Office Administrator Customer Service

ANJALI SHARMA

+1-519-***-**** ******************@*****.*** kitchener,Ontario

OBJECTIVE

A dedicated and customer-focused professional with 2 years of experience in the food service industry,seeking the Assistant Manager position at Tim Hortons.Eager to apply my leadership, team management and problem-solving skills to improve operational efficiency,deliver outstanding customer service and drive business growth.Committed to fostering a positive work environment and supporting the team in achieving organizational goals while maintaining high standards of quality and service.

WORK EXPERIENCE

SALES ASSOCIATE (Tim Hortons)

Feb. 15, 2023 – Mar. 6, 2024

Provided exceptional customer service in a fast-paced environment, addressing customer needs and resolving issues promptly.

Assisted with sales and promotional activities, contributing increase in sales during promotional periods.

Managed cash transactions and maintained accurate financial records.

Developed strong communication skills through regular interactions with customers and team members.

Maintained a positive attitude and motivated demeanor, contributing to a friendly and efficient work environment.

AVAILABILITY

Full time

EDUCATION

Business finance diploma

Conestoga College Kitchener

SKILLS

FINANCIAL. Accounting Principles, Investment analysis and Budgeting & forecasting.

TECHNICAL. Financial Analysis, Data Analysis and Finance Modeling.

SOFT. Analytical thinking, Communication, SWOT analysis, Problem solving and attention to detail.

PROJECTS

FINANCIAL MANAGEMENT ANALYSIS - STARBUCKS

-Evaluate the financial challenges, Analyzed major management decision and their financial impact, Assess the outcomes of these decisions on company’s performance, Provide insights on alternatives strategies I would have implemented as a decision maker, identify key lessons from the company’s success or failure.

MARKETING STRATEGIES OF COFFEE PRODUCTS

-About coffee preparation, conducted in-depth analysis of Customer preferences and Purchasing behavior by using survey and data trends, Created and executed brand-building Strategies including social media campaigns and partnerships that can create brand awareness.

AWARDS & ACHIEVEMENTS

Mathematics Proficiency. Scored 94% in 10th grade.

Accounting Excellence. Scored 89% in 12th-grade Accounting.

Presentation & Communication skills. Gained 92% in Relationship management in financial services.

High Distinction in LLQP. Achieved 99% in LLQP Program during diploma.

REFERENCES

Available upon request

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