Patient Access Customer Service
Resume:
Gwendolyn Woodard
** ******* ***** **. *********, GA. 30274
*****************@*****.***
OBJECTIVE
To secure a position as a revenue cycle representative/ medical office administrator that allows the potential for growth and expansion in my career and education and, the opportunity to be a real true team player.
EDUCATION —
EXPERIENCE
Bachelor of Science, Child Development Psychology
Southern New Hampshire University
Manchester, NH
May 2019 to Present
January 2024- January 2025
Patient Experience Associate • Sage Health
Greeting patients and guests
Conduct check-in process and check-out process via Electronic Health Record
Aid patients with completion of required paperwork.
Secures patient information and maintains patient confidential health information.
Schedule and triage appointment requests for urgency according to approved protocols consistent within Sage Health’s Appointment and Scheduling Guidelines.
Make reminder calls to patients for upcoming appointments.
Collect co-payments, per patient's health plan requirements.
Complete insurance verification prior to patients' appointment.
Answer all phone calls and routing to appropriate personnel.
Update electronic health record with current information.
Consult medical assistant or licensed clinician for clinical decision making whenever necessary.
Use applicable functionality in the Electronic Health Record to take messages and communicate with clinicians.
Monitor daily reminder call logs to reschedule appointments as needed.
Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
Participates in center and market interdisciplinary teams related to patient care plans, and outcomes.
Aid coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
Addresses patient problems/concerns as may arise.
August 2022- December 2023
Patient Access Specialist • Emory Clinic (Brain health Center)
Communicated support to patients, families, and providers.
Provided positive professional experience to the caller.
Primary point of contact for patient, etc.
Scheduling for Brain Health Specialities, Neurosurgery, Psychiatry, Sleep Disorders, and Acupuncture.
Obtained prescription refills, medical records, entered patient demographics into Epic, verified insurance, created EMR charts
February 2022- August 2022
Assistant Manager • Family Dollar/ Dollar Tree stores
Assists in unloading merchandise from delivery truck.
Supervise and train store associates.
Assists the store manager with efficient and effective inventory management .
Greet and assist customers in a positive, approachable manner.
Reconcile registers.
February 2017 to July 2022
Revenue Cycle Specialist • Medical billing solution
Revenue cycle representative
Posted medical charges, payments, EOBs and any other pertinent insurance information.
Submitted appeals, corrected claims, worked insurance denials by correcting information on the claim.
Entered demographics
Reported denial trend
Worked a weekly aging report
KEY SKILLS —
COMMUNICATION
-Excel
-PowerPoint
-Word
-Medi- data
- Next Gen
-Stars
-Epic
-Eclipse
- Athena
- Citrix
- Collaborated MD
- Centricity
- Availity Insurance Verification
- UberHealth
-Typing
-Anatomy/Physiology knowledge
-Medical Billing
-Medical coding
-Medical Terminology
-CPT Coding
-HIPAA
-ICD- 10
Qualified professional demonstrating knowledge of HIPAA (Health Insurance Portability and Accountability) laws and regulations in a clinic and hospital setting.
Well- equipped expert in reviewing patient referrals, insurances, doctor schedules, medical records, imaging reports etc.
Trained to exhibit quality patient experience and service by way of effective communication.
Advanced experience with data entry and patient health information.
References
Available upon request.
Contact this candidate