Patient Care Customer Service

Fatoumata Bah

Whitestown IN *****

*.*****@*****.*** / 646-***-****

Detail-oriented and compassionate healthcare professional with over 10 years of experience in patient care, health information management, and provider support. Proven ability to resolve complex service and claims-related issues through critical thinking and in-depth research. Bilingual with a strong background in EHR systems, HIPAA compliance, and cross-functional team collaboration. Committed to delivering exceptional customer service while supporting healthcare operational efficiency.

Education

Associate of Science in Nursing

Bronx Community College – New York, NY

Graduated: May 2017

High School Diploma

Harlem Renaissance High School – New York, NY

Graduated: December 2013

Certifications

Linux Administration system, (Present)

Certified Nurse Aide, Cudley Training Program, Inc. (2016)

Electrocardiogram & Phlebotomy, NY Medical Career Training Center (2014)

Home Health Aide, Beacon Health Career Training School (2013)

Professional Experience

Datavant – Health Information Specialist. 2022 – 2024

Manage health data integration across multiple EHR and HIE platforms to support population health and care management initiatives

Collaborate with physicians, nurses, and internal teams to resolve documentation issues and ensure compliance with information governance policies

Conduct detailed record retrieval and analysis to support clinical decision-making and payer requirements

Identify and implement workflow improvements to streamline chart preparation and retrieval processes

UC Health – Patient Care Assistant. 2019 – 2021

Provided compassionate care to patients by assisting with daily living activities (ADLs)

Monitored and recorded vital signs; performed EKGs as needed

Supported patients with feeding, grooming, hygiene, and mobility

Maintained a safe and clean environment; responded promptly to call lights

Reported changes in patient condition to nursing staff.

NYC Health + Hospitals, Harlem – Patient Care Technician 2017 – 2019

Supported physicians in the emergency trauma room

Monitored vital signs, height, and weight; performed phlebotomy and EKGs

Ensured infection control compliance and followed OSHA safety protocols

Actively monitored patients for safety

Provided medical interpretation in Fulani/Pulaar to bridge language and cultural gaps for limited English proficient patients

Mount Sinai Hospital – Patient Care Assistant 2014 – 2017

Collected vital signs, height, and weight measurements

Conducted phlebotomy (venipuncture) and performed EKGs

Followed infection control guidelines and OSHA standards

Assisted with patient mobility and ensured a safe environment

Skills & Tools

Technical Proficiency: Microsoft Office (Outlook, Word, Excel, Teams), EHR Systems, Data Retrieval Platforms

Customer Service: High-volume inbound support, conflict resolution, provider education

Health Records: Chart review, HIPAA compliance, claims research, Epic EHR

Languages: Fluent in English, Fulani, and French

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