Sales Associate Customer Service
Resume:
Dynamic sales associate and dedicated coach with *
years of diverse experience in customer service,
training, and education. Demonstrates strong leadership and teamwork skills, fostering positive environments that enhance performance and satisfaction. Committed to leveraging organizational and communication skills to drive success and innovation in future roles.
Employment history
2022 - 2023
Sales Associate
Hotworx at Moore, Oklahoma
• Clean and sanitize Sunna’s
• Provide excellent sales service
2020 - 2022
Cashier/Grill
Mo Better at Mansfield, TX
• Greeted diners with a friendly attitude, resulting in 97% positive customer feedback.
• Served 56+ customers per shift, maintaining a wait time of fewer than 4 minutes per order.
• Managed cash and card transactions, sold gift cards, and promoted loyalty membership card.
• Trained 3 new hires on check-out procedures and kitchen safety. Informed clients on products offered and discuss available options for customers. Enhanced customer engagement through tailored product recommendations, leading to noticeable increases in sales conversions.
• Collaborated with 2 cashiers to cover shifts for ill coworkers, bolstering a team environment.Cultivated a welcoming atmosphere for diners, enhancing customer engagement and encouraging repeat visits. Nialia
Caldwell
19 years old
4971 MLK BLVD., Houston, 77021
***********@*****.***
Skills
Verbal Communication
Organization
Team Work
Customer Service
Cash Handling
Leadership
Training
Sales
Time Management
Creativity
Adaptability
Aug 2024 - Dec 2024
Tumbling coach
Tumbling co Houston at Houston
2024
Tutor
Elite solutions
Education
2019 - 2022
High School Diploma
Lake Ridge High School at Mansfield, TX
2023
Kinesiology
Dallas Baptist University at Dallas
Aug 2024
Business marketing
Houston Community College at Houston
Additional information
Volunteer Experience
Judy K Miller - Tutor
• Tutored 15+ students with learning disabilities improving placement rate out of remedial courses by 40%
• Collaborated with 19 teachers to craft learning material across 6 subjects for students with disabilities
• Documented growth, grade improvement, and material engagement, communicating information with teacher weekly Fostered a positive team environment, enhancing student motivation and engagement through personalized coaching techniques.
Coordinated with parents and staff to align training goals, resulting in increased student retention and satisfaction. Cultivated a supportive atmosphere that motivated students, enhancing their confidence and overall performance in tumbling. Developed customized lesson plans that addressed individual learning needs, leading to noticeable improvements in student grades.
Implemented interactive learning tools and resources, increasing student participation and enriching the educational experience. Evaluated student progress through data analysis, refining teaching methods to ensure targeted support and measurable improvements.
Leadership
Varsity Cheer Captain
• Motivated a varsity team of 22 peers resulting in a 94% attendance rate for practices
• Communicated with team members struggling with balance academic and team demands, providing emotional and academic support to improve test scores by 18%
• Modeled team values, including integrity, leadership, and sportsmanship
• Collaborated with coaches to improve training strategies
• Achieved All American for UIL
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