Strategic Sourcing Customer Service
Resume:
Pamela S. Beeler
Anderson, IN ***** • 317-***-****
Summary
Procurement & Strategic Sourcing Specialist
Analytical and performance-driven professional with comprehensive experience in strategic sourcing, procurement, and client delivery.
Repeated success in launching new programs, augmenting processes and procedures, addressing gaps in efficient business operations, and communicating effectively across multiple entities and locations. Experienced in conducting in-depth analysis to determine gaps and inefficiencies with business and supplier operations as well as recommend innovate solutions to eliminate issues. Focused individual with expertise in buying, customer service management, client delivery optimization, and account management. Adept at preparing and executing RFI and RFP to gain understanding of market dynamics and supplier’s position within the market. Articulate communicator and negotiator; developing and strengthening relationships when dealing with customers and resolving conflicts.
Areas of Expertise
•Strategic Sourcing
•Planning & Management
•Database Development
•Healthcare & Hospital Systems
•Contract Negotiation
•Quality Management
•Purchasing Organization
•Policy & Procedure Development
•Agile Methodologies
•Process Controls
•Program Management
•Risk Management
Accomplishments
●Determined cost saving opportunities by examining contract data, business goals, and market conditions.
●Played a key role in execution of national agreements at all levels of the organization. Reviewed contracts and statements of work in coordination with legal team.
●Utilized excellent communication skills while negotiating supply and service agreements, resulting in driving process improvement and cost savings initiatives.
●Led detailed audit and recovered a $7.8M A/P, also determined root cause and employed process improvements for future A/P processes.
●Increased compliance with SLAs and significantly enhanced client satisfaction by identifying and resolving outstanding client concerns.
●Improved customer service and work streams by coordinating and employing process enhancements. Achieved deployment goals ahead of deadlines and surpassed all SLAs objectives for clients.
Career Experience
●
MEDXCEL, Indianapolis, IN 2021 – Present
Sourcing & Contracting Consultant
Guarantee adherence to all governmental, local laws, and codes while devising sourcing strategies, selecting suppliers, and negotiating contracts. Analyze markets to better manage input costs and advise corporate management on anticipated cost inflation or deflation. Deliver expert services as a trusted advisor to client groups and decision teams; offer expert recommendation on best practices related to sourcing, contract management, and company policies
●Demonstrated broad scope of industry knowledge while developing and sending RFIs, RFPs, and bid invites.
●Increased collaboration with vendor throughout entire vendor relationship life cycle, resulting in attained maximum benefits and outcomes.
●Offered active support to supply chain leaders in supplier relationship management processes to serve the company's best interests in parts, service, training, and technical assistance.
●Defined and executed impactful SLAs and KPIs for supplier services that aided in increasing effectiveness.
●Created customer-specific solutions by working with different departments and vendors to spot patterns and address supply chain disruptions.
●Developed and executed plans that aided in restoring facility operations during natural disaster.
Ascension Health, Indianapolis, IN 2011 – 2020
Client Delivery Specialist, Procure-to-Pay, 2015 – 2020
Rendered expert services as a delivery specialist for supply chain, accounting, and travel services teams. Took initiatives to determine and resolve issues related to procurement, accounting, and travel services. Oversaw and managed process performance, user compliance, and transition quality. Supported service and process escalations and notified affected parties. Built and strengthened productive relationships with clients and health ministry staff and vendors. Helped a shared service center apply "Procure-to-Pay" to onboarding clients.
●Provided training to Ascension Health Ministries on process modifications, creation of webinars, and development of all interactions and procedures.
●Coordinated with the core deployment team and functional towers to install, train, verify conversion data as well as guarantee PeopleSoft applications are correctly connected.
●Enhanced service delivery quality through collecting data on customer satisfaction, inquiries, and complaints.
●Reduced process cost within the service delivery model by applying greenbelt training.
●Searched and solved issues related to internal procurement, travel, expensing, and accounting teams.
Senior Spot Buyer, 2011 – 2015
Assumed responsibility for purchasing non-contract spectrum (Spot Buys) for Ascension Health's 2,600 sites in 23 states, including acute care hospitals, physician clinics, surgical centers, DME, and other affiliates. Researched, gathered, and coordinated details to aid in purchasing decisions. Kept senior management up to date by sharing information related to potential issues. Provided active support with the training and development of staff to improve performance.
●Adopted best practices and procedures to assure effective management of key matters, client issues, inquiries, and errors to resolution.
●Demonstrated efficiency and professionalism while processing all stat orders in a timely fashion.
●Oversaw and monitored spot purchases using regular procurement procedures and standards.
●Tracked and exploited opportunities to integrate purchasing activities into strategic sourcing strategies.
●Presented innovative ideas and actions that aided in continuous improvement of Procure-to-Pay.
Additional experience as Buyer at Allison Transmission, Indianapolis, IN, as Purchasing Specialist at University Loft Company, Greenfield, IN, and as Bid Contract Manager at Herff Jones, Indianapolis, IN
Education
B.S.; Majors: Business Marketing and Marketing Distribution Management, Anderson University, Anderson, IN
Affiliations
Red Cross Volunteer – Madison County Chapter
Volunteer, Board of Director Member, The Fuller Center for Housing – Central Indiana
Volunteer, Board of Director Member, Achieve International – Indianapolis, IN
Volunteer, Mentor for Incarcerated Persons, Indiana Department of Corrections – Pendleton, IN
Volunteer, Engagement Liaison, Second Helpings – Indianapolis, IN
Technical Proficiencies
MS Office Suite, ITIL Foundations, Six Sigma Green Belt, GE CAP Certified Change Management, PeopleSoft Financials/Supply Chain, and SAP
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