Customer Service Representative

Theresa S Chesterman

Ladysmith, B.C.

705-***-****/************@*****.***

Objective: Auto Insurance Trainee

Proficient in WP 9.0, MS Access, MS Word, Electronic Mail, Internet browser, Electronic scheduling resulting in consistently meeting office deadlines with 100% accuracy

Utilized PowerPoint, MS Access, and MS Excel to present for reports, meetings and for marketing purposes

Data processing 10,000-14,000 w.p.h with 100% accuracy

Typing 60-80 w.p.m. with 100% accuracy

Customer Service/ Supervisor Experience

CSR/ Team Leader/Supervisor/Trainer-Marketeers Cable/Univision/Transcom: 2000 - 2011

Inbound/outbound calls from customers regarding billing/upsell products

Typed all correspondence including documents for managers using MS Word

Communicated daily with different departments using Outlook Express daily

Fundraiser for charitable organizations

Scheduled for each Customer Service Representative (100-150) daily using MS Excel

Receptionist at University of Western Ontario (Registrar Office)

Sent reports to Rogers Cable head office daily using Outlook Express

Typed booklet for Christian organization from England, Canada

@home prayer partner with 100 Huntley Street

@home for the AOP ministry across the world

@home volunteer for Canadian Firewall Ministry

Employment History

Poll Clerk – Federal Government (Election)

Customer Service Representative – Transcom

Receptionist – Dr. Steve Mocrae – 2007 – 2008

Sales Associate – Fairweather June 2007 – September 2007

Interpreter – Court House – Federal government 2005-2012

Education

Invisalign (dental course)

Federal government (Cultural Interpretation Course)

Red Cross: First Aid/CPR

University of Western Ontario: Cultural Interpretation, Linguistic, and software programs

Fanshawe College: Secretarial course

George Brown College: Data Processing course

References upon request

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