Project Manager Scrum Master

Robin Mendieta

Email: *********@*****.*** Cell: 978-***-****

Professional Summary: Highly motivated servant leader/Project Manager with extensive experience delivering value leading enterprise. Proven track record in implementing Agile and process improvements resulting in 40% increase in team velocity and increased team efficiency. Strong worth ethic, adaptability and exceptional interpersonal and presentation skills. Ability to make quick decisions in a high-pressure environment and to use communication and problem-solving expertise to resolve issues. Experience managing offshore teams and fostering cross team collaboration to deliver impactful project outcomes on time and under budget. Adept at working effectively either independently or as part of the team

Certifications: PMP, Certified Scrum Master, SAFe 6 Certified Agilest

Career History

Oct 2023 – Present Sr Scrum Master/Agile Coach - Hilton HGV – FL/Remote

Lead scaled Agile implementations while driving all scrum related events to ensure effective communication and collaboration within teams

Define vision, the best way to identify value and trends through Agile transformation for three development teams resulting in improved productivity and delivery of software in a much shorter time; clearly define and meet definition of done

Work with product owners and managers to prioritize backlog items based on business value and customer needs; drive roadmap planning

Coach scrum teams in self-organization

Manage a well-defined process for configuration, integration, and deployment of new software deliveries into test, stage and production environments

Oversee staff capacity planning exercises

Feb 2022 – October 2023 Sr Project Manager – Takeoff Technologies – MA/Remote

Manage the implementation of MFCs (Micro Fulfillment Centers) for grocery clients resulting in more optimized space and quicker fulfillment of orders

Develop and update project plans to document objectives, technologies, schedules, and funding

Communicate with key stakeholders to determine project requirements and goals; changed reporting strategy from details to what does the team need to know, how will this impact decisions and drive action

Oversee budgets for projects, track expenses and timelines and milestones

Complete thorough risk assessments and deploy management and response strategies to prevent roadblocks

Develop communication strategy and implement standardized reports to monitor and measure project portfolio performance to c-suite executives

Successfully coordinate cross-functional teams to enhance project delivery and efficiency increasing team output by 20%

Establish and maintain working relationships with internal departments, stakeholders, and external clients

Sept 2019 - Feb 2022 Program Manager/CSM Alert Innovation – MA

Scrum Master/servant leader for both software and hardware teams

Generate Alert’s Agile framework and developed the roll out strategy to meet company goals and objectives resulting in 90% adaptation

Create standards to ease constructive group communication and dynamics as well as efficient decision making in a collaborative team environment

Creation of program plans with predictable outcomes and milestones; identification, monitoring and assessment of program risks and performance

Work closely with Supply Chain, Manufacturing and Quality to ensure designs can scale and meet cost and quality requirements

Formal training to distributed teams in project management tools and methods including JIRA, Agile, Confluence, Kanban, Scrum and Smartsheet

Sept 2018 - Sept 2019 Sr Project Manager/CSM Endurance Int Group - MA

Manage high complexity, substantial risk and/or business critical programs / projects

Mentor and coach more junior Project Managers & Project Coordinators

Develop and deliver standardized reports to monitor and measure project portfolio performance via reporting to multiple levels within the organization

April 2014 - Sept 2018 Sr. Project Manager Genesys - MA

Apply Waterfall, Agile and Lean and Project Management methodologies from inception to completion of multiple internal and customer facing projects including migrations, data center expansions, customer upgrades, software deployment and software release upgrades

Implement process improvements with service delivery teams, Account Managers, Professional Services, Customers, Dev Ops, Security and Product Management to better reach project goals on schedule and under budget

Develop processes for cloud project management and operations.

Actively manage and provide reporting on project schedules, risks, milestones and action and overall project health

Lead activities to foster communication, collaboration and integration between various departments

Oct 2011 - June 2014 IT Project Manager MultiPlan - MA

Apply principles, techniques, and best practices in planning, organizing, and implementing EDI projects due to new, enhanced or integrated functionality as well as the introduction of new product offerings

Identify and complete process improvement initiatives

Initiate, plan, execute, control and close project activities and documents. Provide detailed milestones and coordinate all project activities for adherence to project plan and goals

Identify and resolve issues by proposing viable solutions. Collaborate with team on resolutions and follow-up with team on deliverables

Skills: JIRA, Confluence, Smartsheet, Agile, Kanban, ADO, AHA, project planning, cross functional teams, conflict resolution, process and continuous improvement, coaching

Education: BS in Mathematics - University of MA

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