Customer Service Agent

Lamika Raines

Excellent work ethic

Upper Marlboro, MD 20774

**************@*****.***

+1-240-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Guest Service Agent

Staybridge Suites - Upper Marlboro, MD

March 2023 to Present

I am the point of contact with the guest I check the guest in and out of the facility. I set up reservations and also cancel reservations. I accept all types of payments the facility accepts. I answer in bound and make out bound call as well.

Guest Service Agent

Red Roof Inn - Virginia

November 2022 to February 2023

I was responsible for checking guest in and out of the hotel. Taking different payments and booking guest for future visits. I also filed and scanned documents into the system. Customer Service Representative

Regency Furniture - Capitol Heights, MD

August 2021 to October 2022

I was responsible for answering inbound and making outbound calls to customers. I also helped customers apply for financing, scheduling appointments for pick up or delivery. Except packing and mail for the company. I also had to put in different amounts of money into the system as well and much more. Customer Service Representative

Jetro and Restaurant Depot - Capitol Heights, MD

April 2019 to September 2021

I used my excellent customer service skills and help customers place and prefer become a member answer phones transfer the customers over to the right department file and fax paperwork and print and copy paperwork

Cashier/Customer Service

Walmart - Bowie, MD

August 2018 to September 2020

I help customers by ringing up there products and getting them out the store with excellent customer customer service.I also work at the service desk answering the phone and doing returns. Receptionist

New Park Chester Apartments - Washington, DC

April 2009 to July 2012

My job was to answer phones take message and file paperwork make sure the office was clean make copy of keys for the residents right out work orders for the different service in the units I also work closely with Management on a big renovation project. I was in charge of keeping up with a record of all the contractors and the duties for the day.

• Greeted all guests

Education

High school diploma in Criminal justice

Ballou Stay - Upper Marlboro, MD

March 2000 to August 2002

High school or equivalent

Skills

• Cashiering (4 years)

• Case Management (2 years)

• Food Service (10+ years)

• Microsoft Office (5 years)

• Microsoft Powerpoint (5 years)

• Social Work (10+ years)

• Security (5 years)

• Front desk agent (3 years)

• Communication skills

• Customer service

• Microsoft Excel

• Administrative experience

• Computer skills

• English

• Office experience

• Customer service

• Computer skills

• Typing

• Customer service

• Upselling

• Cash handling

• Guest services

• Front desk

• Hospitality

• Leadership

• Supervising experience

• Windows

• Typing

• Cash register

• Sales

• Clerical experience

• Problem management

• Office management

• Google Suite

• Adobe Acrobat

• Document management

• Security

• Retail sales

• Yardi

• Hotel experience

• Caregiving

• Communication skills

• Conflict management

• Customer support

• Presentation skills

• Interviewing

• Mentoring

• Property management

• Marketing

• Banking

• Microsoft Access

• OPERA

• Childcare

Certifications and Licenses

CPR Certification

July 2023 to July 2028

First Aid Certification

July 2022 to July 2027

Guard Card

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