Customer Service Store Manager

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UCM eS

Erlanger, KY *1018

**************@******.*** / 513-***-****

SUMMARY

Organized Assistant Store Manager with a background in managing staff, driving sales, and providing

exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to

multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store

operations efficiency, improving team productivity, and increasing customer satisfaction. Known for

strategic planning skills and commitment to achieving company goals.

SKILLS

. Stock management Program administration

. Upselling and cross selling Customer experience

EXPERIENCE

Assistant Store Manager / Dollar General Market - Erlanger, KY 01/2020 - 04/2024

Supervised cashiers in processing credit, debit and cash payments to streamline sales.

Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with

strong team members.

Handled complaints from customers by empathetically listening, recording details and offering

solutions.

Customer Service Representative / Big Lots Stores, Inc. - Erlanger 05/2013 - 11/2016

. Informed customers about billing procedures, processed payments, and provided payment option

setup assistance.

Led on- and off-site customer support teams across multiple time zones.

Updated databases with new and modified customer data.

Childcare Assistant Teacher / Northern ky head start - Covington, Kentucky 07/1997 - 01/2000

Instructed and assisted children in eating, toileting, and resting to help develop healthy personal

habits.

Adapted teaching methods to suit different learning abilities and styles within the classroom.

Identified early signs of emotional and developmental problems in children to bring concerns to

parents' attention.

EDUCATION AND TRAINING

High School Diploma 06/1989

Holmes High School - Covington, Kentucky

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