Assistant Manager Housekeeping

BERNADETH ABARCA

******************@*****.*** +639********* Muntinlupa City, Philippines

PROFESSIONAL SUMMARY

Experienced Housekeeping Assistant Manager with a strong background in managing housekeeping operations across different hospitality establishments. Skilled in ensuring cleanliness, maintaining high standards of service, and managing staff for optimal performance. Experienced in training and supervising staff, ensuring safety protocols, and managing the public area operations in large-scale resorts. Known for excellent attention to detail, ability to work efficiently under pressure, and strong leadership skills. Proficient in improving guest satisfaction and maintaining the cleanliness of various hotel areas.

SKILLS AND ABILITIES

• Team leadership

• Staff supervision

• Cleaning management

• Customer service excellence

• Safety protocol compliance

• Conflict resolution

• Staff training

• Facility maintenance

• Attention to detail

WORK EXPERIENCE

Resorts World Manila Philippines 2009 – Present

Position: Housekeeping Assistant Manager / Housekeeping Public

Area Supervisor / Housekeeping Public Area Attendant

• Supervised and trained housekeeping staff to maintain high cleanliness standards in guest rooms and public areas.

• Managed inventory for cleaning supplies and ensured timely replenishment to avoid shortages.

• Conducted daily inspections of public areas to ensure they met company cleanliness and safety standards.

• Coordinated with other departments to ensure smooth operations and prompt guest services.

• Developed cleaning schedules for staff to ensure efficiency and coverage during peak hours.

• Resolved guest complaints related to housekeeping and public areas in a timely and professional manner.

• Ensured that housekeeping staff adhered to safety protocols, including handling chemicals and equipment.

• Prepared and submitted reports on housekeeping operations, staff performance, and maintenance needs to management.

AIM Conference Center Manila Philippines 2006 – 2008

Position: Housekeeping Assistant

• Performed cleaning tasks for public areas, including floors, windows, and restrooms, maintaining cleanliness throughout the venue.

• Assisted in preparing rooms for events, ensuring all areas were clean and properly set up for guests.

• Supported the Housekeeping Supervisor by maintaining the cleanliness of staff areas and workspaces.

• Assisted in managing inventory of cleaning supplies, ensuring proper stock levels.

• Responded to guest requests for additional amenities, towels, or other housekeeping services.

• Kept accurate records of the daily cleaning schedule and reported any maintenance issues.

• Ensured compliance with all health and safety regulations while handling cleaning equipment and chemicals.

• Worked as part of a team to prepare the facility for special events and ensure smooth operations.

TRAININGS AND CERTIFICATIONS

• Tony Roma’s Restaurant (Makati Branch) On-the-Job Training (Front of the House (Service Crew), 2005 – 2006

• Basic Safety Training (IMO Model Courses):

- Personal Survival Techniques (Course 1.19)

- Fire Prevention and Fire Fighting (Course 1.20)

- Elementary First Aid (Course 1.13)

- Personal Safety and Social Responsibility (Course 1.21)

• Ecolab Clean Care Training, 2011

• Basic Floor Care, 2011

EDUCATION

Camarines Norte State College Philippines 2002 – 2006

Bachelor in Food Service Management

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