Customer Service Logistics Coordinator

Motivated logistics professional, with over ** years experience, successful at managing customs

compliance, inventory control, customer service and transportation logistics. Excellent problem solving and interpersonal skills. HAZMAT Endorsement with CDL-Class B license with clean driving record. Conscientious and reliable driver with extensive knowledge of DOT safety regulations and efficient route planning. Successfully trained and mentored new hires earning recognition and distinction in safety and retention. Received quarterly Safety Awards for over a year of accident free. Supervisor experience with high producing teams. Possess strong leadership, managerial and customer service skills. CURRENTLY HOLDING: Texas Department of Transportation (TXDOT)- Safety and Hazmat Certification Warehouse Operations

Shipping/Receiving

Scheduling and Logistics

Inventory Management

Materials &Storage Handling

Team Building/ Customer Service

Vendor/Agency Relations

Quality &Safety Training

Inventory Tracking

Warehouse and Fulfillment

Results- Oriented

Detail- Oriented

Strategic Planner Flexible

Works Well Independently

Decisive

SUMMARY

**********@*****.***

733 Aydan Lane Saginaw, Texas 76131 H: 312-***-**** C: 312-***-**** Tony O. Ferrell

PROFESSIONAL EXPERIENCE

HIGHLIGHTED QUALIFICATIONS

Loaded, unloaded and transported cargo weighing up to 100 pounds between terminals and aircraft. Developed the ability to multi-task in a work environment that requires compliance with very strict FAA regulations.

Collected, sorted and checked baggage tags against flight list Operated conveyor belts, push- back tractors and aircraft tugs daily Collaborated seamlessly with pilots, flight crews, and ground staff, fostering open communication and teamwork to achieve smooth and timely aircraft operations and turnaround. Conducted meticulous aircraft servicing tasks, including refueling, visual inspections, and cabin cleaning, in strict adherence to safety protocols and airline guidelines. Diligently documented aircraft activities, completed necessary paperwork accurately, and participated in emergency drills to ensure readiness for effective response to various ramp-related scenarios. RAMP AGENT

Southwest Airlines - Dallas, TX

August 2022- November 2023

OPERATIONS AGENT

Southwest Airlines - Dallas TX

Managed and coordinated daily ground operation activities, ensuring adherence to safety protocols and timely turnaround of air craft

Conducted through pre flight and post flight inspections of aircraft, identifying and reporting maintenance issues to ensure flight safety and compliance with regulatory standards. Facilitated efficient passenger boarding and deplaning processes maintaining high levels of customer satisfaction and on time departure and arrival rates. Liaised effectively with airline staff, airport authorities, and ground crew to ensure smooth operations and rapid resolutions of any operational challenges.

November 2023- Present

PATIENT SERVICE TECHNICIAN

ROLL-OFF TRUCK DRIVER

Apria Heath Care Services - Irving, TX

Republic Services- Arlington, TX

Delivered, set-up and followed- up on equipment for patients Instruct patients on safe and proper use of equipment Educate patients on the benefits of oxygen and equipment Completed daily delivery logs, pick-up and deliver forms, reimbursement documents and vehicle maintenance logs

Operated truck in a safe manner in compliance with all local, state, and federal regulations and company policies

Delivered and picked up containers to commercial job sites.

.Worked cooperatively with Dispatchers and customers to service more efficient resulting in a higher quality of customer service

September 2013-January 2014

January 2013- September 2013

North Central College 1982-1984

EDUCATION

Responsible for the hauling of construction metal debris typically from large high volume construction sites

Perform assigned duties on container delivery and hauling of industrial items Commercial Metals Company - Fort Worth, TX

ROLL-OFF TRUCK DRIVER

July 2014 - April 2016

Ability to safely operate a garbage truck on specified routes to collect solid waste and transport for identified land fields

Ability to read route sheets and service each customer identification on the sheet or assigned by the dispatcher

Perform routine inspections and maintenance on vehicles such as checking fluids, safety equipment and tires

Operate hydraulic hand control to lift/load, refuse and dispose of trash at designated facilities. Courteous interaction with our customers and perform other miscellaneous job related duties as assigned.

Roll- off routes from various customers in the DFW Metropolitan area Waste Connections - Haltom City, TX

ROLL -OFF TRUCK DRIVER February 2017 - March 2019

Olive Harvey College 1984-1986

Tarrant County College 2021-2022

Ensured that vehicles are in proper working condition Skills Used Ability to read and understand a map. Identified unsatisfactory waste containers and tag containers in accordance with applicable departmental procedures.

Cleaned the area around an accidental waste spill, ensuring adherence to all applicable safety standards and policies.

Valid Class B CDL with air brakes endorsement

Worked 55+ hours per week including Saturdays

Extensive physical activity. Requires strenuous physical work; heavy lifting, pushing, or pulling required of objects over 50 pounds

Empire Disposal Services - Fort Worth, TX

ROLL -OFF TRUCK DRIVER March 2019- August 2022

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