Product Business Analyst
Resume:
NAMRATA PATEL
Technical Business Analyst
Phone +1-512-***-****
E-mail *****************@*****.***
https://www.linkedin.com/in/namrata-patel-b242b221b/ Technical Business Analyst with experience in articulating product requirements and developing data-driven product visions, strategy while focusing on product roadmap, product performance, and customer experience. Work History
2023-11-
Current
Technical Business Analyst
United Airlines, Washington DC
● Lead 2 scrum teams of 14 engineers, designers, and testers to develop a new portal to expose booking APIs for Cargo vendors that helped in reducing customer inquiries by 51%.
● Developed and maintained detailed user stories, use cases, and functional specifications to guide the design and development of new API endpoints and enchancements.
● Managed API documentation, ensuring that it was up-to-date, user friendly, and aligned with business requirements for internal and external teams.
● Led requirements gathering sessions with stakeholders to understand the data migration from various databases to a single database which helped in effective reports generating and maintaining product dashboards to monitor product health and track key success metrics.
● Performed quantitative analysis using Excel and SQL to identify trends and inform strategic decisions, resulting in a 15% improvement in operational efficiency.
● Defined data mapping requirements to ensure compatibility and integrity of data across different databases.
● Used SQL to extract and analyze data for detailed reporting and analytics, supporting business decision-making
● Collaborating with technical teams to design and implement data migration strategies, including data extraction, transformation and loading (ETL) processes..
● Coordinating user acceptance testing (UAT) and providing support during the migration process to ensure successful data transfer.
2023-04 -
2023-11 Business Systems Analyst
PNC, New York, NY
● Enhanced various customer account and notice documents which reduced customer complaints by 20%
● Orchestrated the migration of the legacy platform to the new MPC platform for generating automated account statements in English and Spanish by gathering requirements from stakeholders and breaking down epics and features into Jira user stories.
● Responsible for triaging production issues with cross-functional teams and creating tickets using an identity service tool.
● Prepared and analyzed AS IS and TO BE of the existing architectures and APIs as per new feature requirements and performed Gap analysis.
2021-10-
2023-04
● Tested API response time using Postman as part of performance testing and User acceptance testing (UAT) with non-technical stakeholders.
● Responsible for creating and updating data mapping documents as per technical requirements.
Technical Business Analyst
United Airlines, New York, NY
● Defined project scope, goals, and deliverables to ensure end-to-end product delivery including go-to-market (GOTM) strategy.
● Enhanced Cargo booking experience by providing tracking shipment capability that helped in reducing customer incidents by 21%
● Expertise in creating business requirement documents and functional specifications.
● Documented REST (JSON and XML) APIs using Postman and tested CRUD operations with HTTP requests and verified that response, error codes, and response time were within expectations.
● Facilitated Agile methodologies like Sprint planning, Sprint Demo, Sprint Daily standup, Sprint retrospective, and backlog grooming sessions which helped in reducing overall lead cycle time by 25%.
● Conducted UAT testing using swagger with Product Owners, Business Stakeholders, and vendors by creating UAT test cases and documenting client’s feedback. Skills
Product Development •API • Agile scrum • Azure devops • Jira •Rally • SharePoint • Confluence
•Roadmap Prioritization • Data driven decision making • Problem Solving • Technical Analysis • Postman • Swagger • SQL •CRM •Quantitative Analysis • Demo and Training • Business Analysis
• Power BI • Tableau • SAAS
Education
2009- 2014 Bachelor of Engineering : Electronics and Telecommunications Mumbai University - India
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