Change Management Senior Manager

IAN MILLER

905-***-**** ********@*****.*** linkedin.com/in/ian-miller-pmp

Portfolio Manager

Certified portfolio manager with expertise in agile transformation, vendor management, business process re-engineering, and change management. Known for achieving business performance through team building, coaching, and benefits realization. A leader motivated by challenging environments and the opportunity to make a difference. A digital innovation accelerator from ideation to implementation.

Core Competencies

Vendor Management Change Management Leadership Emotional Intelligence Critical Thinking Customer Service Coaching Communication DevOps Collaboration Employee Experience Technology programs.

CRM Program Management Flexible High Energy Diplomatic Initiative Superior People Management

Environments

ServiceNow AWS Azure Workday Maximo Infor EAM Atlassian (JIRA, Confluence) D365

PROFESSIONAL EXPERIENCE

INFOSYS Toronto ON 2024

Portfolio Manager

Accountable for end-to-end delivery of IBM Maximo

Collaborate with leaders and subject matter experts to set direction and achieve business outcomes ensuring overall program success and driving long-term benefits realization.

Develop Master Service Agreements, Statements of Work, subcontractor agreements, Cyber Policy documents and manage vendors.

Ensure accurate funding aligned with prioritized initiatives, saving project implementation costs by 10% YoY

CPPIB Toronto ON 2023

Manager Systems and Analytics

Accountable for end-to-end delivery of Global Corporate Services Collaboration Employee Experience Technology programs. Managed a team of 3 direct reports and a budget of $2M.

Collaborated with leaders and subject matter experts to set direction and achieve business outcomes ensuring overall program and project success and driving long-term benefits realization.

Championed a DevOps strategy, Digital Technology, Data Fabric and, New Ways of Working strategies resulting in greater funding efficiencies through a cohesive approach and project alignment.

Managed full-suite SNOW, CRM implementations, integrations, from initiation through to solution launch streamlining business process flows, removing manual activities.

CIGNA Mississauga ON 2021 – 2022

Delivery Manager/ Release Train Engineer

Led end-to-end delivery of global Collaboration Employee Experience Technology and transformational programs. Managed a team of 25 indirect reports and multi-million-dollar budgets.

Drove business direction to deliver pharmacy solutions by partnering with and, influencing the senior leadership team driving long-term benefit realization.

Managed full-suite CRM implementations, from initiation through to solution launch resulting in successful outcomes.

CITY OF GUELPH 2020 –2021

Program Manager

Accountable for the implementation of the enterprise work management, asset management, enterprise resource planning and collaboration employee experience technology programs. Managed a team of 4 direct and 35 indirect reports and an $8M budget.

Developed and implemented the AODA compliance framework delivered on time per legislative requirements.

Implemented the enterprise work management framework on time and budget.

CITY OF TORONTO 2018 –2020

Program Manager

Accountable for implementation of IBM Maximo, enterprise work management, asset management, enterprise resource planning and, collaboration employee experience technology programs. Managed a team of 6 direct and 35 indirect reports and a $59 M budget.

Developed cloud adoption (at scale), including governance mechanisms, and delivering migration projects.

Managed a team of over 30, including Project Managers, Solution Architects, Business Leads, and Business Analysts. Strong third-party management skills working closely with sourcing and vendor management.

Spearheaded Change Management training and Continuous Improvements.

Managed full-suite CRM and integrations, from initiation through to solution launch.

Defined business outcomes, modernization strategies, and business process re-engineering.

CANCER CARE ONTARIO 2017 –2018

Program Manager

Provided strategic oversight and worked with project teams to develop requirements for a governed data lake and Business Intelligence solutions to expand analytics. Managed a team of 7 direct and 19 indirect reports and a $30 M budget.

Performed Business Intelligence tools and Enterprise Data warehouse EDW rationalization.

Improved the project management office.

Consolidated profiled and standardized data from diverse sources into an EDW and leveraged Informatica suite of tools decreasing the average data preparation time by more than 70%.

Managed the Enterprise Data Quality and Metadata Management projects enabling digital transformation improving quality by 77 % and evidence-based outcomes.

Implemented a Data Quality project reducing processing time from five months to one month.

CITY OF HAMILTON 2015 –2017

Senior Program Manager

Provided strategic oversight and managed the Engineering Systems team to architect and deliver solutions for the city. Managed a team of 10 direct and 15 indirect reports and a $9 M budget.

Leveraged Collaboration Employee Experience Technology, BI and Spatial Intelligence solutions reduce contracted services by more than 50 %.

Provided thought leadership and subject matter expertise in GIS requirements analysis and solutions design. defining business outcomes modernization strategies and business process re-engineering.

Developed BI solutions for key stakeholders to influence evidence-based outcomes.

TERADATA Mississauga ON

Support Services Manager 2008 –2015

Provided strategic oversight architected and implemented BI disaster recovery SAP and Teradata solutions across multiple data centers across North America. Managed a team of 12 direct and 20 indirect reports and project budgets of $20M+.

Enabled customers to effectuate attributions gain and act upon new insights to improve service.

Inspired and motivated IT resources in a globally matrixed environment.

Selected optimized solutions resulting in alignment of budgets with the desired business solution.

EDUCATION & CERTIFICATIONS

Hons, Bachelor of Science, B.Sc., Electronics & Mathematics, University of the West Indies

Project Management Professional, PMP

Certifications

SaFe Lean Portfolio Manager; SaFe Release Train Engineer; Teradata 14 Enterprise Architect; SaFe Agilist

Certified SaFe Advanced Scrum Master; Canadian Securities Certificate

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