Customer Service Representative
Resume:
MICHELLE M. FORNES
Fort Myers, FL 33919
******.******@*****.***
PROFILE
Accounting and administrative professional with thirty years’ experience supporting public
service, property management, construction, schools, and logistics. Fully knowledgeable in general office manage-ment, accounting practices, community engagement and outreach initiatives.
CAREER SKILLS
• Adept cultivating strong professional relationships, works collaboratively with team members and cross func-tional colleagues.
• Strong customer service relations, orientation including engagement with business owners, CPA’s, vendors, customers and public
• Strong organizational and communication skills, meets deadlines, excellent multi-tasking skills, detail orient-ed, self-starter, problem solver, negotiator and adaptable to change easily
• Manage the full cycle of accounting activities
• Interpret financial data
• Budget planning and projections
• Facilitate outreach events.
• Strong leadership skills, manage special projects, and facilitate initiatives
PROFESSIONAL EXPERIENCE
The Landings Realty, Inc. 2023 - 2025
Corax Services, Inc.
• Office manager
• Manage full cycle of accounting including payroll, journal entries and monthly financial statements.
• Customer service, administrative tasks associated with real estate closings and commission payouts.
• Schedule appointments to show properties for sale and rentals
• Property management contracts for seasonal and annual rentals
• Scheduled rental property repairs with a host of vendors
• Sales and Hospitality Tax reporting and payments
• Workers Comp and Insurance management including audits
• Administrator for QBO Premier and Rentec Leasing program
• Construction budgeting, project job costing, customer proposals, contracts, ARB’s and county permits.
Freelance and Temp Services 2021 - 2023
Since the pandemic in 2020/2021, I worked temporary positions converting accounting
software and assisting with administrative tasks.
• Various Bookkeeping tasks.
• A/P & A/R
• Reception and office administrative duties.
Hill Barth & King CPA, LLC 2018 - 2021
Paraprofessional
• Provide financial services to clients as follows:
Full charge Bookkeeping including: A/P, A/R, G/L, formal financials, payroll processing, PR quarterly returns and annual required tax reconciliations, prepare W2/W3’s, annual summary and transmittal forms required by the IRS. (1099’ 1098, 1097, etc.),
Sales tax filing and payments for multiple counties and states.
• Monthly and annual journal entries
• Prepare data for auditing
• Prepare and draft annual engagement letters
• Client remote services and on-site bookkeeping training per client request
• Various administrative tasks associated with accounting processes and problem resolution.
• Maintain professional communication with Principals, Managers, Senior Managers and other professional team members to ensure work is performed accurately and client expectations are met.
Support and prepare for seasonal and client fiscal year end.
FIVE RIVERS METROPARKS – 2008 - 2018
Business Support Specialist
Outdoor Connections and Business Services Department
• Provide financial services and administrative support for multiple departments.
• Provided accounting management for an enterprise business using QuickBooks for expenditures, revenue, general ledger G/L and financial statement as a pilot program to create the recreation department
• Designed a financial tracking structure for training, cash handling, planning and processes, allocations for twenty-three operational and capital budgets.
• Consult with fiscal agent on behalf of various agency departments
• Create and track the following: A/P (encumbrance), A/R, (PO’s, RFQ, RFP, point of sale tracking and sales tax, etc.
• Collaborative efforts working with directors, park managers, team supervisors, coordinators, volunteers, and other staff of cross-functional departments
• Provide financial tracking for donations, grants, and sponsorship income.
• Prepare and negotiate the contractual agreement bids associated with independent and corporate sub-contractors with a high-dollar volume securing encumbrance’s
• Managed Bike Hub membership, scheduled tours, logistics, background screening/checks point of sale, and trained cashiers
• Visitor Service call center for inbound and outbound calls providing agency information, amenities, programs and other agency products
• Facilitate and manage budgets for professional development and travel
• Public engagement and outreach events promoting park services to universities, colleges, public schools and local partnering agencies and business.
ADDITIONAL EXPERIENCE
Assistant Controller
Event Planning
NCR Country Club, Dayton, OH 2002 – 2008
EDUCATION and SOFTWARE EXPERIENCE
• Seminole Community College
• Sinclair Community College
• High school graduate
• QuickBooks Desktop, QuickBooks Enterprise, QBO and Sage
• Peachtree, Jonas and Great Plains
• SharePoint
• Pro System Engagement Data Base
• GFR (Go File Room)
• ATF (Accountants Office)
• Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft Office
*Professional references upon request
Contact this candidate