Human Resources Director

DAWN SPENCER

773-***-**** *********.****@*****.***

PROFESSIONAL PROFILE

Solutions focused Human Resources professional with 25 years of expertise managing all facets of HR and Business Operations. Performance-driven leader with combined expertise in Human Resources management, healthcare, recruiting, project management and strategic operations. A results-driven team player who maintains corporate objectives without compromising values while driving strategic initiatives to realize bottom line results and enhance employee engagement in the pursuit of organizational objectives. In the development of innovative initiatives to streamline rocesses and ca italize on or anizational o ortunities. CORE SKILLS & SPECIALTIES

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Budgeting and Forecasting

Compensation Strategies

Employee Relations Management

Legal Compliance and Dispute Resolution

Organizational Development

Training and Development

• Benefits Administration

• Diversity, Cultural Competency & Inclusion

• Payroll Management

• Performance Management

• Staffing, Recruiting & Retention

• Union Relations

PROFESSIONAL EXPERIENCE

Chief Operations Officer

Strength in Management

Senior Director of Human Resources

Rush University Medical Center-Consultant

Director of Human Resources

American Physician Institute -Consultant

Senior Business Director of Human Resources

U.S. Government -Consultant

Director of Human Resources

U.S. Government -Consultant

HR Administrator/Project Manager

Northwestern Memorial Hospital

Director of Human Resources

University of Chicago

Executive Administrator

American Medical Association

STRATEGIC PLANNING

ADDITIONAL INFORMATION

12/18-

01/15 -12/18

12/13 -12/14

01/09 -12/13

10/07 -01/09

10/02-09/07

08/97 -10/02

01/90-06/97

• Experienced in developing short and long-term objectives, creating action plans encompassing the direction of the overall company.

• Ability to forecast and maintain departmental budgets utilizing detailed analysis and expense forecasting.

• Experienced in working directly with for-profit and non-profit, Senior Leadership, Board of Directors and Governing Officials in assuring strategic initiatives are reported timely.

• Collaborating with regional leadership to prioritize sectors, accounts and services.

• Establishing and constantly refining the process for client engagement to drive innovation, optimization and value to clients.

• Set and organize (in alignment with key stakeholders/departments) the regional planning calendar that guides off season revenue growth and cost reduction efforts for each account project for optimal delivery.

• Establish and refine the portfolio of services and the focus areas that are in scope for Partner Strategy.

• Planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees.

• Cultivating strong stakeholder relationships with executives and department heads that foster effective cross functional collaboration and alignment, mediating and resolving employee grievances while counseling employees and supervisors appropriately.

• Managing guidelines by preparing, updating, and recommending human resource policies and procedures. COMPENSATION/ BENEFITS MANAGEMENT

• Actively promote an understanding and appreciation of Total Rewards program, including the creation and deployment of an ongoing communication strategy, programs to educate leaders and managers, and use of portal technology.

• Provide expertise and adapt compensation and benefits design/ approach to align with market trends and business strategy.

• Manage all activity related to published compensation surveys throughout the year and audit survey output, market trends and competitive pay positions to ensure salary plans meet overall company goals and objectives.

• Prepare compensation and benefit program recommendations and reviews for presentation to executive team and Board Members.

• Lead annual compensation and bonus distribution planning process to ensure successful delivery, competitiveness and alignment with the compensation philosophy to drive a high performance culture.

• Ensure compensation and benefits plans comply with legal and other regulations and manage processes and controls to ensure compliance with regulatory agencies and internal controls.

• Establish and manage compensation and benefit's related budget and provide audit support as necessary.

• Proactively manage relevant vendors, auditors, and consultants and negotiate contracts for compensation and benefits products and services.

• Ensure ongoing analysis and evaluation of services, coverage, and options available through insurance and investment companies to ensure programs best meet the needs of the organization.

• Lead compensation and benefits team in accordance with company values to promote a positive, high-performing, fun, innovative and growth-oriented environment that consistently delivered results.

• Stay current on market trends in compensation and benefits through publications, webinars, seminars, and networking with providers, consultants and peers.

