Customer Service Call Center
Resume:
T'Aanya Jones
Covington, GA *****
************@*******.***
Authorized to work in the US for any employer
Work Experience
Call Center Representative
TruGreen-Gaithersburg, MD
May 2023 to Present
• Answer inbound calls for customers who have questions or concerns, concerning their lawn
• Issue credit
• Issue refunds
• Create accounts for customers
• Schedule or reschedule appointments
Shift Manager
Papa John's-Gaithersburg, MD
July 2016 to February 2023
Customer service rep
Answering phones
Cutting pizza
Dough
Inventory
Customer Service Representative
Advance Auto Parts-Oxon Hill, MD
May 2020 to November 2021
Looking up parts for cars
Answering phone calls
Testing batteries
Assisting customers with recommendations on parts
Changing wind shield wipers
Home Health Aide/Front Desk Rep
HOME CARE CONNECTIONS-Gaithersburg, MD
June 2011 to July 2015
• Taking blood pressure giving medicine small housework
• Cook meals
• Bathe the patient take them for walks
• Sign in-and out
• Accept payments
• Schedule appointments
• Answer phones
• CPR/first aid certified
Brick Mason And Security
HBI (formerly Home Builders Institute)-Woodstock, MD December 2011 to June 2013
Responsibilities
I went to a job corps program where my trade was brick masonry. I learned the basics of laying bricks, measuring, etc. Our job is to practice in the shop by working on projects given to us by our instructor. We also were given projects around the campus to do. Those consist of fixing sidewalks, walls, build sculptures.
I also did security for a year for extra credit.
Accomplishments
I earned my OSHA my certifications for brick masonry Cashier/Customer Service
Giant Food-Gaithersburg, MD
March 2009 to April 2011
Responsibilities
Ringing up groceries
Cashing checks
WIC
Accomplishments
Received cashier of the month twice in a row
Answer phones
Lottery
Sale Tobacco
Education
High School Diploma
Clarksburg High School - Clarksburg, MD
January 2009 to December 2010
Skills
• Cash handling
• Senior Care
• Call center
• Retail sales
• Landscape Maintenance
• Alzheimer's Care
• Shift management
• Cash register
• Computer literacy
• Masonry
• Caregiving (10+ years)
• Microsoft Office
• Writing skills
• Phone etiquette
• Childcare
• Restaurant experience
• Masonry
• Cash handling
• Vital Signs
• Customer service
• Social media management
• English
• Meal Preparation
• Vital signs
• Laundry
• Computer skills
• Guest services
• Security (1 year)
• Sales
• Front desk
• Communication skills
• Dementia Care
• Sales
• Typing
• Home Care
• Serving
• Organizational skills
• Cooking
• Nursing
• Cleaning Experience
• Microsoft Word
Certifications and Licenses
First Aid Certification
CPR Certification
Contact this candidate