Administrative Assistant Data Entry
Resume:
SUMMARY
Eager individual early in my career in HR, looking for exposure to the foundational
operations which are at the base of an HR department. Highly motivated individual with desire to take on new challenges and to enhance our employee’s experience. I am creative, have excellent communication skills and am good problem solver. EXPERIENCE
CPSI – Special Project Team for EOS
Mobile, AL • 12/2022 - Current
• Provide support for internal departments on payment-related matters.
• Develope strong professional rapport with both internal and external clients.
• Process and send invoices, adjustments and credit memos to customers.
• Worked with team members and leadership to identify and develop process improvements.
• Cross traine inbound, outbound calls, chat and email communication platforms.
• Collected, posted and managed patient account payments.
• Experience and working knowledge: with EHR(Thrive), Meditech, Meditech Expanse, EPIC, Share, Coosa, eCW, Microsoft Office Suites, Excel, Five 9 and cloud based phone system.
• Collaborate with other departments to ensure accurate processing of payments.
• Verifie payments, processed refunds, and reconciled accounts.
• Tracke payments made by customers through different channels and updated internal databases accordingly.
• Identify areas of improvement within existing payment systems and recommend solutions.
• Investigate and resolve issues to maintain billing accuracy. St. Joseph's Children's Hospital - Medical Billing & Coding/ Administrative Assistant for HR
Marshfield, WI • 01/2010 - 12/2022
CONTACT
*****************@*****.***
Wisconsin Dells, WI 53965
SKILLS
• 5 years of medical
billing/coding, processing
and posting patient
payments, insurance claims,
insurance payments
experience.
• 2 years of experience as
Admin Assistant in HR for
new hires, ongoing
education for current
employees and leaders
within the organization.
• HIPAA Compliance
• Coding and Invoicing
Proficiency
• Research and Due Diligence
for insurance claim denials
and other coding errors.
• Internal and External
Customer Engagement
• Point of contact for HR related inquiries from employees and leaders within the organization. Jennifer Browne
• Instructed students on the basics of insurance claims processing, coding systems, coding practices, healthcare reimbursement policies, and patient privacy regulations.
• Provide support, tracking and other HR operational tasks while driving process improvements.
• Ensure data integrity, and building documentation and resources to support knowledge sharing and collaboration.
• Review and conduct data entry procedures (direct data entry or file uploads) to facilitate input of employment information into the Human Capital Management system (HCM).
• Coordinate interview scheduling between candidates and hiring managers.
• Partner to validate accuracy of employee data and employment transactions prior to loading into HR systems.
• Support employee onboarding activities to include initiation and monitoring of background screenings, creation of hire records in HCM, and processing of E- Verify authorizations.
• Act as HR operational process SME providing guidance and training to HR colleagues and organizational leadership to drive efficiency and knowledge sharing.
• Monitor and address general inquiries and information requests from external vendors, active and former employees, and cross functional departments received through Outlook accounts and ServiceNow.
• Assess and escalate complex inquiries and informational requests requiring subject matter expertise found in other HR areas or other departments.
• Proactively and continuously assess existing HR procedures across the HR function, along with assigned tasks, to recognize opportunities to improve efficiency and implement automation.
• Assist in the identifying and development and maintenance of HR operational process documentation, knowledge sharing resources and education efforts.
• Participate as an individual who is an expert in cross team projects to evaluate and transform existing HR practices and/or brainstorm and launch new procedures.
• Monitored regulatory updates from Medicare and Medicaid programs as well as private insurers.
• Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
• Participated in meetings with physicians and other healthcare providers regarding coding compliance standards.
• Maintained detailed records of all billing activities including denials, adjustments, and payments received.
• Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
• Resolved discrepancies between insurance companies and patients regarding payment of bills.
• Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
• Maintained timely and accurate charge submission through electronic charge capture, including billing, and account receivables (BAR) system and clearing house.
EDUCATION / TRAINING
High School Diploma
Northcentral Technical College
Wausau, WI • 02/1995
College:
Medical Terminology/ A & P
Medical Coding
Madison Area Technical
College
Reedsburg, WI
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