COMPLIANCE/ RISK MANAGEMENT

• Developed HR department in compliance focusing on greater accountability, transparency that resulted in consistency, efficiency; promoting high standards and an ethical environment.

• Managed in-house immigration activities related to the preparation, filing and drafting of various non-immigrant and immigrant petitions and applications including J, H-1B, E-3, L-1A, L-1B, 0-1, 1-140 (EBl/2/3), 1-485, motions to reopen, RFE responses, PERM.

• Strong skills in conducting internal investigations and producing detailed reports within specific time frames reducing the risk of loss and/ or litigation.

• Focused on decreasing on-the-job injuries, achieved a reduction of 75%, by developing an employee safety and training program utilizing rewards and recognition.

• Developed a Safety Compliance Manual consisting of required safety inspection logs, step by step instructions on how to conduct various drills for each building, generating consistency, timelines of drills and preparedness throughout the agency.

• Knowledgeable of Federal, State and Canadian employment laws and regulations.

• Managed legal compliance by monitoring and implementing applicable human resources federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings and mediation.

• Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures.

• Completes human resource operational requirements by scheduling and assigning employees; following up on work results.

• Maintain human resource staffs job results by counseling and disciplining employees; planning, monitoring, and appraising job results.

PAYROLL ADMINISTRATION

• Ensures accurate and timely processing of weekly, bi-weekly and special payrolls for all employees in multi state/ multi- locations while ensuring that all tax deposits are processed timely and accurately for each jurisdiction.

• Works closely with Human Resources to ensure all data is transmitted properly for employees' timely and accurate pay maintaining strong internal controls over the payroll function and compliance to oversee continuous improvement for all payroll processes including status changes, garnishments, direct deposits

• Provides support, training, mentoring, and development to reporting staff on an ongoing basis to ensure the department performs at a maximum performance level.

• Oversees preparation of required reports for federal, state, and local government agencies plans, schedules, and manages the staff to promote efficiency in completing their job responsibilities

• Actively participate in strategic initiatives that impact the payroll function by preparing business requirements and test scenarios, performing testing, and serving as a payroll subject matter expert to ensure smooth and successful project implementations.

• Monitor, track, and provide reports on key payroll metrics to various levels of senior management to build awareness of areas of opportunity and compliance risks. Prepare and review reports provided to senior management.

• Perform detailed reconciliations and complex calculations with a high degree of precision.

• Develop and coach the team of Payroll Administrators with continuous ongoing planning, monitoring, evaluation of results and providing regular feedback.

• Develop and implement department policies, procedures and process improvements to maintain the quality, efficiency and overall effectiveness of the payroll function.

• Maintain a deep understanding of system feeds and processes within the payroll function in order to timely resolve issues that may arise.

RECRUITMENT

• Extensive professional recnutmg experience and successful selection of appropriate candidates focusing on talents, qualifications, and aligning with culture and mission of the agency; developed Physician Recruitment Plan.

• Developed on-boarding programs consisting of specific training; agency website; clear job expectations; mentoring program, and individual development plan, all resulting in job success and shorter induction period ultimately decreasing turnover costs.

• Extensive experience and training in Form 1-9 audits, auditing practices and methods.

• Proactive in adjusting the size of the workforce to align with projected staffing needs according to work flow forecasts; client-to-staff ratios; including future work projects and ultimately decreasing employment costs.

• Established a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.

• Maintain employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.

• Maintains human resource staff by recruiting, selecting, orienting, and training employees. Technical Skills

MS Office Suite, SharePoint, Access, Binder, Project, Vista, Lotus Notes, MS Outlook, Adobe Acrobat, AppFolio, Yardi, Go To Meetings, WebEx, NICE, Net Promoter, Qfini ti/ETalk-Advisor, Verint, E-witness and People Soft, Lawson, Abra software (HRIS); Crystal Reports; CCTV Video Camera software; HRMS; SalesForce.com, Kronos and multiple ADP software systems proficient.

PROFESSIONAL EDUCATION & ASSOCIATIONS

• Northwestern University

o Biological Sciences

• Loyola University Chicago

o Business Administration

• OSHA Certification

• PMP Certification

• SPHR Certification

• Six Sigma Greenbelt

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