Store Manager Customer Service
Resume:
John W. Adams Jr.
**********@*****.***
Responsible team-player with attention to detail who analyzes issues and effectively takes action to resolve. Looking to obtain a position that will provide the ability to apply my work experience to a growing company.
United States Postal Service- Mail Carrier
September 2013-Present
Efficiently planned out mail routes and prepared mail bags by organizing letters based on where along the route they were going
Systematically loaded packages onto mail trucks and secured fragile packages to protect their contents
Identified which packages needed a signature to confirm delivery and posted notices if the recipient was not home instructing them on how to receive their package
Helped to sort and prepare the mail for delivery
Delivered mail to mailboxes, receptacles and other designated areas
Retrieved outgoing mail from businesses and residences
Collected money for COD’s (Cash on Delivery) as well as mail marked “postage due”
Obtained signatures from customers for all mail that is registered, insured or certified
Lifted, carried and delivered heavy bags of mail as well as packages of all sizes and leaving notices for packages that were undeliverable
Maintained cleanliness and basic maintenance of delivery vehicle
Knowledge of local street geography
Communicates with dispatcher and modifies route according to instructions when needed
Well versed in industry best practices, postal delivery guidelines and protocols
Ability to walk, stand and work in all types of weather
FAMILY DOLLAR- Store Manager
December 2012 – March 2013
Manage every aspect of store operations for a store with revenue of $3 million, including security and in-store loss prevention
Implement strategic business plan, marketing strategy, and staff training
Supervise a team of 21 employees (17 associates and 4 managers) in areas of customer service, pricing, stocking, inventory, interviewing, store security, and every other aspect of store operation
Monitor sales and analyzed business results to develop opportunities to improve store performance
PETCO, INC.- General Store Manager
August 2010 – December 2012
Managed every aspect of store operations for a store with average revenue of $2 million
Hired, trained and supervised a staff of 18 employees (15 sales associates and 3 managers)
Completed and submitted timely account, inventory management, and payroll reports
Ensured proper compliance with all company policies and standards
Followed company procedures to ensure the safety of staff and animals
SPORTS AUTHORITY- Loss Prevention Manager
November 2007 – July 2010
Investigated all criminal activity on store premises
Conducted internal and external interviews in furtherance of criminal investigations
Collaborated with police officers and attorneys to ensure prosecution of criminal offenses
Improved overall shrink performance within the store and region by creating new store policies
Worked closely with store management to increase safety and security awareness
Conducted monthly and weekly safety and security audits
Ensured proper operation of security camera surveillance system
Additional Skills
Interpersonal communication, Strength/ stamina, Ability to work alone, Ethics, Reliable, Outstanding customer service skills, Strong organizational skills and attention to detail, Ability to work under various weather conditions, Proficient in managing and allocating security resources, Skilled in utilizing building security, lock systems and procedures, Extensive knowledge of advanced security operations, equipment, tactics, communications, lawful search and seizure, rules of engagement and reasonable use of deadly force, Proven ability to reduce internal and external loss and ensure public safety
Education
Osbourne High School, 1989…Diploma
Rutgers College, 1989-1991
University of DC, 1993-1994
References Upon Request
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