Receptionist/Office Assistant
Resume:
Flora sicotte ***************@*****.***
Boston, MA 02110
Work Experience
Receptionist/Cashier/Customer Service
Herb Chambers Porsche
February 2025 - February 2025 • Boston, MA
• Answer incoming calls and take messages
• Count cash box
• Process sales payments, log payments
• File Repair orders
• Restock the customer lounge
• Maintain front desk area
• Log the gas card and the license plates
Front Desk Coordinator
The Elmhurst Healthcare
March 2024 - November 2024 • Melrose
• Greet incoming residents and their families
• Answering Multi-Line Phone System
• Customer Service
• Filling, faxing
• Schedule doctor's appointments & transportation
• Direct interaction with residents having them sign admission consent forms
• Prepare binders with documentation for new residents coming in and assist in various projects
• Restock items per nurse's request i.e. gowns, masks, copy paper
• Updated communications in the computer system for staff i.e. software is Point click care
• Direct interaction with doctor's office request for after visit paperwork for staff
• Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members
• Maintain a professional and welcoming reception area, ensuring a positive first impression for all guests
• Maintain confidentiality of sensitive information while overseeing resident records or confidential documents
• Maintain cleanliness in common areas such as lobby/reception area throughout the day
• Create and maintain an organized filing system for easy retrieval of important documents Customer Service Rep.
Chelsea Clock/Temp
August 2023 - October 2023 • Chelsea
Assisted the director of sales & customer'service Interacted and provided customer'support for the repair department i. e., received clocks dropped off for repair estimates were sent to customer's for approval, then I would follow-up with customer for payment. Monitored all incoming email messages from customer's assessed their needs, concerns Providing solutions and customer'service to their satisfaction Answered all incoming calls directing them to the appropriate or department and all outbound calls assisting customer's if they were following up on an order. Received customer orders (via phone, website) after confirming customer information it was all stored into Microsoft Dynamics GP customer database to process fulfilled orders quicker and if the orders entailed engraving codes they were entered and the pricing would already be calculated. Maintained a high level of professionalism and empathy while addressing customer concerns Followed up with customer's after issue resolution to ensure satisfaction and gather feedback for process improvement
Rental Coordinator
Atlantic Asphalt & Equipment Co.
January 2022 - August 2023 • Revere
When a rental order comes from an outside sales staff follow up for a PO, if there are Special rates for this customer, once that is provided process, the rental through computer and send the rental acknowledgement to salesperson for approval then scheduled Schedule delivery of equipment. Assisted and provided customer'service to rental customer's, answered all incoming calls Responded to customer rental inquiries about equipment i.e., phone, emails Asked the customer to provide the proper documentation i.e., Hoisting License, and Prepared the rental agreement then process the agreement, enter the rental into system Prepare it for the billing process Maintained and tracked all files, staying up to date on all active rentals if there are any changes. Followed up with shop techs to find out the status if they have completed customer equipment Repair, once they hand in the repair, billed, and sent off to accounting, otherwise Processed the repair payment if customer is COD by running the CC on file Closed out the day by Generating End of The Day reports entails the daily orders/sales Reports of the salespeople & branches once generated send out email to CFO and salespeople Tracked daily emails received with what transfers/orders that needed to be deleted
Administrative Asst/Collection Specialist
Atlantic Asphalt & Equipment Co.
October 2018 - January 2022 • Revere
Maintained files, filling billed invoices, answered the phone. Interacted with customer's via email when they requested copies Of invoices or updated copies of statements. Printed copies of the finalized invoices and prepared for mailing and filing Mailed and emailed monthly customer'statements Processed credit card payments for COD customer's Worked off a collections list and interacted with customer's via email and phone regarding overdue A/ R invoices requested update on payment status. Processed incoming credit applications from potential and existing customer's Organized filing systems, created new files as needed Maintained the Customer Master List removing non-active accounts Tracked a daily email with transfers/orders that need to be deleted Education
Burdett College
September 1996 - June 1997 • Boston
Skills
Credit CardCash Handling Time Management fluent in Russian collection specialist Secretary Basic Clerical Knowledge office coordinator Multitasking Professional Customer Interactions Data Entry Telephone Etiquette Active Learning Train New Employees Sales Supplied Office Supplies administrative Active Listening Team Player Attention To Detail Customer Service Skills Interpersonal Skills
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