Customer Service Social Media

Lindsey Johnson

Atlanta, GA 470-***-**** *******.*****@*****.***

Professional Summary

Detail-oriented Customer Care & IT Support Specialist with extensive experience in high-volume communication, Omni-channel support (phone, chat, email, social media), and problem resolution. Adept at handling customer inquiries, scheduling, billing support, and troubleshooting technical issues. Strong ability to multitask in fast-paced environments while maintaining excellent customer satisfaction. Typing speed: 27 WPM. Eager to bring expertise to Rentokil’s customer service team.

Core Competencies

● Customer Service & Client Relations

● Call Center & High-Volume Communication

● Omni-Channel Support (Phone, Chat, Email, Social Media)

● Technical Troubleshooting & IT Support

● Scheduling, Billing & Service Coordination

● Microsoft Office Suite (Word, Excel, Outlook)

● CRM & Ticketing Systems

Professional Experience

Merchandise Operations Manager

Trax Retail (Remote) (09/2022 – Present)

● Managed high-volume customer inquiries through phone, chat, and email, ensuring timely issue resolution.

● Assisted with technical troubleshooting, resolving system errors and improving response times.

● Processed billing, service modifications, and appointment scheduling for customers.

● Maintained and updated customer records using CRM and ticketing systems, tracking issue resolutions.

Technical and Merchandise Operations Specialist

Crate & Barrel (Remote) (05/2019 – 08/2022)

● Handled high-volume inbound and outbound customer service inquiries via phone, email, and chat.

● Assisted customers with scheduling, billing inquiries, and service modifications, ensuring timely resolution.

● Used Omni-channel communication tools to manage social media interactions and customer escalations.

● Managed and updated customer records using CRM and ticketing systems, tracking issue resolutions.

Operations Manager

USA Athletic Club and Spa (North Aurora, IL) (01/2015 – 06/2018)

● Provided front desk and customer service support, handling scheduling, membership billing, and service inquiries.

● Managed multi-line phone systems and directed client inquiries efficiently.

● Coordinated customer feedback, resolving complaints and ensuring client satisfaction. Regional Operations Manager

Go Banannies (Fort Worth, TX) (08/2011 – 12/2014)

● Handled inbound and outbound customer service calls, addressing service requests and billing concerns.

● Assisted in social media engagement, responding to customer inquiries and complaints via digital platforms.

● Maintained accurate call logs and processed customer requests through a ticketing system.

Education

Bachelor of Arts in Political Science – Southern Illinois University, Carbondale, IL (2011) Technical Skills

● Omni-Channel Communication: Phone, Chat, Email, Social Media

● Software & Tools: Microsoft Office Suite, CRM Systems, Ticketing Platforms

● Typing Speed: 27 WPM

● IT Support: Troubleshooting, Network Assistance, Account Maintenance Additional Qualifications

● Strong ability to multitask and manage high-volume communication in fast-paced environments.

● Passion for delivering excellent customer service and problem resolution.

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