Customer Service Data Entry
Resume:
MARCUS GASAWAY
I possess the necessary skills, experience, and passion to excel in my role. My proven track record and dedication make me the ideal employee at your company. Texas City, TX 77590
******@*****.***
Professional Summary
With over 10 years of experience in customer service, 3 years in data entry, and 3 years in security services, I have developed a diverse skill set that includes proficiency in Microsoft Office suite, customer relations, and security services. I have a proven track record of delivering exceptional service and maintaining a high level of professionalism in all aspects of my work. I am confident in my ability to excel in any role that requires strong communication skills, attention to detail, and a commitment to providing top-notch service. My extensive experience and expertise make me a valuable asset to any organization looking for a dedicated and skilled professional.
Authorized to work in the US for any employer
Work Experience
Security Officer
Allied Universal-Texas City, TX
November 2024 to Present
In order to fulfill the duties of an Allied Universal Security Guard, it is imperative to demonstrate a high level of responsibility in safeguarding the safety and security of various facilities. This entails actively identifying and promptly reporting any signs of suspicious behavior, enforcing established security measures, and delivering superior customer service. Maintaining a vigilant and proactive approach is essential in effectively safeguarding individuals and assets. By adhering to these stringent standards, Allied Universal Security Guards significantly contribute to the establishment of a secure environment for all.
Security Officer
Securtias Security USA-Texas City, TX
February 2023 to August 2024
Effective communication is essential as a security officer at Securtias Security. Written and verbal communication skills are crucial for conveying important information to colleagues and contractors on site. Being able to follow complex instructions is very important in ensuring that security protocols are followed accurately on the plant grounds.
Interpersonal skills are necessary for building relationships with team members, Air Products members and the contract works, as well as diffusing potentially volatile situations. Knowledge of security operations and procedures is vital for maintaining a safe and secure environment. Security professionals at Air Productsmust be able to manage multiple tasks efficiently, prioritize responsibilities, and adapt to changing circumstances. Understanding basic security and fire inspection procedures is essential for identifying potential risks and taking appropriate action. Surveillance skills are crucial for monitoring and detecting suspicious activity. Overall, a combination of strong communication, interpersonal, organizational, and technical skills is necessary for success aat Securitas Security.
Data Entry Clerk
Action Personnel Inc.
June 2020 to December 2022
As a Data Entry Clerk, one of my key responsibilities was implementing data backup procedures to ensure the security and integrity of the information stored in our database systems. I worked closely with the IT department to establish regular backup schedules and procedures to prevent data loss in the event of system failures or other unforeseen circumstances. In addition to data backup, I also conducted data verification and validation processes to ensure the accuracy and reliability of the information entered into our systems. This involved cross-referencing data from multiple sources, checking for inconsistencies, and making corrections as needed to maintain data integrity.
Entering new information into database systems was another important aspect of my role. I was responsible for inputting a wide range of data, from customer information to financial records, with a high level of accuracy and attention to detail. This required me to be proficient in various data entry software and tools to efficiently manage large volumes of information. Organizing and filing paperwork was also part of my daily tasks. I maintained physical and digital files in an organized manner to facilitate easy access and retrieval of information when needed. I also ensured the confidentiality of sensitive data by following strict security protocols and access controls. Managing documents effectively was crucial to my role as a Data Entry Clerk. I created and maintained detailed spreadsheets to track data entry tasks, update existing records, and generate reports as required by management. This involved compiling relevant data, preparing it for analysis, and creating detailed reports to present findings accurately.
Retrieving data upon request was another important aspect of my job. I confirmed and documented data receipt to ensure that information was delivered accurately and on time. In cases where data entry mistakes were identified, I promptly rectified them to prevent any potential errors from affecting the integrity of our database systems.
Enhancing data security measures was a continuous effort in my role. I worked closely with the IT department to implement additional security protocols and measures to protect our data from unauthorized access or breaches. This included regular audits and updates to ensure that our systems were up to date with the latest security standards. Retail Sales
Marshalls-Galveston, TX
July 2012 to March 2020
As a Customer Service Representative at Marshalls, my primary responsibility was to assist customers with their merchandise in a courteous and efficient manner. This included greeting customers with a friendly demeanor, answering any questions they may have, and helping them locate specific items within the store.
