North Carolina Project Management

Angela Clay Williamson

Phone: 919-***-****

Email: *****************@***.***.***

EDUCATION

The University of North Carolina at Greensboro, 2010 Bachelor of Arts in Communication Studies

Minor: Human Development and Family Studies

CERTIFICATION AND LICENSE

Project Management Professional, PMP

North Carolina State University, 2024

UNC Relational Leadership Certificate

The University of North Carolina at Chapel Hill, 2024 Broker in Charge, REALTOR

Licensed in the state of North Carolina, 2019

PROFESSIONAL PROFILE

As a highly motivated, results-driven individual, I have a strong desire to exceed expectations and deliver the extra effort necessary to achieve organizational objectives. I take pride in my skill sets including communications, strong attention to detail, analytical thinking, marketing strategies, budgeting, customer service, program/event coordination, and my ability to serve as the face of those I am representing. I am confident in my ability to make a strong and positive contribution to your organization.

- Proven relationship-builder with superior interpersonal skills.

- Flexible and dedicated team player that thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

- Self-starter with the drive to work and make decisions independently.

- Excellent listener and communicator who effectively conveys information verbally and in writing.

- Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis.

- Experience developing, creating, and designing promotional materials including websites, brochures, e-blasts, newsletters, print ads, programs, events, banners/flyers, and an assortment of other materials.

- Advanced skills in Microsoft Office Suite

- Superior skills in database management, data generation and reporting. KEY ACHIEVEMENTS

- Developed and managed an Integrated Care Program imbedding a primary care clinic within a mental health clinic. The program remains successful with the ability to remain fully functioning post SAMHSA funding.

- Poster presentation and panelist at 2017 SAMHSA conference sharing our programs experience with Transitional Care.

- Commissioned by SMAHSA to provide mentorship to two new program managers at different institutions receiving the Integrated Care Grant.

- Assisted in implementation of population health measures for psychiatry outpatient clinics as well as the integrated primary care clinic.

- Completed numerous site visits from ACGME and SAMSHA with minimal to no citations.

- Numerous training presentations to Duke GME Program Coordinators.

- Made significant updates to the Psychiatry Residency Education Office Handbook which included writing implementing new policies.

EMPLOYMENT

REALTOR, Compass Carolinas, North Carolina

Realtor, October 2019 – Present, 30 hrs/week

• Assist clients in the selling and purchasing of real estate.

• Negotiate legal and financial matters with and on behalf of clients.

• Develop and maintain relationships within the communities I serve, clients, peers and other real estate professionals. UNC School of Medicine, Department of Geriatrics, Chapel Hill,NC Program Coordinator, February 2021 – Present, 40 hrs/week

• Manage two ACGME accredited Graduate Medical Education Programs, Hospice and Palliative Medicine Fellowship and Geriatric Medicine Fellowship

• Responsible for the operational and financial management of accredited fellowship training programs. The position requires a comprehensive and detailed understanding of national accreditation policies and hospital policies, as well as a high degree of initiative and independent judgment. The Program Coordinator will continually assess and direct a wide range of programmatic issues including long range planning, recruiting trainees, developing projects, analyzing administrative workflow, maintaining databases, communicating with faculty and trainees regarding a range of issues, and managing internal and external program relations. UNC Department of Psychiatry, UNC STEP Clinic, Carrboro, NC Program Manager, January 2016 – September 2019, 40 hrs/week

• Managed the business, operational, personnel and clinical aspects of the Integrated Care Program within the Center for Excellence in Community Mental Health in accordance with SAMHSA grant guidelines.

• Programmatic role to oversee the development of on-site primary care services, gather data, technical assistance, financial management, population health outcome monitoring, and coordination of staff education.

• Clinical role to monitor patient transitions between ED visits, admissions, and discharges at UNC via a daily electronic report. Communicate with the patient and care providers to decrease fragmentation of care.

• Served as liaison to program funding agencies including corporate, non-profit and governmental agencies.

• Provided mentorship to two new program managers at different institutions receiving the Integrated Care Grant. United Health Group, Greensboro, NC

Benefit Advocate, September 2014 – January 2016, 50 hrs/week

• Resolved and responded to customer service inquiries and issues by identifying the topic and type of assistance the caller needed such as benefits and eligibility, claims, financial spending accounts and numerous other correspondences.

• Educated customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider.

• Consistently exceeded performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance. Duke Department of Psychiatry Residency Office, Durham, NC Program Coordinator, March 2011 – June 2014, 40 hrs/week

• Made operational and programmatic decisions, which had significant impact on the successful achievement of program strategies and objectives, development. Coordinated and advised staff regarding program policies.

• Monitored and evaluated program effectiveness by using qualitative data and research techniques; implemented and recommended modifications to improve program effectiveness.

• Managed efforts to comply with Duke Internal Graduate Medical Education Office, Duke Employee Occupational Health and Wellness, Accreditation Committee of Graduate Medical Education, American Board of Psychiatry and Neurology, North Carolina Medical Board, and numerous other internal and external agencies.

• Managed numerous databases such as Electronic Interactive Database Access System for American Council of Graduate Medical Education, American Psychiatry Association Annual Resident Census, National Residency Match Program and numerous others.

• Lead liaison for Duke Psychiatry Chairman’s Rounds Conference; responsible for all logistics including but not limited to securing the venue, arranging travel and hotel accommodations for guest speakers, the set up of technology, and registration of attendees.

• Fostered relationships with other programs, offices and departments at Duke and within the community to effectively enhance and utilize available resources.

• Designed, planned, and coordinated residency application processing and recruitment events, for approximately 200 applicants; maintained applicable databases and files; organized the screening of residency applicants, tracked and responded to applicant inquiries; arranged interviews between faculty and applicants; prepared acknowledgement letters; coordinated applicant lodging reservations; prepared interview itineraries; and hosted applicants.

• Supervised staff and applicants with arrangements for start of residency including notifying residents of orientation, securing credentialing, immigration matters, yearly schedules, house staff contracts and other required documents. ADDITIONAL PREVIOUS EMPLOYMENT

Securing Resources for Consumers, Roxboro, NC

Qualified Professional, 2007 – 2012

Person County Sheriff’s Office, Roxboro, NC

Telecommunicator, August 2010 – February 2011

Person County Schools, Roxboro, NC

Substitute Teacher, January 2009 – July 2010

Dudley’s Beauty Center and Spa, Greensboro, NC

Assistant Manager, May 2007 – May 2010

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