Customer Service Relations

Auburn, GA ***** 404-***-**** ******.***@*****.*** WWW: Bold Profile

SKYLA NELSON

Gwinnett Technical College, Lawrenceville, GA

GED, 10/2024

EDUCATION

Dynamic customer service professional with a strong work ethic and proven cash handling expertise at Huey Magoos. Adept at resolving issues swiftly, enhancing guest satisfaction, and fostering teamwork. Recognized for improving customer relations through effective communication and maintaining high standards of service during peak periods. PROFESSIONAL

SUMMARY

SKILLS ● Strong work ethic

● Team player mentality

● Customer service

● Cleaning and sanitizing

Cash handling and

management

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GUEST SERVICES CASHIER 10/2024 to 04/2025

Huey Magoos, Dacula, GA

CASHIER 11/2022 to 10/2024

WNB Factory, Dacula, GA

WORK HISTORY

● Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction. Exhibited exceptional knowledge of products and services, addressing guest questions confidently and effectively.

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Upheld company standards for appearance, conduct, and performance while representing the brand during interactions with guests.

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● Enhanced customer satisfaction by providing efficient cash handling and prompt service. Provided accurate information on products, services, and promotions to increase sales opportunities.

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Promoted positive relationships with fellow team members, contributing to a cohesive work environment.

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● Greeted customers entering store and responded promptly to customer needs.

● Helped customers complete purchases, locate items, and join reward programs.

● Greeted customers entering store and responded promptly to customer needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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Resolved customer complaints professionally, leading to improved customer relations and loyalty.

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Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

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● Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

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