Customer Service Front End

Kaylin Smith

Email- *.***********@*****.***

Phone- 217-***-****

Detroit, MI 48224

Skills

• Cash Handling

• Cashiering

• Food Safety

• Food Service

• Host/Hostess

• Serving Experience

• Cleaning

• Merchandising

• Food Preparation

• Warehouse Experience

• Cash Management

• ID Verification

• Attraction attendee

• Price Verification

• Cash Register Operation

• Point of sale systems

• Liquor regulations and compliance

• Quick Learner

• Excellent customer service

• Upselling strategies

• Merchandising knowledge

• Strong Work Ethic

Education And Training

06/2019 High School Diploma: Westside Leadership Academy Gary, IN

Summary

#readytowork Authorized to work in the US for any employer

Accurate front end cashier with several years of hands-on experience scanning items, processing payments and providing first-rate customer service. Outgoing and organized individual possessing outstanding attention-to-detail and mathematics skills. Proficient in pos system operations paired with in-depth knowledge of customer service procedures.

Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Attentive Attractions Attendant supervising and monitoring operational procedures to promote safe experiences. Successfully building positive rapport with customers, maintaining professional appearance and upholding strong public image.

Self-motivated professional experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting positive environment.

Friendly Recreation Attendant with commitment to delivering excellent customer service. Skilled at ride loading and unloading to maintain seamless operations. Offering excellent active listening and safety oversight skills.

Experience

Walmart - Front End Cashier Portage, Indiana 05/2024 - 07/2024

Hammond, Indiana 02/2023 - 09/2023

• Balanced out cash drawer at the end of each shift.

• Verified customer purchases with valid identification.

• Provided accurate change to customers when making transactions.

• Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.

• Assisted customers in locating items throughout the store.

• Operated electronic scanners to enter product information into computer system.

• Maintained a clean workstation by wiping counters and organizing supplies.

• Greeted customers warmly and asked if they needed help.

• Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.

• Packed and bag products according to customer preferences.

• Answered customers' questions about products, prices, and availability.

Jaks Warehouse - Attractions Attendant Schererville, Indiana 03/2021 - 06/2021

• Enforced rules of the attraction park according to established policies.

• Communicated with management team regarding any issues or incidents that may occur during shift hours.

• Ensured that safety protocols were followed at all times.

• Provided assistance in emergency situations if needed or requested by supervisors.

• Followed all guidelines related to customer service standards while interacting with guests.

• Monitored guest behavior while on premises to ensure safety of all patrons.

• Greeted guests and provided information regarding the attractions.

• Reported any unsafe conditions or malfunctioning equipment immediately to supervisors.

• Provided directions to areas within the attraction park.

• Verified age requirements for certain attractions according to company policy.

• Operated ticket booths and collected admission fees from visitors.

• Adhered strictly to safety regulations set forth by the attraction park.

• Answered questions from guests about available services and amenities.

• Assisted with crowd control when necessary during peak periods of visitation.

• Performed daily maintenance tasks such as sweeping, mopping, and trash removal from rides and walkways.

• Maintained organized lines at ride entrances and exits by directing guests accordingly.

• Checked equipment for proper functioning before allowing patrons access to rides or attractions.

• De-boarded passengers for safety to repair attraction equipment for optimal operation.

• Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.

• Inspected equipment to detect wear and tear and noted parts needing immediate repair.

• Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.

• Assisted patrons with unloading and loading to remain compliant with safety regulations.

Chuck E. Cheese – Cashier Merrillville, IN 09/2020 - 11/2020

• Take orders, greet people as they come in, also temps as well, answer the phone and make sure front lobby area is clean as well as the game room

• As far as the prize counter I would tell them how many tickets they have and show them what they could buy

• When we aren't as busy I run food out and make sure the restroom area and drink area is clean and the tables in the game room area and also wipe down the games and our card reader.

AMAZON FULLFILLMENT CENTERS - Amazon Warehouse AssociateGary, IN 05/2020 – 09/2020

• Take packages out of boxes to scan then put onto belt for them to placed into shipping bags

• Pick boxes off the the belt to go on the assigned racks for the stowers

• Go to the assigned rows and scan boxes and jiffy packages to the right area.

Culver's – Cashier Griffith, IN 08/2018 - 09/2019

• Take orders on front counter, run orders to drive thru area

• Make sure lobby area was clean, condiments are stocked

• Trash cans aren't overflowed, and the drink area is clean and neat and straws are stocked

McDonald's – Cashier Gary, IN 06/2019 – 09/2019

• As a cashier on front counter I took orders, made drinks as well as making sure front counter area is clean, the lobby and restrooms

• In back booth, lane 1 take orders in drive thru and collect and return change

• While lines aren't so busy make happy meal boxes as well as make salad condiment bags

• On Drive thru lane 2 take orders and make drinks, or hand food out of window and make drinks.

Sarah Bush Lincoln Hospital- observation partner Mattoon,IL 9/2024-10/2024

• Make sure patients stay in bed if on fall risk

• Assist nurse and caregivers if needed

• Help eat and drink as well as order meals throughout the day depending on shift.

• Monitor and document on checklist

• Monitor any IV’s and report open wounds

• If able to, walk with patients on floors.

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