In addition to providing excellent customer service, it was also crucial for me to maintain a well-organized and clean work area. This involved regularly sweeping the floors, dusting surfaces, and ensuring that mirrors were clean and free of smudges. By keeping the store tidy and presentable, we were able to create a positive shopping environment for our customers. Another important aspect of my role was to keep track of the number of tickets in use by customers each day. This information was essential for inventory management and ensuring that we had enough stock on hand to meet customer demand.
Collaborating with my colleagues to keep the store clean and organized was also a key part of my job. By working together as a team, we were able to maintain high standards of cleanliness and provide a seamless shopping experience for our customers.
Overall, by upholding these standards of customer service and cleanliness, I was able to contribute to a positive and efficient shopping experience for our customers at Marshalls. Medical Records Data Entry Clerk
Action Personnel Inc.-Galveston, TX
August 2009 to November 2009
When I worked for Medical Records as a Data Entry Clerk, my job description was to be responsible for compiling, maintaining, and processing patients' medical records accurately and confidentially. This role required me to keep physical medical records up to date, update patients' electronic health records
(EHR), handle requests for the release of medical records, verify requests and authorizations for the release of medical information, ensure the accuracy of clinical documentation for patient services, and organize all medical records efficiently.
One of the key aspects of my job was to ensure that all patient information was kept confidential and secure. This meant that I had to follow strict protocols and guidelines to protect the privacy of each individual's medical records. I was also responsible for updating patients' EHRs with any new information or changes to their medical history, ensuring that healthcare providers had access to the most up-to- date and accurate information when treating patients. Handling requests for the release of medical records was another important part of my role. I had to verify the authenticity of each request and ensure that proper authorization was obtained before releasing any medical information. This required attention to detail and a thorough understanding of HIPAA regulations to protect patient confidentiality.
In addition, I was responsible for ensuring the accuracy of clinical documentation for patient services. This involved reviewing medical records for completeness and accuracy, correcting any errors or discrepancies, and organizing the information in a way that was easy to access and understand for healthcare providers.
Overall, my role as a Data Entry Clerk in Medical Records was crucial in maintaining the integrity and confidentiality of patients' medical records. By diligently updating and organizing medical information, I played a vital role in ensuring that healthcare providers had access to accurate and up-to-date information to provide the best possible care for their patients. Correctional officer III
Texas Department of Criminal Justice (Estelle)-Huntsville, TX June 2008 to March 2009
As a Correctional Officer for the Texas Department of Criminal Justice, one of my primary duties is to effectively manage the inmate population on a cell block. This involves documenting the daily movement of offenders to ensure the safety and security of all individuals within the prison facility. One of the key tasks in managing the inmate population is escorting inmates to their designated work areas, the day room for recreational activities, the outdoor recreational area, or to the medical clinic for medication. By keeping detailed records of these movements, prison staff can track the whereabouts of each inmate and ensure that they are where they are supposed to be at all times. In addition to documenting inmate movements, it is also important to maintain clean and clear floors on the cell block. This helps to facilitate smooth foot traffic and prevent any potential hazards that could lead to accidents or injuries. By keeping the environment organized and free of obstacles, we can ensure that order and control are maintained within the prison facility. Overall, my duties as a Correctional Officer involve a high level of organization and attention to detail in order to effectively manage the inmate population and maintain a safe and secure environment for all individuals within the prison facility. By following proper procedures and protocols, we can ensure that the daily operations of the cell block run smoothly and efficiently. Education
High school or equivalent in Business Administration Galveston College - Galveston, TX
2015 to 2017
Skills
• Communication skills
• Organizational skills
• Typing
• Sales
• Interviewing
• Excel
• Customer Service
• Scripting
• Leadership
• Retail
• Microsoft Excel
• AI
• CRM software
• Customer service
• Curriculum development
• Law Enforcement
• Adobe InDesign
• Cash handling
• Business Computer Information Systems (2 years)
• Inventory
• Java
• Project management
• Medical records
• Security
• Microsoft Word
• Retail sales
• Cash Handling
• Microsoft Office
• MS Office
Certifications and Licenses
TWIC Card
March 2023 to Present
TWIC Card
Correctional officer
July 2007 to Present
I am certified and Correctional / security guard duties Driver's License
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