Administrative Assistant Customer Service

Kim Frost

Waggaman, LA ***** 504-***-**** *********@*****.***

Objective

Experienced administrative professional with over 30 years in office management, HR support, and operations. Seeking a challenging Administrative Assistant position where my skills in organization, data management, and customer service can support company success and growth.

Education

Delgado Community College, New Orleans, LA

Accounting — June 2000

Delta College, Metairie, LA

Associate Degree in Accounting (Honor Graduate) — January 1991

Alfred Bonnabel High School, Kenner, LA

General Studies — June 1988

Professional Experience

Trident Maritime Systems, Harahan, LA

HR Administrator / Engineering Data Controller January 2019 – Present

Maintain personnel records and support HR processes, including recruitment, onboarding, and terminations

Assist with payroll and benefit administration using ADP HRIS system

Coordinate and maintain engineering data and technical documentation

Serve as liaison between engineers, staff, and clients for document control and technical support

J&K Concrete, Kenner, LA

Office Manager November 2014 – January 2019

Managed daily office operations and accounting functions

Handled inventory, equipment, and fleet management

Oversaw HR responsibilities and implemented safety/material (MSDA) protocols

Provided customer service and maintained vendor records and data entry systems

Dollar Thrifty Automotive Group, Kenner, LA

Administrative Specialist August 1999 – November 2014

Coordinated internal operations and vendor relations

Managed data entry and account reconciliation

Supported customer service and complaint resolution

Worked closely with field staff and body shops to process vehicle claims and discrepancies

Days Inn, Kenner, LA

Night Auditor May 1996 – November 1998

Balanced daily financial records and prepared reports

Assisted guests with check-in/out and resolved issues

Handled night shift administrative and operational duties

American Automobile Association (AAA), Metairie, LA

Travel Counselor August 1991 – May 1996

Planned travel itineraries, including car rentals, hotels, and cruises

Prepared TripTik travel guides and processed Travelers Cheques

Delivered high-quality service to AAA members and travelers

Skills

Strong organizational and time management skills

Proficient in Microsoft Word, Excel, PowerPoint, and internet research

Experience with ADP HRIS and data entry systems

Excellent customer service and communication abilities

Detail-oriented with strong problem-solving and decision-making capabilities

Adaptable, dependable, and quick to learn new systems and procedures

Discreet with confidential and sensitive information

References

Available upon request

Contact this candidate