Data Entry Customer Service
Resume:
Lisa Lindquist
Springfield, MO *****
***************@*****.***
Professional Summary
Versatile and dynamic Hospitality Customer Service Specialist with 12+ years of experience in customer relations, contract process, and customer satisfaction. Proficient in data entry and document preparation to ensure operational efficiency. Adept at conflict resolution and driving sales growth through communication & negotiation strategies. Authorized to work in the US for any employer
Work Experience
Guest Service Agent
Elliott Lodging LLC-Springfield, MO
July 2024 to Present
• Guest Service Representative: Arrange hotel reservations and 3rd party vendor inquiries on availability. Manage accommodations for large groups, process payments. Assist guests with local attraction locstions and arrange transportation as requested, manage housekeeping assignment, assist with event planning and tour schedules. Process and balance cash/audit preparation for shift-change & close reports. Customer Service Manager
JaniKing International-Springfield, MO
March 2022 to July 2024
Responsibilites:
• Generated monthly billing & payment reports by collecting invoice and payment data, reconcile accounts, outstanding balances & adjustments ensuring precise data entry, contract write ups for new and existing contracts. Client retention through weekly communications with the business owner's and clients.
Patient Advocate
Jordan Valley Community Health Center-Springfield, MO December 2021 to July 2023
Express Care Patient Advocate: Assess condition and add to provider schedule, communicate with providers, nurses and social workers, schedule follow-up visits, Update medical charts and documents accurately. Collect and enter patient's demographics in person & by phone, verify insurance information, process payments and adjustments, negotiate outstanding balances & set up payment arrangements, Legal Secretary
Evans & Green Attorneys-Springfield, MO
January 2018 to December 2021
Responsibilities
• Scheduling for client consultation & attorney calendar, Contact clients on behalf of staff members, create and proofread legal documents, drafting letters and verifying compliance with legal standards, ensuring accuracy & clarity before submission, Manage a large case load of physical documentation to code & scan for database files, Navigate city clerks and Business License websites to obtain ownership position.
Property Management Assistant
Bluegreen Vacation Resorts-Branson, MO
July 2014 to January 2018
Job Requirements:
• Training of new employees for assigned tasks for a large property with daily schedlues and regulations, inventory control and machanical supervision. Manage all pick up and delivery schedules for outsourced services.
• Chemical and product inventory management as well as maintain the flow and process of resorts care facility.
Education
Associate of Applied Science in Bookkeeping
Bookkeeping & College GAAP - Remote
April 2023 to Present
Associate of Applied Science in Small Business Management Columbia College - Springfield, MO
Skills
• Microsoft Office
• Phone etiquette
• Call center
• Customer support
• Account management
• Administrative Experience
• Proofreading
• Hospitality
• Organizational skills
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