Customer Service Administrative Assistant

Azianna Kelly

*** ******* *** *** **

E-mail: ***************@*****.*** Cell: 347-***-****

OBJECTIVE

Licensed Esthetician looking to provide customers with a full range of beauty options while building a strong client base, and executing various administrative tasks. Intending to use my established customer service, sales, and communication skills to provide excellent services.

EDUCATION

BERKOWITZ SCHOOL OF ELECTROLYSIS

107-25 METROPOLITAN AVE QUEENS,NY 11375

ESTHETICIAN LICENSE- SEPTEMBER 2021- SEPTEMBER 2022

QUEENS-BOROUGH COMMUNITY COLLEGE

225-05 56th Ave Queens, NY 11346

East New York Family Academy Kings County, NY

High School Diploma, June 2015

SKILLS

Computer:

Microsoft Office: Word, Excel, PowerPoint; Outlook: Email, Word, Slides, Excel, Calendar; Processing of payments and various reports.

General:

Strong communicator, effective verbal and written skills, teamwork, able to prioritize responsibilities, interpersonal, Conflict Resolution.

EXPERIENCE

Wax/Laser Specalist- European Wax Center- Lynbrook, NY 2022- Present

Provide Efficient and timely service

Demonstration professionalism and high customer service

Exceeded retail rate by 20%

Administrative Assistant, Enterprise-Rent-A-Car JFK 2021-2022

•Accurate and timely completion of various reports, including ensuring customer payment is always current.

•Communicate with various levels of management to achieve monthly goals and deadlines.

•Ability to communicate with various customers addressing concerns via email and phone, written and verbal communication.

•Ability to review various situations and make decisions to find a suitable solution.

Front Desk Coordinator, Spa Dental –Decatur, GA April 2019 - 2021

•Ability to make and confirm appointments for clients

•Coordinate with various insurance companies to ensure payment for services rendered.

•Greet and address client concerns upon arrival and departure.

•Calling, verifying, and collecting payment from insurance companies

•Ability to process claims promptly

Restaurant Team Member, Shake Shack – New York, NY Nov 2018 – April 2019

•Greeting customers and addressing concerns, while maintaining orders and ensuring appropriate payment is taken.

•Consistently Cleaned and sanitized food surfaces, equipment and utensils to minimize exposure to germs and bacteria.

•Assisted in the preparation of food for cooking and distribution.

Cook, Smash Burger – Kings County, NY Aug 2015 – Dec 2018

•Greeted and Interacted with various customers and employees.

•Worked as cashier receiving orders at counter or from the kiosks to aid in various customer transactions within a timely manner.

•Ensured proper disinfection of food preparation areas, workstations, and equipment.

•Maintained and operated various standard cooking equipment.

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