Customer Service Human Resources

Panduka Dabare

434-***-**** Emporia, VA ***** ********@*****.***

Profile

Performance-driven manager with expertise in steering operations of multi-million dollar sales producers to achieve aggressive goals across key performance metrics; specialization in high-volume big-box retail market backed by valuable qualifications supporting broad-scope non-commercial business operations

Expertise in human resources, sales, customer service, inventory control, receiving, warehousing, distribution, loss prevention, asset management, safety, quality assurance, management reporting, and P&L

Continual focus on delivering world-class customer service critical to assuring satisfaction, building loyalty and driving revenue growth

Effective communication and interpersonal relation skills instrumental to productively interfacing with all stakeholders including customers, vendors, management, and staff

CDL A License

TWIC clearance

Proficient in MS Office (Excel, PowerPoint, Word); 2 years of Computer Science studies Professional Experience

CORRECTION OFFICER III, Department of Corrections of Virginia - Jarrett, VA 02/2024 - 10/2024

• Implement policies and procedures

• Monitor and control movement of inmates

• Transport inmates to medical and other facilities

• Maintain logs and records of daily work

• Maintain logs and records of inmates documents.

• Provide safe environment for inmates, workers and public

• Uphold standards set by Department of Corrections. DELIVERY DRIVER, Express employment - Sterling, VA 10/2023 - 02/2024

• Responsible for picking orders

• Stocking shelves

• General housekeeping

• Deliver merchandise to customers safe and timely manner.

• Pre trip and post trip inspections.

DELIVERY DRIVER, Genesis Logistics - Stafford, VA 06/2023 - 09/2023

• Operate Tractor and trailer (up to 48ft) to deliver products to 7-eleven stores on given route.

• Deliver merchandise secure manner, on time and professionally. DELIVERY DRIVER, Succor delivery services, VA. 02/2023 -05/2023

Deliver Amazon packages to customers and business safe and timely manner

Pre trip and post trip inspections

GENERAL MANAGER, Burlington coat factory, - Cincinnati, OH 07/2022 - 11/2022

Implement company programs, Total store operations, Customer service, Facility maintenance and human resources.

OPERATIONS ASSISTANT MANAGER, Lowe's - Cincinnati, OH 09/2021-07/2022

Collaborate in steering broad-scope operations spanning human resources, sales and service to supply chain, financial and administrative; Co-Chair Safety Team as well as Co-Chair Asset Protection meetings

Effectively train, schedule and supervise cross-functional staff; includes sales, online fulfillment, customer service, receiving, and delivery teams; accountable for 55 associates

Proficiently analyze end-of-month financial reports and manage controllable expenses to meet performance targets and maximize bottom-line profits; oversee cash office reporting and balancing along with register operations

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Provide world-class customer service in processing credit card applications, coordinating timely order fulfillment and deliveries and promptly responding to inquiries and issues

Lead the Receiving Department operations; includes truck unloading, backroom organization and supporting reports

Reduced operational costs by $200K by streamlining receiving process and improving merchandise visibility in the building

Implemented operational standards for cash management; reduced shortages 20% within 4 months ASSISTANT BRANCH MANAGER, Restaurant Depot - Avon, MA 10/2019-09/2021

• Partnered with Store Manager in managing $70M gross sales store across all aspects of operations; included preparing detailed management report

• Effectively trained developed, supervised, and evaluated staff; successfully coordinated workflow to meet performance goals

• Built and maintained solid customer relations instrumental to driving sales growth

• Boosted sales output by 3% by improving the floor operations and quality control of fresh products. MANAGER, Walmart – VA/NJ/NY/MA 2003-2012/2016-2019 Assistant Manager-Walpole, MA; 2016-2019

Relocated to assist in managing and improving performance of $75M gross sales store across full- scope operations, from human resources and customer relations to preparing and presenting operational reports; reported to Store Manager and Shift Manager

Led the staff training and development, evaluations and workflow coordination and increased the team productivity by 10% through enhanced engagement with associates

Cleared backroom stagnant storage and increased available floor space by 1,500 square feet Shift Manager-WALMART, Valley Stream, NY/White Plains, NY; 2014-2016

Led shift operations of stores grossing as much as $182M in sales to maximize bottom-line results across key performance metrics

Proficiently built, coordinated and supervised teams and oversaw store workflow

Strategically controlled inventory to meet real-time and projected needs

Facilitated positive customer relations instrumental to assuring satisfaction, building loyalty and maximizing revenue production; boosted results through quality assurance

Processed 18K pieces in 7:30 hrs daily to clear extra 21 trailers of merchandise within 3 months

Emptied stockroom to increase in-stock on the sales floor

Improved performance on 3 salaried ASM, 4 support managers and 114 associates through effective training and development

Store Manager-WALMART, Brockton, MA; 2009-2012

Promoted to manage $40M gross sales location

Increased sales by $2.1M; reduced shrink from 2.1% to .96% on first year .36% second year

Achieved #1 ratings within Northeast states (MA,RI,VT,ME, NH)

Reduced accident cost by 50% year over year; first year by $45K, second year by $50K and third year by $25K

Shift Manager-WALMART, Secaucus, NJ; 2008-2009

Led shift operations of stores grossing as much as $110M in sales to maximize bottom-line results across key performance metrics

Proficiently built, coordinated and supervised teams and oversaw store workflow

Strategically controlled inventory to meet real-time and projected needs

Facilitated positive customer relations instrumental to assuring satisfaction, building loyalty and maximizing revenue production; boosted results through quality assurance

Received highest recognition for the store performance as the acting store manager and operational shift manager

Received award from CEO of Walmart, Mike Duke, for high performance Assistant Manager-WALMART, Sterling, VA; 2003-2008

Assisted in managing and improving performance of $70M gross sales store across full-scope operations, from human resources and customer relations to preparing and presenting operational reports; reported to Store Manager and Shift Manager

Oversaw staff training and development, evaluations and workflow coordination PRESIDENT, Abington Gas Inc. - Abington, MA

2013-2016

Directed day-to-day operations of $2.2M annual gross sales store through P&L

Managed a U-Haul dealership with $650K volume and a used car dealership with annual turnover of $1.3M

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