenses.

·Provided reporting and made presentations to senior executives, sponsors, business owners and project team members including information on goals, schedules, remaining work, issues, risks and costs.

·Coordinated and facilitated all aspects of business owner relations.

·Ensured scope alignment, resource planning, budget planning and tracking, and schedule alignment, vendor.

·management

·Developed internal Risk and Issue Tracking Tool allowing expedited electronic process rather than manual.

·Influence team through the implementation of agile processes, practices, principles, and values.

·Improve collaboration and self-organization of the team and company through the implementation of Agile processes.

·Represent teams at program level events and clearly communicate team’s accomplishments, impediments and

·dependencies.

·Coach teams to leverage DevOps tool stack to build, inspect, deploy, test, and promote new or updated features.

·Ensure teams understand how successful DevOps requires continuous exploration, continuous integration, continuous deployment, and the ability to release to end users on demand.

·Align and integrate department goals with other departments by fostering partnerships that drives individual and business growth.

·Created a SharePoint site to provide centralized channel to communicate our Mission & Values, monthly newsletter

PROJECT MANAGER/ SCRUM MASTERJan 2019 - Dec 2021

Electronic Merchant SystemsCleveland, OH

Led a high-impact project with large budget, aimed at upgrading the current reinsurance operations system to mitigate risks associated with system obsolescence.

•Data migration from on prem to cloud (AWS) and ensuring proper ETL process is adhered

•Ensuring proper data cleansing process is followed prior to migration

•Developed and executed a comprehensive project plan using ServiceNow and JIRA, ensuring alignment with strategic objectives and stakeholder expectations.

•Directed cross-functional teams, coordinating efforts among IT, finance, and reinsurance departments to ensure seamless integration and functionality of the new system.

•Conducted risk assessments and implemented mitigation strategies, reducing potential system downtime and operational disruptions.

•Collaborated closely with vendors, managing relationships and negotiations to ensure cost-effective solutions and high-quality deliverables.

•Successfully managed the project through two major releases, each enhancing system capabilities and operational efficiency.

•Ensured project milestones were met on time and within budget, resulting in a successful system upgrade that enhanced operational efficiency and reliability.

•Engaged with senior leadership and key stakeholders, providing regular updates on project progress, risks, and outcomes to ensure transparency and support.

•Facilitated user training and change management initiatives to ensure smooth transition and high adoption rates of the new system.

•Utilized ServiceNow and JIRA to track progress, manage resources, and report on key performance indicators (KPIs).

•Delivered a robust, modernized reinsurance operations system, significantly reducing the risks associated with system obsolescence and enhancing the organization’s operational resilience.

PROJECT MANAGER / SCRUM MASTERJul 2016 - Dec 2018

MoenDeerfield, IL

·Managed the Governance, Risk and Compliance (GRC Module) in ServiceNow.

·Interfaced with stakeholders from Risk, Policy & Compliance, Issues & Deviation, Third Party Oversight (vendor & procurement) and Internal Audit teams

·Managed several projects from Compliance Issues Migration to SN, Vendor Portal i=build and implementation, Creation of catalogs for several teams, Migration of Enterprise Data Inventory to SN etc.

·Worked in migration of commercial instance teams to FEDRAMP instance

·Creating workflows using Lucid chart, Writing stories, Acceptance criteria for developers.

·Gathering requirements and use cases from stakeholders, presenting to stakeholders, handling release deployment and change.

·Manage the project timelines, follow up on key action items, manage the velocity, health and identifies dependencies between teams helping to communicate and resolve those dependencies.

·Information security technology management and detailed knowledge of regulatory or compliance standards.

·Provided reporting and made presentations to senior executives, sponsors, business owners and project team members including information on goals, schedules, remaining work, issues, risks and costs.

·Ensured scope alignment, resource planning, budget planning and tracking (cost benefit analysis, OPEX, capex) and schedule alignment, vendor management.

·Developed internal Risk and Issue Tracking Tool allowing expedited electronic process rather than manual.

·Involved in data mapping and data migration for master and transactional data like customer data, vendor data

·Configured attachment APIs for Audit team for evidence request process

·Ability to extract data/tables/variables/fields

JCPenney- Project Coordinator/ Project Manager Dec 2014- Jun 2016

Managed a range of projects from implementation through completion with Atlassian suite (Jira & Confluence)

Played a central role in the smooth and successful execution of projects and initiatives

Involved in data mapping and data migration for master data and transactional data like customer data, vendor data, all order types (Pos, SOs, etc.). Finance and accounting data (AP, AR, SOD)

Identified the different field attributes in the extract, transform & load process (ETL)

Provided training of project management implementation of a vendors risk based application within the clients risk management system.

Documented requirements for data mapping and data migration into the upgraded version of the ERP systems i.e. SAP, MS Dynamics, Oracle & Tableau

Implemented backorder processing and order fulfillment for stock transfers, purchase and sales orders with ERP and WM systems

Developed a data catalog and data dictionary for the customer and master data to support data definitions and hierarchy

Created project execution plans, schedules, and budget with Office 365, Excel, MS project

Directed and coordinated the OTC and P2P activities for master data management, deployment & release.

EDUCATION

BACHELOR OF SCIENCE: BUSINESS ADMINISTRATION AND MANAGEMENTSep 1996 - Jul 2001

University of Benin

COURSES

PROFESSIONAL SCRUM MASTER (PSM)

Professional Certification

PROJECT MANAGEMENT PROFESSIONAL (PMP)

Professional Certification

AWS CERTIFIED SOLUTIONS ARCHITECT

Professional Certification

SAFE SCRUM MASTER 6.0

Professional Certification

GOOGLE CLOUD DIGITAL LEADER

Professional Certification

SKILLS

ServiceNow, Planview, Clarity, MS Projects, Jira, Confluence, Smartsheet, Databricks, SharePoint, ERP software, CRM software, Trello, Lucid chart, Visio, Slack/Webex apps, Stakeholder Mgmt., Vendor Mgmt., Resource Mgmt., Budget Mgmt., Risk & Issues Mgmt., Business Analysis, End User Training & Change Mgmt., Windows server, Linux, Chrome, Mac OS, Scrum, Kanban, SAFE, TFS, TDD, Rational, Redmine, AWS, GCP, Azure, Agile, PowerBI, Tableau, SDLC, Stakeholder Management.

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