Operations Manager Finance

CARMILLA ARREDONDO, MBA

Benicia, California ****************@*****.*** 707-***-**** /in/carmilladenno Process Improvement Financial Planning & Analysis Cost Control Optimization Finance operations leader with 10+ years of experience across the healthcare, financial services & technology industries, spanning from nonprofits up to Fortune 500 companies. Well versed in financial controls, GAAP & SOX compliance, budgeting, & forecasting. Proven expertise in eliminating backlogs, addressing process inefficiencies, and creating cost-efficient financial operations. PROFESSIONAL EXPERIENCE

Kaiser Permanente Foundation Health Plan, Remote November 2020 to December 2024 Privately held, integrated healthcare network of hospitals, medical groups, & insurance plans Finance Operations Manager (Contract)

Autonomously identified, prioritized, and implemented high impact change across the National Security Services (NSS) division within Kaiser Permanente, which ensures patient safety & care across 107 hospitals in 8 states.

Brought on to resolve a backlog of security contractor invoices, including identifying fraudulent past payments.

Recruited, trained, and managed team of four Data Analysts dedicated to supporting the NSS validation initiative. o Built high-performing team that cleared substantial backlog & improved cash flow validation by 100%.

High Volume Operations: Oversaw the validation & processing of $34M monthly across 8 states.

Management Reporting: Produced weekly analysis reports to translate open invoice performance and trends.

Process Optimization: Created templates and full resource library for direct team, including policy and procedure documentation to ensure successful training and onboarding. o Key member in the Power BI implementation, executing all phases of compliance documentation, assessments, and continuous process improvement initiatives.

o Created training guides for security contractors to streamline the validation process within SharePoint, creating a more efficient approval process.

Data Analytics: Developed Power BI reports for Data Analyst to streamline validation of security invoices. o Updated Power BI for all accurate security invoice information alerted by Data Analyst and Power BI users. o Trained and coached Power BI new users to the reports to ensure security invoice review was completed accurately. Bank of the West, San Ramon, CA November 2018 to February 2020 Privately held full-service bank and financial service provider, previously a subsidiary of BNP Paribas Finance Process Consultant

Developed business process documentation for BNP Paribas Reporting, identifying and remedying gaps in the process.

Decreased the month end & budget process timeline by 88% through various automations within Hyperion Essbase. o Developed automated Excel spreadsheets and spearheaded other performance initiatives to improve internal controls processes.

Twitter (X), San Francisco, CA July 2017 to December 2017 Publicly traded social media platform

Finance Manager (Contract)

Developed annual budgets & forecasting for business partners across the Twitter IT, User Services, & SMS Program divisions. o Managed $15M operating expenses (OPEX) budget plus $25M capital expenditure (CAPEX) budget and corresponding profit & loss reporting.

Provided leadership with management reporting and recommendations based on analysis to ensure business alignment.

Contract engagement to cover a paternity leave of absence. Cisco Systems, San Jose, CA April 2015 to March 2016 Publicly traded information technology, cybersecurity, and network provider Finance Manager (Contract)

Improved the accuracy of monthly reporting from 40% to 100% including headcount, budget, accruals, & forecasting.

Oversaw the OPEX budget, headcount planning, and forecasting for $40M Information Market department, $16M Go Demand Center Marketing department, and $10M Go Demand Poland department. o Partnered with division heads to ensure milestones were met and budgets aligned with corporate strategy.

Conducted variance analysis & scenario modeling to communicate budget vs. actual reporting to department heads. o Generated cost benefit analyses to uncover various cost-cutting opportunities. Kaiser Permanente Foundation Health Plan February 2008 to February 2015 Privately held, integrated healthcare network of hospitals, medical groups, & insurance plans Finance Manager (February 2013 to February 2015), Berkeley, CA

Supervised team of five direct reports including work oversight, training, coaching, and professional development.

Drove business processes best practices to ensure GAAP and SOX compliance across all departments.

Supported the implementation of OneLink ERP, including user acceptance testing (UAT).

Oversaw HR for Kaiser Northern California Construction, including payroll for 600 plus trade employees and addressing union relations.

Cost Saving Initiatives: Created $250K in annual cost savings by implementing direct deposit for 600 union employees.

Controls Testing: Collaborated with internal auditors to facilitate financial controls through independent testing and effective coordination with process owners.

o Aided with SOX compliance quality control initiatives across the organization, driving a 50% improvement in SOX testing results compared to the previous year.

Senior Financial Analyst (November 2008 to February 2013), Oakland, CA

Developed the $24M annual medical device equipment divisional budget. o Provided upper management with accurate budget models and presented the budget vs. actual forecasts to all major stakeholders within Clinical Technology.

Created a $650K cost savings for the Clinical Technology Department through streamlining the engineering labor hours spent on medical equipment repairs; developed new policies for medical equipment repair expenses for optimal efficiency.

Supported monthly accounting close with accruals, amortization, and classification of expenses. Senior Financial Analyst (February 2008 to November 2008), Pleasanton, CA

Managed OPEX budget of $10.6M including conducting monthly budget vs. actual reporting of expenses.

Provided monthly qualitative analysis to resolve backlogged reconciliations; utilized Cognos & Business Objects.

Decreased incorrect expense allocations by 35% by partnering with department managers to identify key issues and create easy to follow documentation processes.

o Provided department managers with monthly financial reports increasing expense visibility by 50%. EDUCATION

John F. Kennedy University, Pleasant Hill, CA

Master of Business Administration, Strategic Management Golden Gate University, San Francisco, CA

Bachelor of Science, Corporate Finance

TECHNICAL SUMMARY

Oracle, Power BI, SharePoint, OneLink ERP, JD Edwards, ADP, Microsoft Excel, Cognos, Hyperion Essbase, Business Objects, Visio, Tableau, Google sheets, Smartsheet

Contact this candidate